Welcome to Authentic Journeys - ഓതെന്റിക് ജെർനീയ്സ് - US-India Cross-Cultural Training

   
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    Welcome to Authentic Journeys - ഓതെന്റിക് ജെർനീയ്സ് - US-India Cross-Cultural Training

October 19, 2020

When Training Is Not Always the Answer (With Case Study)


The video transcript follows.

[00:00:01] 
 Is a training program always the answer to the challenges of client communication?

[00:00:10] 
Hello, everyone. I'm Jennifer Kumar from Authentic Journeys and many may be surprised that I'm asking that question because I actually deliver communication, leadership and cross-cultural training specifically for software development teams in India that work with US Clients.

[00:00:28] 
You might be thinking, well, what would that question defeat the purpose? Yes and no.

[00:00:33] 
So, I mean, besides training, which obviously in a good thing and a lot of cases and obviously I endorse it because that's where my bread and butter is, but it's not always the answer. In 25% of the cases, it's not the answer or it's an answer along with training. So, what do I mean by that?

[00:00:54] 
Someone comes to me with the business problem. Hey, my software developers working with US clients just can't seem to build trust with them. And, when it comes to the client actually asking for a change to the project... scope of the project, maybe they need to add a feature or they want to do this with less time or whatever the change is.... my team can't communicate with them properly. I always have to get involved and everything becomes an escalation. So how do I solve this? What training program do you have for me?

[00:01:30] 
Sometimes it's a training program and training can really help, especially if your software development team in India does not have a cultural context to the US culture. There are definitely things we can do in training, but...there are other things that training cannot answer. So, as I get into some of these projects and now I've kind of learned how to avoid some of these pitfalls in my own process, right.

[00:01:59] 
Is that it's the process of the startup company I'm working with that is nonexistent or it's broken. So, what do I mean by that?

[00:02:09] 
Well, let me go back to defining startup company. I work with a majority of startup companies in [Kerala,] India, I.T., software in the software industry, for example. Now, when someone comes to my website, sometimes they get confused because they see some big brand and logos there. But actually, a majority of the companies I work with are startup companies in India with 10 to three hundred or so employees. And sometimes these companies are a little shy to share that they've worked with me, which is understandable [due to] confidentiality. So that's why a lot of the logos may not show up on the Authentic Journeys' website. It's not that I haven't worked with startup companies or that I work with predominantly large companies. In fact, I don't work with predominantly large companies. I work predominantly smaller startup companies, which of course the culture of the startup is to get right in there and start working. So oftentimes these processes, rules, regulations are somewhat missed or they maybe haven't been developed in the way that would encourage fluid communication, client communication. So what do I mean by that?

[00:03:24] 
[Here I am reiterating what clients may sat to me...]So if I just take this example of the client is coming in and demanding a change and my team does not know how to handle that situation. So I always, as a team leader, Project Lead or Scrum Master, have to come in and talk on their behalf. It's really wasting a lot of my time. I need to go do other things. I need you to train my team to communicate more effectively.

[00:03:49] 
Of course we can do that. But what if there's never a process in place for change requests?

[00:03:56] 
Actually, that simple thing is often missed in many of the startup companies I work with. So then I become a consultant. It's not just, you know, the training, which still is helpful, but oftentimes maybe we don't need that training because there are a lot of problems with training. Right. So can we get everyone on board? Does everyone have time to attend the training? When can they attend? Can we coordinate it when they are have downtime from their client work? Because obviously that takes priority and things like that happen. Right. So sometimes it's the process that's not there at all that needs to be put in place or it's a faulty process. And so, you know, we have to take a step back.

[00:04:39] 
Why is the process important? Why is it important? And do you have any thoughts around why that could be important? Well, of course, the first thing that comes up is why it's not important, it's irritating another set of paperwork or digital communication to follow through on, which, of course, we're really irritated with now, now that everyone's working from home right now, a lot more emails and digital communication to actually follow through on. But actually, when you think about it from the client perspective, think about it from the client perspective. First of all, a lot of clients are not technical.

[00:05:14] 
They don't understand the process of software development. So you might have to educate a little bit around whether you use Waterfall... Agile. What are all the different sections, roles and rules of that software development process. So within that software development process, especially if you use Agile, most of my clients go through Agile processes and ceremonies and things like that. "Change is the name of the game" to use an idiom, right.


