May 13, 2021

US Culture for Remote Work

Working from offshore with North American clients and colleagues presents many challenges, one of them being how to build that cultural context, especially due to travel restrictions and corporate budgetary restrictions when it comes to traveling. We are here to help you fill that gap, to build that cultural context and really gain some insider information that you might not be able to get because of the travel restrictions. I'm Jennifer Kumar from Authentic Journeys. Under the program header of U.S. Culture for Remote Work, we have four programs. 

US Culture for Remote Work - Training and Coaching

See the video on Vimeo.

Building Trust and Good Relations with U.S. Clients

The first program in this category is building trust and Good Relations with U.S. clients. This seminar-type program has no cap on attendance. We could have one person from your company 10, 50, 100 or a couple hundred. In this seminar, we focus our discussion around how to build trust and good relations by using the three types of small talk to do that. You might be thinking, "Well, I only use small talk in the beginning or the end of my meeting to ask questions like, how was your day? How was your weekend or what will you be doing on your vacation?" Yes, that is one of the three types we will be talking about. The other two, well, you'll have to sign up to find out more. 

Deliver Impressive Status Updates

The next program in this series is Deliver Impressive Status Updates. We strive to provide a platform for you to learn how to enhance your status updates, to give the best impression not only of you and your work and your team's work, but your company's good work that you do on a day-to-day basis. How do we go about this, helping you learn to tie what you're talking about, what you did yesterday, today, tomorrow, your blockers to the bigger picture, whether that's the bigger picture of the timeline of the current iteration of the project you're working on or the entire project duration or how it impacts how others on the team will be able to do their work because of something getting delayed or something getting done sooner than we expect.

We help you to learn how to articulate, to tie all of what you're doing together up into how it impacts the client, the end user, their business, as well as, of course, you still have to look at the technical side, but we try to put all these together in one package for you to be able to communicate more effectively. This not only gives a better impression of what you're doing and that you have a really good grasp and a really good hold on what you're doing technically, but that you understand the business behind it and that your team works together well. A really well-crafted status update not only gives a good impression of what you're doing, but it gives an impression of how the team communicates, how the company is working as a well-oiled engine, so to speak, as well as other impressions behind that communication, even if you're only communicating your status updates internally, this still applies to helping you and your team communicate with more impact and more effectiveness. 

Cross-Cultural Acumen For India-US Teams

Get Ready for the Presentation -  Demo  - Virtual Meeting

The next program in this series is Get Ready for the Presentation or Demo. 

Did you know how you structure your presentation would help or hinder building trusting long-lasting business relationships across cultures? 

Well, it's true, especially when we don't think about preparing our presentations, this could be the downfall. Regardless if it's that first sales presentation where we're just making that first impression without having signed on a client to the first presentation that you have to give after the client signs on to any other presentation, demo or communication interaction that happens during the normal course of the project. It's true, especially when working with North Americans. It's critically important to structure your communication in a linear fashion. Yes, people in North America tend to be very, very direct or definitely more direct than those from other cultures. Giving a presentation in a roundabout way to get to the point would not work. But maybe you're not sure if your presentation communication style, demo meeting style is in a linear or in a circular format. That's where we step in here a Authentic Journeys. You would come into your sessions bringing in mock sessions of your presentations, demos, meetings, etc., or allow us to be a part of your meetings, your live meetings or your recorded meetings to consult where it's going well and where you need to think about enhancing and changing something to improve that presentation flow. This is a really great program for anyone who might be trying to figure out how to improve their presentations, their demos and their meeting structure.

Onboarding for Working from Home 

This is the last program in this series. Regardless if you have many seasoned employees or many new joinees since the pandemic hit, many of us are craving that interaction, that relationship building that we are missing from just those soft interactions, such as walking by someone's desk where we don't even have to speak, all of those are gone more in favor of very formal, almost seemingly contrived communication interactions that revolve mostly around only business discussions.

This program helps all team members to not only break the ice and learn about each other and get to know each other on a personal level, which everyone loves to do actually, but also helps to provide some foundations and best practices for teleworking, teamwork and communication while working remotely, such as email, best practices and etiquettes, teamwork when working remotely in distributed teams, as well as other etiquettes as defined by your specific company and or roles. This program tends to last around eight to nine hours with four two-hour sessions. They're highly interactive. Even though we're delivering this online in a Zoom classroom about every 10 15 minutes, there are lively group discussions, breakout rooms, mocks, role plays, etc.. In fact, the last session is a culmination of all that we have discussed where the team members will deliver a mock meeting, keeping in mind all the etiquettes that we try to touch on throughout the entire program. There is not only facilitator feedback, but peer feedback as to whom on the team is working as a team player while working remotely. If you find any of these programs will be helpful for you or your team to get in touch with us here at Authentic Journeys, were happy to help you and take you and your team to the next level while working remotely. Thanks so much and hope to be in touch.

