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What Does a Cross Cultural Leadership Coach Do?

A Cross Cultural Leadership Coach DOES: Helps you create ideas and solutions. You are in charge of deciding which path (decision) to take.  Helps you keep on track, by providing accountability for your decisions. Keep all your information confidential (doesn’t tell anyone) Interview preparation and career strategy  Review, understand and apply solutions for better cross-cultural […]

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U.S.A. & India Vacation Planner 2017

India & US Holiday Calendar 2017  (2019 holidays – USA — India) Need for this Calendar   This calendar will be useful for Indians and Americans working on distributed, global teams with multiple offices in India or in the US. As India is a diverse country which celebrates different holidays in different parts of the country, this […]

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Business Coaching for Keralites and Indians

This post outlines some common questions that prospective clients to Authentic Journeys have about what we do, our coaching process and the outcomes.  Jennifer Debriefing a Con Call Role Play, Photo Credit Jennifer Kumar What are some examples successful training outcomes?  I will learn and apply American phone and email etiquette while handling routine as well as […]

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Moving from Small Talk to Business Talk

“After learning and practicing small talk tips from you, my conversations with my US clients are more alive!” This kind of feedback is common among participants of the client interaction training programs. In the interactive small talk session, many often ask,   “How do we move from small talk to business talk?”  While small talk […]

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US Idioms to End a Meeting and Implications (Podcast)

It would be common to hear American clients use idioms to end a meeting. Let’s take a look at some of these idioms, their meanings and their implications to a conversation.   “By the looks of it, we will have to pick up tomorrow where we left off.” An American could surely end a meeting […]

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13 Indian English Words that Have a Different Meaning in American English

Do you work on a global team with team members in the U.S. and India? This post may provide a little context to a few common Indian English words that are used differently in American English. Let’s take a look….   The Lucky 13 List of American & Indian English Words With Translations Pay Hike […]

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What is Diwali? Stories, Legends, Celebrations in Different Parts of India

What is Diwali? Known as the festival of lights, Diwali is celebrated on a nation-wide scale sometime between mid September and mid November, based on the Hindu calendar. In 2019, Diwali falls on November 14. “Diwali” is the easy-to-pronounce form of Deepavali. In Sanskrit “Deepawali” is the marriage of two Sanskrit words- Deepa meaning light […]

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Are you settled yet?

When moving abroad family, friends, new neighbors and perfect strangers will want to know if you’re feeling at home in your new home. One way of doing that- especially the Indian way is by asking, “Are you settled yet?”  I am unsure how to answer this question. For me, feeling settled is about more than […]

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Handle Difficult Customers on Support Calls With Ease

Welcome Irate or Emotional Customer Care Calls With These Tips  Do you provide tech support or solve customer problems over the phone? It’s quite likely at some point you will need to handle difficult customers on support calls. Below are a few tips that can help you provide excellent customer service to callers who are […]

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Forgot to Change the Clock for Fall Back – What Will Happen?

You wake up in a cold sweat on the Monday after the first Sunday of November thinking,  “I forgot to change the clock for daylight saving time? What will happen?” First of all, you can relax… if possible… sleep an extra hour longer. If you start getting ready at the normal time for work or […]

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