Agile Software Development Process (image from Mountain Goat Software)

[00:05:42] 
So we know that there will be change. It's going to be a chaotic environment. Software development requirements change very frequently. But obviously there are some things that whether they're required or nice to have, we would want to use a change request process for that. So you would need to sit down and create this process and think about how you would communicate this to the client in the kickoff meeting, maybe.

[00:06:15] 

It's important to have a kickoff meeting. Clients are not technical - they not only not need to know about the software development process and how it will be implemented with daily stand up meetings and all of those kind of things, retrospectives, whatever other ceremonies are using as agile ceremonies. But they also need to know if they want to change, what's the best way to go about that? Should they just contact you directly? Do they need a change request? How would they go about that process? What kind of things would have to go on a change request? And, then you might be wondering why the change request necessary? Do I really need that? Well, let me give you a case study.

When Training Is Not Always The Answer (CASE STUDY)

[00:06:51] OK, so I was actually called in to a company to give a training on how to handle negotiations in everyday project meetings. So this negotiation is not a sales negotiation, obviously, which is what a lot of people think of when they hear the word negotiation. Here, it's more convincing, pushing back, influencing, being assertive and really being able to not only clearly communicate and enunciate what is happening in a project, why certain things may or may not work, why certain features may or may not work in a certain type of development environment, etc., but also, since I work cross culturally how to use English in a culturally appropriate way with US Americans. And there are differences between Indian English and American English. So we talk about those things. And, I did the training and it went well and for individuals were went from not being able to deliver a demo to delivering the demo and also being able to influence clients during these project discussions. But while going through this entire training program, I was also consulting with that company and found out that there was no change request process in place. There was some, of course, some resistance to even thinking about that. Not another process, not any more red tape. We just... We're just a small company. Why do we need this? Anyway... I was able to influence and convince them to try it out.

[00:08:23] 
So they came up with that on their own, their own change process. And I helped kind of inculcate that into the team communication strategy. They also used this process in the kickoff meeting to kind of describe to the clients coming on board what is not really agile software development, but processes. But how if you need to make changes during this this software project, which is inevitable, how do you do that with us? And how do you when do you need a change requests and how do you do that with us? So they tried this out as a test run with two or three projects. And a couple of months later, I came back and I asked them, you know, how is this going? Right. So here, here's the outcome. And it's pretty impressive, actually. Nobody expected this, right, because nobody wanted to do it initially. So they said, well, it was hard. It was really hard to not only think about our change request process and what it was and how to implement it and what to do and how to train our employees on it, and not just the software development team, but how to communicate this to the client. But we figured all that out with some of your assistance previously and three months have gone by. It's been a learning curve for us and the clients and also to figure out which things we need to change request for which we don't. And that will continue to be a learning process.

[00:09:49] But what we've realized is that actually, especially working with US clients, I think we think that they really enjoy that process. They they like to have that structure. So they really kind of took to it to use an idiom that they didn't use, like a fish to water. They took to it really easy in most cases. And they were and they felt they actually seem to build trust with us by using that process, which is one of the things you taught us in the cross-cultural training. So over a few months of coming over our growing pains with that, we started realizing that, hey, they're using this change request process and it's actually eliminating a lot of those difficult discussions that we used to have. So that one problem and one hand is actually being reduced or eliminated in some cases because the clients are going to that change request form and really thinking about do they need this request, how will it impact this project? They're thinking about these things rather than just coming to us and kind of throwing requirements at us or they're coming to us and having a discussion about whether we need to change requests for something or not. And our developers are more confident in having discussions with them now because of the training part. So there's a lot less negotiations or pushbacks nowadays because people are actually having conversations about this rather than kind of more like a heated or an avoided debate kind of a situation. And, so this change request process has really helped us. And we're going to continue along with this and other projects as well. We're going to find ways to adapt it and keep it going. [End of case study.]

[00:11:32] So, you can see how actually sometimes training is not the answer and sometimes the consultation is and with other companies about this particular one. I'm talking about the case study, but I have consulted and. Help them actually come up with change request processes. No, I'm not a technical person, but at least from the process orientated side, I was able to kind of sit down with them and help them kind of devise a process and they would add the technical aspects into that process wherever necessary. So you can see that training may not always be the answer. Process might be the answer.