Please excuse grammatical errors in the transcript of the spoken video script.

May 11, 2021

Coaching for Coaches Programs

Are you a coach looking to be coached? Well, look, no further. I'm Jennifer Kumar here at Authentic Journeys. Under the program, header of Coaching for Coaches, we have four programs. 

I am a PCC ICF certified coach with over 12 years of experience coaching professionals just like you. In addition, I also hold a TEFL and TESOL certification from the University of Arizona. If you're not familiar with those acronyms, that alphabet soup of acronyms, the PCC is a Professional Certified Coach credential through the International Coaching Federation, or ICF. TEFL is Teaching English as a Foreign Language and TESOL is Teaching English as a Second or Other Language (nope, Teaching English to Speakers of Other Languages). You might be wondering why are these two paired together? 

See this video on Vimeo

Coaching for Coaches

Coaching Coaches in English (with Confidence)

Well, when we look at the four programs under the Coaching for Coaches banner, the first is Coaching Coaches in English with Confidence. I have coached aspiring coaches, credentialed coaches, seasoned coaches and other coaches to up-level their coaching through confidence building in English. 

What does that actually mean? It means that if you're struggling through English because English is not your first language or English is not your most comfortable language, maybe you speak four or five, six languages, but now you want to start coaching in English, or now you are attending a coaching certification and training program in English and you want to feel comfortable and confident in class discussions with your peers, insight generation, brainstorming and all of that in English. Well, I'm here to help you build and gain that confidence so that you no longer need to worry, am I saying it right? Do I have the right word? How's my grammar? Well, we have the solution for you, so all you really need to do is focus on coaching in English and not on your English. So we are here to help you with that. 

Learn more about grammar coaching and our Business English Programs.

Coaching for Coaches Programs

Core Competency Mastermind

Next, let's take a look at the Core Competency Mastermind. In this program, which is ICF certified for 7.5 CCEUs. We look at the updated ICF core competencies, three through eight via discussion, peer coaching and insights as to how we apply these core competencies in our coaching on a day to day basis. 

Mentor Coaching

Then the next program is the Mentor Coaching program. If you are looking to get an ICF certification under the ACC or PCC banner, we can help you with mentor coaching. 

Coaching for Coaches

And last but not least, is Coaching for Coaches. Under coaching for coaches we predominantly coach you around the ideas and insights you generate through coaching. Or maybe you need some support around different scenarios that you face in your coaching practice, whether that be with clients or building your coaching business or consulting business. This would be a mix of coaching and consulting in some cases. 

Jennifer Kumar's Credentials

TESOL/TEFL Certification: University of Arizona

Advanced Life Coaching from Life Purpose Institute

InterActional Coaching from Solutions Academy

PCC Certification from the ICF
If any of these programs seem interesting to you, to reach out to us here through our contact page will be happy to initiate a discussion and see where it leads. Hope to be in touch. Thank you again. I am Jennifer Kumar from Authentic Journeys.

See our other programs:

Business English Programs

Coaching for Coaches

Performance Coaching

US Culture for Remote Work

Please excuse grammatical errors in the transcript of the spoken video script.

May 9, 2021

Business English Programs

Conversational mastery in English with your international counterparts, predominantly your North American, U.S. and Canadian counterparts, is within your reach. I know you might find that hard to believe. You might have been searching all over the place on the Internet for some ideas, tips, help, well look no further, you've reached the right place. 

I'm Jennifer Kumar from Authentic Journeys. My team and I have worked with international professionals just like you over the last 15 years to help build your confidence and leadership ability when speaking in English to your international counterparts, especially if English is not your first language or your primary second language. We help you to understand the fundamentals, the essentials and building blocks of English so that from there you can build and find more confidence not only in the structure of English and that you're using it correctly, but that you're using it in a culturally appropriate manner to build that relationship just a little bit quicker and more fluently and confidently with your U.S. counterparts and Canadian counterparts as well. We have four programs under the heading of Business English. 

Business English Programs

Grammar Coaching

The first program in this series is Grammar Coaching. After completing a series of written English assessments, we will level and baseline your English. We will extract certain elements that you need to work on to ensure that you are indeed using English in a grammatically correct way.

