Why is Voice Mail Important in the US?
While many Indians find voice mail alien or impersonal, Americans often rely on voice mail as a reliable relationship building tool. Though these two mindsets are in direct opposition to each other, it’s imperative that Indians working for offshore companies understand some of the reasons why Americans may not answer their phone, and why they […]
How to Close an Email
When we end a conversation, we close it. It only seems polite to know how to close an email as well. While, one-liners would not typically have greetings or closings, as they may resemble IMs or text messages, the tone of longer emails rings nicer with a relevant closing. Receiving an e-mail without a […]
Interviewing with US and UK Clients
If you work for a company in which outsourced projects from the U.S. and the U.K. prevail, at some point you may need to sit for an interview with the client offshore to be chosen for project roles. Interviewing with US and UK Clients – Here are 9 Overarching Guidelines Before the interview and […]
“Tell Me” – Use in US English
In India, “tell me”, or more appropriately, its Indian language equivalent is often heard as a typical phone greeting, sometimes before hello or any other greeting is said! To many foreigners, and especially Westerners, this may seem odd. However, if we look at Indian languages, the translation of this phrase “tell me” can be said […]
CogniCor – On the Cutting Edge of Artificial Intelligence
In this installment of the Infopark Startup Series, meet Jyothis, the Operation Lead of CogniCor, India. Jennifer: Jyothis, welcome to Authentic Journeys on behalf of CogniCor. Jyothis: Thank you, Jennifer! Jennifer: Recently CogniCor was recognized by a prominent Indian organization. How was CogniCor recognized? Jyothis:The National Association of Software and Services Companies […]
One Trick to Help You Speak Clearly in English
English has a lot of sounds that require the speaker to drop their jaw, or open their mouth wider than in other languages. When the jaw is too tight, and the mouth is not open far enough, the sound will not be easy to hear, and it will get muffled. This is especially true for […]
Authentic Journeys in NRITBI, Thapasya, Infopark
Between 2011-2021, Authentic Journeys Consultancy had a physical and virtual office address located in Infopark at the NRI-TBI (The Non Resident Indian’s-Technology Business Incubator). (That’s a mouthful of an address for an American, and it’s not even the complete address!) The NRI TBI is a government of Kerala sponsored incubator that promotes IT and […]
Terminology of Outsourcing
Like each area of the world has its own jargon, slang, idioms and “in-words,” so does every industry. When we find peculiar words or slang in a company, however, that’s when we call it ‘professional jargon.’ As Authentic Journeys works with many professionals in outsourced teams, this article will introduce you to some of the […]
How Deep Breathing Is Important to Speaking Clearly in American English
Speaking clearly on the phone or in any situation in English requires good breath control. Every language uses breath differently. Deep breathing in American English will help to project your voice without the use of a microphone, and additionally will help us to: talk slower without sounding unnaturally slow or robotic more clearly pronounce […]
When Should I Apologize to an American?
When interacting with those in a different culture, we may wonder, “What is not appropriate in this culture and which should I apologize if I have made a mistake?” Let’s take a look at this a little deeper. Once when coaching an Indian in the U.S., I asked, “Did you get good customer […]
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