[00:12:05] So, where are some other where are some other places the process helps?

[00:12:10] You want employees that take more initiative. You want them to be more independent thinkers. You want them to be able to organize their day and their schedule on their own without you as a manager always telling them what to do. Now, in this virtual work from home environment, it's really much more important than ever because you can't just stop by their desk and see what they're doing and then talk to them. They need to know this from the get go when they get started working in your company.

[00:12:36] Or maybe it has to be retro-fitted training process now that people have been working from home for a while and there might be very less chance that they're coming back any time soon into the office.

[00:12:49] So, the process to put in place for this is when people are onboarded ..onboard them to your company's culture. This is a little more tricky than change requests...suggestion of change request example, because you really have to think about, depending on the level of employee you're talking about, what type of onboarding they might need. So with a fresher it seems a little more straightforward because they're coming straight from college and especially for freshers graduating or passing out from colleges in India. They have we tend to have way less work experience and say someone who's graduated from college in the US where internships and part time jobs are much more common. So they might already have some kind of understanding of how to manage time on their own in a work environment where that might not always be the case in India.

[00:13:44] So we take all of those kind of ideas and concepts and kind of inculcate them into a training program that's tailored toward your teams and company's needs. And that becomes part of the process. And that could be a train the trainer where I train one of your trainers to do it. So you do it all on your own. And again, you might think, well, Jennifer, why are you suggesting that? Aren't you losing your business? I always prefer people to be independent. If I can make you independent, all the better for you as well, right? So you don't have to rely on me all the time. Sounds good, right? So that's one process to put in place. And then, of course, the second one I mentioned is when you onboard clients, the kickoff meeting is super important. And then there's other places within in your company and inside your own processes that you only know. I don't know where some of these things will come in handy. And it just helps build the foundation because, you know, the the people who come in for training say to me, "Hey, Jennifer, you're teaching us all these really good techniques to communicate more effectively with the clients in the US. But, our managers aren't here. Our managers don't know anything about this."

[00:15:02] So, the managers do need to get involved as well. If it needs to be a separate interaction, that's great.

[00:15:09] But the thing here, and this is it happens with [almost] every organization, regardless of size to some extent, is that if the people in the top management really don't follow what they want, their direct reports or client facing people to do, it's going to be much harder for the higher ups, so to speak, to mentor or support those that they are, those who are working for them, so to speak, because they have not been kind of inculcated with those same values or same skills. So it's important that everyone actually be on the same page, so to speak, because if the umbrella, the umbrella has to be there to keep everyone underneath it, right? So, if the umbrella is missing. Everyone's going to get different raindrops and different things are going to happen. We don't want that. We want everyone to kind of understand the same process, the same procedures, same communication strategies so that everyone in the company works on the same wavelength. Then you're all moving in the same direction. Right? It's that one person going this way, like management going this way and kind of facing people going this way and then only clashing when there's an issue. We want everyone kind of moving in the same direction. So that's what I'm here to help with, not just providing training, but consultation.

[00:16:33] And we get to that through really understanding the business problem. Why are you asking for this training? What is really the need for it? What was the problem or situation that has initiated this particular program and ...or this idea for this program? It is a program that we need? Or is it something else that we need to look at behind the scenes? If you're willing to have discussions about this, they are not always easy discussions to have. They take a little time to come out through. You can definitely get in touch with me. I'm happy to brainstorm these. I'm really here to help your team succeed. I'm Jennifer Kumar Authentic Journeys dot info. You can reach me on WhatsApp.

[00:17:17] I have an Indian Indian number 91-95-393-47529

[00:17:26] I have a US phone number and I'm actually in the US right now. Mountain Time Zone 3-8-5. That's Country Code +1 ... 1 - 385- 218-0947.

[00:17:41] So I hope to hear from you and be in touch and have a conversation.

[See all the ways of contacting us here.] 

[00:17:45] Thanks for listening.

September 25, 2020

Deliver Impressive Status Updates

Do you ever feel your client isn't impressed with your status updates? 

Do you hear clients ask you for more information or appear to challenge your status updates?

If you are a team lead, do you feel you need to repeat or talk in place of your team members as their status updates just "aren't cutting it?"