In addition to the grammar aspect, we also look at how are you using English in a professional environment. Are you using it in a customer-friendly way? We are all in customer service. Whether you're working in a call center or you're working on a software development project where you need to interact with your clients on a daily or regular basis through status updating, we want to ensure that you'll feel comfortable and confident in handling a wide range of conversations from the casual to the business and professional. Our grammar coaching will help you do that. 

Clear Speaking and Accent Reduction

The next programme in this series is Clear Speaking and Accent Reduction. We do not endorse that you take on an American accent or fake an accent. We want you to be natural. We want you to be authentic in this journey that you have when working across cultures, your authentic journey. To that end, we do, of course, want you to be understood. We want things like, "Could you repeat that"? to be reduced (or eliminated), whether you are hearing that or you need to say that to someone else. So we not only help you to communicate more clearly in spoken English, but through that process help you to understand native speakers of North American English with more clarity in a majority of the situations.

Providing English Tutoring, Coaching, Training for Career Success

Email and Digital Communication 

The third programme in this series is Email and Digital Communication. This program lasts for as little as eight hours, all the way up to twenty hours or more, depending on how much depth you and your team want to go into revolving around these arenas: 
  1. We look at first and foremost, the email skeleton, how to ensure that what you're writing is showing up on the screen and in an easy-to-read format by your reader so that they can read and respond quickly. 
  2. We also look at the dos and don'ts, words you should use, words you shouldn't use in your email. 
  3. We then go into creating specific templates for emails in your process. 
  4. And as time permits, we also have everyone in the team submit emails to our team for correction and feedback in this process. 
  5. We not only want to provide feedback to you, but we also help you to learn how to self edit your own emails and maybe through that process also learn how to coach yourself or and or your teammates in this email writing process. 

Business English Seminar

The last program in this series is Business English Seminar. This program is really targeting those colleagues you might know who know English. They can read and write in English, but when it comes to speaking, they need their extra support. They don't feel so confident speaking up for a wide variety of reasons. This program, which could be as little as eight hours, up to 20 plus hours, really just builds the confidence of you or your colleagues to speak up in English in a wide variety of situations with focus more or less on casual conversations, but  we practice business conversations as well. Through this process, we do a lot of different kind of conversational activities, role plays, mock sessions, etc. The final project is often some group activity identified by the group, which is a virtual online group presentation combining conversational elements of English as well as business English fundamentals. It's really a great program and we've seen amazing, amazing results even from the most quietest of those who start are actually those who we have seen gain the most momentum throughout and be stars at the end. And I'm sure that's what you would like as well, to be the star. You would like to master your English conversations. Well, get in touch with us. We're happy to work with you and see where your baseline is and take you to the next level. Thanks so much. And looking forward to being in touch.

Jennifer Kumar is a PCC ICF Certified Coach with a TEFL/TESOL (Teaching English as a Foreign Language/Teaching English to Speakers of Other Languages) from the University of Arizona in addition to working with professionals just like you from over 60 global companies. Get in touch with us today. +1 385-218-0947 (USA- SMS/Voice), +91 95 39347529 (India, WhatsApp)

Please excuse grammatical errors in the transcript of the spoken video script.

April 16, 2021

Evokes Awareness: ICF Core Competency 7

Evokes awareness. Understanding the situation that we're going through and gaining a deeper insight or awareness into that is critical for coaching clients. 

One may argue, and I obviously argue, that evoking awareness is one of the most or most important coaching skills or competencies. 

Clients who come to coaching really look for this as well. They want to be able to connect with their coach in such a way that it helps to naturally evoke their awareness about whatever it is that they want to discuss and process so that they can come out the other side feeling successful, confident and like a new day has dawned. Would you agree? 

I'm Jennifer Kumar from Authentic Journeys. In this core competency deep dive, we're going to look at ICF core competency number seven Evokes Awareness. 

Click here to watch on YouTube

Before we get into that, I'd like to show you something from my blog (click here to read the blog). When you're on the blog, the first thing you will notice is a comparison chart, the text version and an image version. First, if we look at the text version, what we obviously see on the left are the new ICF core competencies, and on the right, the former ICF core competencies. Everything with red text you can click on the link and it will take you to more information within our Authentic Journey's website. The topics here that are still in black bolded text don't have a blog yet, but maybe by the time you see this definitely evokes awareness will have a link when you come to this blog and we will be filling in the blanks with content for the remainder of the competencies as well. And obviously we can also see which ones and map to which ones by just looking across to the other side of the page. It probably looks a little bit different on a mobile. Hopefully a similar feel is there. And if we scroll down, we get the chart form, which you can download by just right-clicking if you want to, so you can save the image. You can use it if you want to. Please do keep our logo on it, however. The one difference here, we do see that the ICF competences are broken out by their area of interest, so to speak. So the new competencies have Area A, Foundation, Area B, Cocreating the Relationship, Area C, Communicating Effectively and Area D, Cultivating Learning and Growth. So you can see how all these map to each other here. 

