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10 Ways of Personally Thanking on Social Media WITHOUT Saying Thank You!

Are you managing your company’s social media page?    Do you ever wonder how to show your appreciation for your followers; those who like, view, comment, and share your posts without saying the overused thank you?   Generally, readers of our blog have companies or teams in the US which service US clients, counterparts, customers, […]

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Client Calls, Small Talk, Clearing Requirements Doubts: Words from Our Clients

Outcomes from Our Sessions Noted By Participants Just Like You!  See the video on Vimeo.  Video Transcript: It was nice to interact with Jennifer on the Q&A session. The session deals with how we can handle the clients during the business call. She’s having a bundle of practical tips and suggestions which we can adopt […]

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Deliver Impressive Status Updates: Performance Coaching for Development Teams

Schedule: An 8 – 13 hour course. Up to 8 Participants. Location: Online Meeting RoomFacilitator: Jennifer Kumar (learn more about Jennifer)Contact: info@authenticjourneys.info / +95 39347529 (WhatsApp) Do you ever feel your client isn’t impressed with your status updates?  Do you hear clients ask you for more information or appear to challenge your status updates? If you are a team […]

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When Training Is Not Always the Answer (With Case Study)

The video transcript follows. [00:00:01]   Is a training program always the answer to the challenges of client communication? [00:00:10]  Hello, everyone. I’m Jennifer Kumar from Authentic Journeys and many may be surprised that I’m asking that question because I actually deliver communication, leadership and cross-cultural training specifically for software development teams in India that work with […]

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Building Trust & Good Relationships with US Clients

Is your software team based in India? (Or outside of the US?)  Do you work with US Clients?  If you are wondering how your team can better connect and work with US counterparts, look no further!  Let’s learn simple tips you can apply in your daily interactions that will dramatically improve your comfort level in […]

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Convincing & Negotiating Tips with US Counterparts

How can we convince our US clients about project deliverables and change requests? This is a very common question asked by many teams we have coached in India.  If Americans love to save two things, those are time and money. To negotiate and to convince an American is to appeal to their love of saving time, […]

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Cabot Conversations: MyStrong Circle Case Study

Recently, I (Jennifer Kumar), was approached by my long time client, Cabot Solutions in Kochi, India to initiate interviews with their clients through podcasts. I was thrilled to be ‘the chosen one.’ We held our first podcast/video interview recently, which has been posted to YouTube. I’d like to share that below as well as the […]

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BNI Networking Lessons to Land a US Client

As a start up selling your company’s products or services to potential and ongoing clients, it can be argued, is the responsibility of everyone working in the start up. Being able to do so is a crucial element to being able to not only get projects, but in getting better projects. The more team members […]

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What NOT to Say on Sales Calls

“What words or phrases should we avoid saying with Americans?”  “What should we say instead?” These are common questions professionals in India ask me that are working with Americans. In this post, I will share some dos and don’ts when it comes to what to avoid saying and what to say instead. Note, the phrases […]

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21 Ways To Impress American Clients

After attending the U.S. business culture training – Virtual Meetings that Impress Americans & Get Work Done or Managing Client Relationships, participants noted these 21 ways they improved their client facing meeting skills.  Following the 21 pointers, take a look at the planning boards we use to conduct the sessions.  How To Build Better Relationships with […]

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