Deliver Impressive Status Updates Training Program


Well, we are here to help you and your team to improve status updating be it during the scrum ceremony of the daily stand up meeting or via written emails or messages. 

We have helped teams and team members like yours who are highly skilled, technically, but may find themselves not so confident about articulating their work, as noted in the testimonial below: 

"I write this recommendation as a Thank You Note to Jennifer, a consultant at Contentment India and as a reference to anyone out there who needs help to communicate with more clarity with Indian teammates and clients across global borders. One of my team members, who excels at his work, was facing problems in articulating his thoughts. Jennifer spent time with him and realised that the primary reason why he was failing to communicate his thoughts was because he did not know how to create an outline or structure his speech/thoughts. She worked with him with great dedication and I must state as an observation here that Jennifer is very sensitive to people’s cultural and religious sentiments. As an American she shared a lot of her experiences in cross cultural communication and explained in simple terms an ordinary American’s expectation and tolerance level. All of this information with monitored practice has helped my team member overcome his communication weak point to a great extent. He now is a more confident person and is able to express himself well and my clients have taken a note of the same and now do see the real merits of my team member. Thank you Jennifer & Contentment India!" ~Amita Yathirajadas


It's only when a developer or team member can articulate what they did, what they are doing, what they will do, their blockers, and approaches for overcoming them (with possible brainstorming to follow), that clients gain more confidence in your team as well. 

So, let's see how our coaching approach helps your team to...


Deliver Impressive Status Updates

We help your team articulate the good and not-so-good news with confidence and expertise through on-the-spot mocks, self-retrospectives and peer feedback. In coaching sessions we identify two to three communication strategies the team member can apply to their particular types of updates. Some of these strategies may include learning how to:

  1. Talk about technical concepts in everyday English (for those non-techie clients)
  2. Express road blocks, what solutions they may have come up, which they may or may not have tried, the results and having the bravery to open a conversation about that.
  3. Identify ways to field questions they can't answer at the time they are asked.
  4. Articulate how features map to the customer/end user experience when needed. (Status updates are a perfect place for the developers to showcase they knowledge of the client's business which helps building consultative skills.) 
  5. Weave in or highlighting user stories when required.
  6. Create a repeatable approach to communicate bug fixes, so they are easily identifiable, yet not too wordy. (For example, "I fixed 10 bugs today." Is not a complete enough status update.)
  7. Address issue resolution, technical debt, backlog and more.
  8. Trouble shoot, identify, discuss and brainstorm roadblocks, preventing escalations and midnight firefighting scenarios. (As noted in some motivational feedback below...)
"I never imagined that by changing my emailing skills I could save time in getting work done. I was often frustrated as my U.S. colleague was not answering my emails or turning in work on time, which delayed my work as well. I often had to escalate these problems to my manager, who would email and call the colleague to sort out the issue. I never realized that changing a few simple approaches to writing email subject lines, using a few American English words and making small talk in emails would be so helpful. Within a month of applying Jennifer's tips, my manager received about 75% less escalation requests from me, making it possible for him to spend his time on more productive work." ~Global Team Member at EY, Kochi, India 

As we know, status updating is a critical element to the Daily Standup Meeting for Agile teams everywhere. This is not only where the team member demonstrates his or her technical expertise to the client, but with every interaction is the face of your company (especially for startups and smaller companies). 

One could say that good status updating not only solidifies a client relationship but sells your company's expertise every single time, so that when it comes time to get a referral or get the next best project, the client can proudly say without hesitation, "Yes, that development team communicated in an effective, proactive and collaborative way." In fact, every company, including yours, would love to get a testimonial similar to the snippet Borislava Baeva shared about Cabot Solutions in 2020 when Jennifer Kumar (the trainer/facilitator of this program) interviewed her. At that time, she said, without hesitation, 
"...[if I were to rate the team I worked with...]it's been a five. I haven't had an experience where it would be anything less than that.The one thing that, you know, I've talked a lot about their communications and just professionalism, but what I've also noticed is the team that I'm working [with] is insanely dedicated to this project and it seems very genuine, not kind of forced from the top." See more with Borislava of MyStrong Circle 
We can help you make this a reality.

It is not out of reach.