However, going back to this quickly, what you can see here is when we're talking specifically about Evokes Awareness, it maps to the old ICF core competencies of Powerful Questioning, Direct Communication and Creating Awareness, which you're going to see these three as a theme throughout our core competency, deep dive today. 

So let's switch back over to our core competency of Evokes Awareness. 

Competency number seven Evokes Awareness. Take a look at the definition, there is a term and definition that was a former ICF competency word for word. Do you notice it? 

If you extracted Powerful Questioning, that was it, that was previous ICF competency number six. Previous ICF competency seven Direct Communication also maps to this, and previously we would map it using silence, metaphor, and analogies. And the last former ICF competency that this maps to is Creating Awareness. So let's think about this for a second. Creating Awareness versus Evokes Awareness. Is it a matter of terminology or is it is justified to change the terminology? Hmm. Well, in my opinion, when I think about it, Creating Awareness makes me feel like a coach. Like the onus is on me to make that happen, where Evokes Awareness gives kind of takes me off the hook, which it should take me off the hook because I'm the coach and it's not my role or responsibility to make anyone understand or discover or uncover anything. But yes, we are a catalyst to that. We help to to use another metaphor of sorts of "fan the kindling in the fire to make the flames of understanding rise" or in this case, maybe deepen. I don't know. So when we think about that, that we are evoking and not creating, this is kind of a great segway into seven point one.

7.1 Considers client experience when deciding what might be most useful. 

So many times clients may ask this question after telling us about their situation because we are looked upon as the subject matter expert or the person who has a lot of knowledge helping a lot of other individuals in similar circumstances to them.

"Well, what would you do?" 

We've all been asked this question, and how do you handle it? I'd like to hear a lot of other's insight into this, but in interest for time in this video, I'll share my number one response. I just turn the question back on them. That's always what I do first. So in that case, they say, "What would you do?" I would. Turn the question around on them and maybe try to insert something about their experience in the question I turn around, for example, "Well, rather than me tell you what worked for me or other clients, what has worked for you in the past in similar situations?" Or I could extract someone from their experience, their everyday life, and ask them about how that person might be an inspiration to them. For example, "I noticed in your discussion about how your manager and your teammates handle client meetings that they really do a lot of things really well that you wish you could do. What are some of those things that they do?" And then that conversation would unfold naturally. So that's number one, seven point one under Evokes Awareness. Now, let's look at 7.2, 7.3 and 7.4.

7.2 Challenges the client as a way to evoke awareness or insight    

7.3 Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs    

7.4 Asks questions that help the client explore beyond current thinking      

Do you see any theme between these three markers? Well, I put them together because they seem to all fall under the heading of powerful questioning. And for some reason, I can't say powerful questioning. It's a mouthful for me. When we look at powerful questioning. It's not just about the question itself, but let's overlap this with some of our previous competencies, such as Maintains Presence and Listens Actively. Can you guess why I'm overlapping these? Well, there are many reasons, obviously, but the one reason that comes to my mind initially for overlapping these, especially in terms of powerful questioning, is we want our questions to flow with the clients line of thinking at the time. So what does that mean? We don't want our questions to sound disjointed from what they're talking about. We don't want our questions to maybe change the topic completely... bounce back and forth. We don't want the questions to sound like we're interviewing them or giving them an inquisition about something. So 7.3 in that what we kind of have to tread a little bit lightly. We will be asking those questions. But it's not an interview. It's not... they're not all like one after the other. They come naturally in the flow of a conversation. So I think from there we can move to 7.5, 7.6, 7.7. Let's take 7.5 And club it with the previous three markers that I put under the umbrella of powerful questioning.

