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Get Ready for the Demo

Wow US Clients During Demos & Sales Presentations Do you sell to or work with US clients from India?  Are you wondering why they are not connecting with you the way you anticipate?  Do you know you have a good product or service, but feel the US prospect doesn’t get the message the way you present it […]

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Convincing & Negotiating Tips with US Counterparts

How can we convince our US clients about project deliverables and change requests? This is a very common question asked by many teams we have coached in India.  If Americans love to save two things, those are time and money. To negotiate and to convince an American is to appeal to their love of saving time, […]

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Tips for Negotiating [Change Requests] Persuasively

When talking about negotiation on software teams, often we are referring to how to handle ‘change requests.’ Let’s look at a few strategies you could consider using when a client is asking to add a feature to a website or an app which was not in the original project scope. In the video below, Derek […]

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Lessons on Giving Feedback and Motivation to Teams in India

“Training our employees like that won’t work. You have to be more strict with them. If they make a mistake, point it out! Point out their faults publicly to make them ashamed so they will improve.”  Certainly, this has never been a popular approach for motivation and constructive criticism highlighted in the Harvard Business Review, but […]

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How to Push Back with Americans

You desperately want to say no, but know that being too direct, even with Americans is not the right approach.   Many times you have been at a loss for what to say when the client or onsite US counterpart is asking for something you know is hard to do. While at times you know […]

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“Ok” & “Yes” Communicate Commitment to Americans (What to Say Instead)

Americans do not really know what Indians mean when they say ‘ok’ and ‘yes’ in conversation. When Americans hear ‘ok’ and ‘yes,’ they think the Indian team members are: Agreeing to do something Saying YES to their question or request  Agreeing with their methodology Agreeing to whatever they are talking about, including setting deadlines, resources […]

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When Upset With a Colleague in the US Don’t Say THIS

“Why are you always late to the weekly meeting?”  “Why won’t you help Paul?”  How would you feel if your manager or boss asked you these questions? Well, firstly, no one would want these questions to be asked to them because they have a tone of irresponsibility. But, in addition to that, answering these questions […]

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Handle Difficult Customers on Support Calls With Ease

Welcome Irate or Emotional Customer Care Calls With These Tips  Do you provide tech support or solve customer problems over the phone? Below are a few tips that can help you provide excellent customer service to callers who are emotional, while still leaving them with a good memory of you.  During the Conversation: Let the […]

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Politely Tell Someone They Are Wrong (In English)

We often avoid situations or conversations where we either have to deliver or receive what is considered ‘bad’ news.  Is this true for you?  It sure has been true in my life, and for those I coach. I have coached managers who are about to give some constructive criticism to their reports, developers preparing to […]

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Filler Words: Eliminate For Clearer Communication

Quite literally, perhaps words just got in the way of really clear communication. If you really want to get people to quite literally do really amazing things, it’s better to be really, very clear about the stuff that you talk about!   The above opening stuffs all of the words that author Shanna Mallon suggests […]

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