We specialize in helping you or your team members build cultural context, business context and confidence and fluency in English with foreign clients. We work predominately with non-native English speakers from India and around the world. We have seen stunning results in as little as 2-3 hours of 1 to 1 coaching. 

Are you ready to get started? Get in touch with us here.

However, if you're not yet convinced if this is for you... and you may have wondered, 

"How do I know if my status updates aren't good enough?" 


If after mentioning your status update, has your client ever said: 
  • I don't get that.. tell me more.
  • Can you repeat what you did? 
  • I need more information about....
  • What was your issue resolution strategy?
  • Why are you only telling me about the problems? Haven't you tried any solutions?
  • We also had X on the list for today... why haven't I heard about that? 
  • Why isn't Y on the list for tomorrow's tasks? 
  • I thought yesterday you did X but in today's update you mentioned Y.
  • Direct me to the exact bug or bugs you fixed. You are too vague. I need more details. 
  • The report you sent me is very long. I don't have time to read that. Be specific in your update.
  • Help me understand why you can't do X.....
  • Why doesn't the team share about why this or that is late? 
  • I need you to take responsibility for .....
  • Did you do X? Your status update is so vague.. and your colleague also mentioned working on the same thing....
  • Why did you just repeat the same thing you just said? I am asking for more details! 
  • Your update doesn't provide me any context... it's like white noise. Be specific!

So many we have worked with have heard these or other client responses thinking that maybe their English wasn't up to par, or maybe the client didn't understand their accent, or that they were talking too fast or not fast enough. Many blamed the fact the client was asking these questions on the quality of their English or the simple fact they aren't a native speaker. In fact, most non-native speakers we coach have really good English skills. It's just that they haven't been taught how to mix conversational and professional English in a polished way to articulate what needs to be said. 

Or, maybe your situation is a little different... have any of your team members or leads continually repeated what you just said or talk in your place because the client responds with any of the points above? If you are the one being repeated or you are the team lead doing the repeating... we can help build confidence in your developer to speak and be understood the first time. That means you as the team lead or project manager can do other things and the developer can handle the call all by themselves! Wouldn't that be freeing to you as the lead? And, wouldn't that be empowering to you as the developer? 

Maybe you have flashbacks from college where you had to stand in front of your department head and be questioned about your Viva Voce. Just like small talk is not a viva, do not approach this with the mindset of being in a Viva. Think about it as everyday you are sharing your knowledge and expertise with someone who wants to... and needs to hear that. Once you get the formula right, these responses noted above typically come to an end and a warmer more relational interaction occurs. One where many surprisingly noted that, "Now I feel more like a friend with my client... they share about their life with me... and this helps with the status updating, asking questions, clearing doubts, pushing back.. in fact.. everything is connected!"

When clients and service providers have this relationship, your business grows! 

We can make this a reality!

So, are you ready to get started now? Get in touch with us.



September 24, 2020

Sign Up for "Building Trust and Good Relationships With US Clients"

Are you working in the software industry in India? 

Do you work with US Clients? 

Would you like to know best practices in... 



We are here to help you! We have worked with over 4,000 professionals just like you! 

Let's learn simple tips you can apply in your daily interactions that will dramatically improve your comfort level in interacting with US clients in a wide variety of situations from small talk to more difficult interactions such as talking about timelines, deadlines, feature changes, and so on. 

We will talk about: 
  • the three types of small talk 
  • where and how to use these different types of small talk 
  • the dos and don'ts of small talk 
  • how to push back or say no, not only in a face-saving way (to both sides), but in a way that improves your technical know-how and consulting expertise 

Strategies we share will help you to build your visibility and profile with your US clients. Actually, these tips will not only help you build good working relationships with your US colleagues, as these tips also work with your local colleages as we are all now working on virtual, distributed teams. 

Build Trust & Good Relationships with US Clients – How to Sign Up 


Step 1:
Select a date you are available. These are the available dates:
  • Sunday, Sept. 27, 7:30-9:30pm IST  
  • Friday, Oct. 2, 10am-12pm IST  
  • Thursday, Oct. 15, 10am-12pm IST  
  • Friday, Oct. 23, 7-9am IST  
There is a calendar below for a visual of the dates.

Step 2: 
Go under the calendar and click on the button "Book a class with Jennifer."