ICF Competency 7: Evokes Awareness

7.5 Invites the client to share more about their experience in the moment         

Now, when we think of powerful questioning, whether it's about a situation that they want to talk about, that happened recently or right now in the moment when we're actually in the session, how the client responds to our question, whether they respond to it as we expect them to or they even challenge us back on that question really talks to how we've provided a safe space with them so they feel comfortable with us to be free and open, even if it's something they disagree with us about. They don't like the questions. So they say, "I don't want to answer that question." Well, hopefully, considering it, it's all done in a respectful environment. We've created a safe space for the client. So this can also map back to the competency number four Cultivates Trust and Safety. So we can start seeing how they overlap and work with each other. These competencies, they they play off of each other. 

So let's look at...

7.6 Notices what is working to enhance client progress    

I've actually talked about this in the previous competency number six video and Listens Actively when we talked about how in a session noticing a client's energy shift or something about how they're talking about a situation, they're using different words that they didn't use before to describe a situation and how that actually can relate to their progress. Or in some cases, it might not relate to progress, it might relate to them kind of falling back to old behaviors. So we should also be able to notice that as well, if that's something the client doesn't really want to do anymore. But now we've noticed -oh based on what they're telling us, although they they've made progress, they're also kind of going back a little bit. So being able to discuss this with the client and see how it falls for them or how it lands for them. And of course..

7.7 Adjusts the coaching approach in response to the client’s needs   

So depending on how they learn, how they process information, how they prefer to interact and communicate. If we're bilingual, that might be the easiest way to use a different language or to speak in their own language. Again, this ties back to the definition using metaphor, analogies, idioms, phrases that they use, their own vocabulary. They will relate to what we're talking about much quicker when we use their terminology. And if we're not sure exactly what their terminology is, it's completely fine to ask them. "So I heard you use this certain word. How how do you define that in your life?" And so we understand how it's actually defined for them. 

It appears we're in the homestretch, right. Only two more PCC  markers left in this category. So when we look at seven point eight, seven point nine, I, I want to look at it from a little bit of a different perspective.

7.8 Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion    

7.9 Invites the client to generate ideas about how they can move forward and what they are willing or able to do  

Of course, we have to implement all these PCC markers during a session itself, but we are also the catalyst to help the clients evoke awareness in between sessions, because as I like to say, that's where the rubber meets the road. That's where they're actually applying the different insights that they've generated from our discussion in everyday life, in real-life situations. So when we get to the part of the session where we only have five or 10 minutes left, I ask a series of two or three questions. 

  • So the first question would be, what are your biggest takeaways for today? What are the most important lessons you learned today or some other version of that question where I'm using a word that they've probably used somewhere in their discussion as a synonym for take aways, a-ha moments, lessons, et cetera, et cetera. So they'll list a couple of things. Most people list two or three things, which is pretty average and most people can handle kind of keeping those in mind for the next week or two until we meet next time. 
  • But in some cases, some people have a lot of a-ha's and they list five, six, seven things. So in that case, I would have an optional question number two here, which is, "Oh, wow, that's a lot of things, you know, that's a lot of things that you really are taking away. I'm glad that this conversation was so insightful and useful for you. If you were to select the top three that you think you have some energy around keeping your awareness up about until our next session, what would those three things be? Two or three things be?" So then they'll prioritize and pick two or three things.
  • And then the last question would be, "Would you be able to share one or two ways that you might be able to keep your awareness up about any one of these topics on your priority list?" 

Though, this seems like it would be a long conversation. It's really not usually only takes me about five, maybe sometimes ten minutes. So I try to wrap up 10 minutes early. I always note those down and I'll keep those. And then when I come into the session next time, that's how I started off the session, I'll say, "So, I remember that the three most important points from the last session were A, B and C, and that you had identified a couple of ways that you wanted to keep your awareness high about these topics. Since the last time we spoke, do you have any updates from me? What what's on your mind as far as trying to keep these in the forefront of your mind over the last two weeks?" And they will they will share with me and in some cases, some of my clients get so used to this procedure that they take it upon themselves to realize, oh, it's 50 minutes into the session or we only have ten minutes left, I'm going to start recapping everything. And then when they come in the next time they're telling me their updates without even me actually doing any work, that's the best coaching ever, in my opinion. And I see great results in those type of scenarios. They're so motivating. I'm sure you can see my my demeanor, my energy level change there. Evoking awareness, right? 

7.10 Supports the client and reframing perspectives. 

So there will be times when maybe a client is stuck in a situation, maybe maybe they don't really know how to describe something or they feel that they need a new way to describe something so that they can see it in a new way. So we're there as a catalyst to help them through that process as well. And the last one here...

7.11 Shares observations, insights, and feelings without attachment that have the potential to create new learning for the client. 

