Do you work with US Clients from offshore (sitting in India or elsewhere outside of the US)?
Do you or your team?
Participants will learn, discuss and practice:
[Sessions are delivered in 1 hour segments a few times a week until content is exhausted.]
Also included in the small talk section: how to introduce oneself over the phone, and in person (for those who may host clients offshore from time to time), and others as identified in the Training Needs Analysis (TNA).
Participants will be broken up into groups. Each group will divide themselves into an India team and a Western (US, UK) team. The teams will be given a role play skeleton and have time to create a dialogue noting all the concepts from the past one and a half days in their final script. Ideal role play delivery requires three rooms. The “Indian” team will sit in one room, while the “US team” sits in another room, and the trainer/facilitator sits in a third room to overhear the call. The facilitator will give feedback to each group on:
Customizations in Syllabus and Delivery
How much is a cross-cultural training program?
Session fees are set based on: Current rates, Number of Participants, and Customizations
Please contact us to discuss your group details and requirements for your quote.
“I learned how we can better communicate bad news to the customer. With proper planning, brainstorming, mitigation plans and questions. This can be done without spoiling the relation with the client.” – Deepa Chandran, UST Global
“I learned the importance of voice modulation and posture while on a client call. I also learned how to schedule and better plan for a call.” ~ Harry Varghese, UST Global
“The session helps me to bridge the difference when delivering my view and work in a better way in a productive matter. I also learned how to be proactive rather than just being a doer in addition to building a cordial relation with my client through being specific and using more pleasantries.” ~ Silpitha Santhosh
“Making assumptions has caused us problems. I learned some skills in how to overcome assumptions to communicate clearly.”
“I know now it’s important to break meetings into segments and give the client a chance to talk. We have learned ways to do this, including how to ask questions.”
“Why should these skills only help us communicate clearly with Americans? We can use these skills with onsite and even in our teams here in Kochi. We can learn to communicate more clearly with anyone if we use these skills.”
“I learned how to make the client accept a mistake do
“I have learned a proper way to communicate updates with the client.”- Sujatha Poyyale, UST Global
“Jennifer spent time to explain the concepts to us, gave us a chance to discuss and practice in role plays.” ~Microsoft Employee
“This course was a good use of my time. I learned many good tips that relate to my role here in Microsoft. It will help me relate better with Americans and Westerners onsite.” ~Microsoft Employee
“This was a great learning experience. This training helped me to understand certain cultural differences between India and the US and also how to be prepared to communicate with a US client.. be it phone, e-mail or face-to-face (F2F). It is always nice to learn something new! For those who haven’t attended this training, I’d say this was an opportunity missed!” ~Shreyas Benjamin, ThinkPalm
“This training was helpful. I learned how to make small talk and hold a meeting. I will suggest this training to others.” ~ThinkPalm Employee
“Since the training comprised more of games, presentations and other interacting sessions, it was so much fun. I really liked the role plays.” ~Arbitron Employee
Other Related Programs:
Seminar on Preparing to Come Onsite to the USA
US Corporate Culture Training for Offshore Professionals
Working With India: Cross-Cultural Business Training
Contact us for more information on these and other related programs.
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