Step 3:
A pop up will show up. Type in:
  • Your email ID:
  • Title: "US Client Facing Training"
  • Manually enter the date (month, day, year), start time and end time 
  • It's optional to schedule a reminder
  • Press "save"

Step 4:
Once at least 5 people have signed up for that session, you will be enrolled, and we will send you the payment details (session fee - Rs. 650 plus GST) to the email provided in the calendar.  

Look below the calendar for more information.



We accept INR payments within India 

Your cost is ONLY Rs. 650 per individual plus GST 

Minimum 5 participants to run the session Once you sign up for your time slot, you will be put on the list for that day. Once we have 5 individuals signed up for that time slot, you will be contacted about your enrollment, and payment will be collected. All payments remitted via instamojo. [We can do a bank transfer, but prefer instamojo as it is automated.] 

Keep in mind that all payments must be received at least 2 days before the session for you to attend. Thank you.  

If you have any questions, doubts or concerns, contact us using this form.
Hope to see you in our live instructor led online classroom!

Tiny URL for this post: https://tinyurl.com/usclient

September 23, 2020

Teach Kids to Code - Webinar Sept. 24, 2020

With coding boot camps and certificate programs popping up all over the US, have you ever considered how young is too young to get your kids started with learning how to code? 

We are here to address these concerns, plus many others about the importance of teaching children of all ages how to code.

Did you know children as young as five or six can learn to code? 

It is possible, and we can show you how! 

We will fill in the all the blanks and answer all your questions.

Join the team at Talking Chalks on Thursday, September 24 from 5pm - 6pm PDT (9pm-10pm EST). 

Check out our webinar below.


Prasad Pillai, CEO, will discuss how the idea for Talking Chalks formed and how the team can help your children learn to code and be ready for the jobs of the future, so, they, too can take hold of their own American Dream.

Talking Chalks - Coding Classes for Kids

Dr. Chitra Mohan, Teaching Expert and Tutor will discuss Talking Chalks unique teaching methods and show you with a real life example how children respond to learning coding. 

Sharat Nair, Marketing Extraordinaire, will share a deeper insight how learning to code will help children in job security into the future as more and more jobs become automated.

This lively and thought provoking discussion will be hosted by Jennifer Kumar, Cross-Cultural expert for Talking Chalks and Managing Director of Authentic Journeys. 

We hope you can join us. Take a look at the Facebook Ad below. Click on the down arrow next to the word "Interested" on the post below, then choose "Going." 

Join me as I host this webinar tomorrow along with the team at TalkingChalks. Feel free to like their page so that when we go live here on Facebook, you will get the notification!

Posted by Jennifer Kumar on Wednesday, September 23, 2020

Also, don't forget to LIKE the Talking Chalks page, so that when we go live, you can get the notification in Facebook to join us!!


Posted by Jennifer Kumar on Wednesday, September 23, 2020
We can't wait to see you!

September 17, 2020

Building Trust & Good Relationships with US Clients - Special Offer

Is your software team based in India? (Or outside of the US?) 

Do you work with US Clients? 
Building Trust & Good Relationships with US Clients




If you are wondering how your team can better connect and work with US counterparts, look no further! 

Let's learn simple tips you can apply in your daily interactions that will dramatically improve your comfort level in interacting with US clients in a wide variety of situations from small talk to more difficult interactions such as talking about timelines, deadlines, feature changes, and so on. 

We will talk about:
  • the three types of small talk
  • where and how to use these different types of small talk
  • the dos and don'ts of small talk
  • how to push back or say no, not only in a face-saving way (to both sides), but in a way that improves your technical know-how and consulting expertise

Strategies we share will help you to build your visibility and profile with your US clients. 

Building Trust & Good Relationships with US Clients 


We have special rates for those in India or those in the US.

Within India, all payments remitted via bank transfer within India or instamojo.

Jennifer Kumar, facilitator, has been working with professionals in the Indian software and outsourcing industry for the past 10 years. She builds you and your teams to work effectively across cultures with US Americans. The programs builds confidence in interacting with US Americans in a wide variety of daily work situations which build credibility and enhance your profile and credibility with US clients. See a list of our completed projects with testimonials or learn more about Jennifer here.

Contact us using the form below or via WhatsApp (+91 95 39347529), US SMS/Voice: (385-218-0947). 
 

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.