Do you or employees in your company work with Americans from offshore? Do you work on a dispersed, global, virtual team?
Get into the mind of your:
.. by attending an interactive U.S.A. culture training.
This training will help you to understand the American mindset in professional and business environments.
It will help you to learn about how to provide the best customer service and professional response in ordinary and also in emotional, tense, negotiation situations.
Whether you interact face-to-face with Americans, only through e-mail or IM, or sit behind the scenes and only gather requirements from an intermediary, this training will help you learn the motivations behind American behaviors and how to respond in different situations.
While this training has been given in many variations from a several hour webinar brief to a three day face-to-face interactive session, the most popular version is a two day session. A sample syllabus for the training follows:
Day 1: Small Talk, Diversity, & E-mail Writing Skills
Small Talk Session
Delivering this training to international professionalsin the USA.
Diversity in the U.S. & in the American Office
Office Communication Protocols
Day 2: Business Ethics, American Business Values, & Role Play
Business Values and Ethics:
Virtual Presentation Skills – Phone & Conference Call
Conference Call Role Play
Using all the communication strategies learned, participants are broken up into groups to reenact a conference call between US clients and Indian offshore team members. A scenario is given with various communication challenges like how to say no, partially disagree, etc. Participants are to create a dialogue in the structure of a meeting agenda.
The role play is delivered over phones or Skype. The facilitator sits in another room to hear how the meeting progresses without the agenda. If the facilitator can follow the flow of the meeting without an agenda, they are on the right track. We look at all elements of the meeting from starting a conversation in a call, to small talk, transitioning from small talk to business talk, time keeping while delivering agenda points, questions and feedback during a meeting, summary and follow up, and meeting closing.
Depending on how the meeting flows, the participants may reenact particular parts of the meeting to improve themselves. As required accent tips are given if clarity of communication based on voice is a problem.
In addition to the training:
This training is delivered by Jennifer Kumar, an American citizen living in India since 2011. Jennifer comes to you with over a decade of experience working in the US, studying and working in the US and in India. Jennifer’s educational background includes a Bachelor’s in Communication from SUNY Buffalo, USA and a Master’s in Social Work from Madras Christian College, Chennai, India. Jennifer is the Managing Director of Authentic Journeys based in Kochi, India. Training is available throughout South India and in the US (New York, Pennsylvania and the Northeastern states). Training is also available virtually over the internet.
Contact us for more information.
For feedback from previous participants, click here.