We we can't attach meaning to anything that someone else tells us, regardless if they are client, a friend or family member or sometimes even ourself, we might have to think through it before we attach the meaning to it so we can share things. And sometimes we need to ask for permission to do that, too, because we should always ensure that we are talking way less than the client is.

So we might only be talking 10% of the time during the session where they're talking 90% of the time. So even if we shared observation, even if we asked for permission, "Do you mind if I share a related experience I've had around that?" And they say, yes, we want to keep it minimum, maybe two minutes at the most. We aren't there to share about ourselves. We're there to get them to share about themself. So we really want to ensure that we talk less, which will naturally in one way make us not so attached to what we're saying because we're really not talking that much, but at the same time, even not being attached to the type of questions or observations or insights we share because, of course, we don't want to name things for others. We want them to be able to name things for themselves. So even if we ask a question that we feel that we're tied to and the client is stuck, maybe even maybe asking them, "So what do you think about that question? How would you word that for yourself?" That's always an interesting exercise. 

So, yeah, we've went through this competency. number 7 Evokes Awareness. It was one with a lot of PCC markers. Like to hear some of your insights about this competency. Thanks so much for listening. Keep in touch with us at Authentic Journeys dot info and hope to see in the next one. OK, thank you. Bye.

Do get in touch with me: 

  1. Email address: Jennifer at Authentic Journeys dot Info
  2. U.S. phone number. I am in Salt Lake City, Utah. +1 385 218 0947 
  3. I have a WhatsApp number, so this is only for WhatsApp and it's an Indian number +91 95 393 47529

I'm looking forward to being in touch. Thanks so much for listening and being present...maintaining your presence during this video is a long one. See you soon. Bye.

Take a moment to listen to our insights into other ICF Core Competencies (2021):

  1. Demonstrates Ethical Practice 
  2. Embodies a Coaching Mindset 
  3. Establishes and Maintains Agreements  
  4. Cultivates Trust and Safety (part 1) (part 2
  5. Maintains Presence 
  6. Listens Actively
  7. Evokes Awareness
  8. Facilitates Client Growth

Please excuse grammatical errors in the transcript of the spoken video script.

April 2, 2021

New ICF Core Competencies vs. the Old Core Competencies

Back in 2019, the International Coaching Federation (ICF) updated the core competencies one needs to master to pass the credentialing exam (Coach Knowledge Assessment- CKA). Though that happened in 2019, the “new” competencies will not go into effect on the CKA until sometime in the third or fourth quarter of 2021. 


As I have had the unique opportunity to facilitate a Core Competency Mastermind through the ICF High Country Chapter since January 2021, I would like to share in this post how the new competencies match up against the “old” ones and some insights I have into these competencies from a cross-cultural perspective.


As you review the chart below, click on the links to read our insights into the competencies.


Comparison Chart: New vs. Old ICF Core Competencies

The competencies left justified in bold are the NEW 2021 competencies. Those which are left justified and in italics are the older competencies (relevant for the CKA until later in 2021).

NEW 2021 ICF Core Competencies

Former ICF Core Competencies

1. Demonstrates Ethical Practice (relates to old 1)

1. Meeting Ethical Guidelines and Professional Standards

2. Embodies a Coaching Mindset (no related competency)

3. Establishes and Maintains Agreements (relates to old 2)

2. Establishing the Coaching Agreement

4. Cultivates Trust and Safety (relates to old 3) (part 1) (part 2

3. Establishing Trust and Intimacy with the Client


5. Maintains Presence (relates to old 4)

4. Coaching Presence

6. Listens Actively (relates to old 5) 

5. Active Listening

7. Evokes Awareness (relates to old 6, 7, 8)

6. Powerful Questioning

7. Direct Communication

8. Creating Awareness

8. Facilitates Client Growth (relates to old 9, 10, 11)

9. Designing Actions

10. Planning and Goal Setting

11. Managing Progress and Accountability


Take a look at the same information in a chart form: 

Comparing the old and new ICF Core Comptencies

PCC Mentor Coach - Helping Coaches Excel in English
Author of this post, Jennifer Kumar, a PCC certified ICF coach, provides mentor coaching and coaching to those learning to coach in English (as their second, third, fourth or other language), to help you master the content as you continue your studies, how to analyze the content, apply the content while improving your confidence and fluency in English. Our coaching helps you focus on the content-  not your English skills. Contact us at +1 385 218-0947 (SMS/Voice in the USA), +91 95 393 47 529 (India, WhatsApp only). We can work with you regardless of where you live!

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.