Avoid Mistakes in Providing Good Service to US Clients & Customers
In driving transformation for US stakeholders while working in a Global Capability Center, it’s essential avoid mistakes in providing good service when working across cultures. In this blog (and in the accompanying video) we will highlight best practices in working with US Americans, especially when you have never been to the US and lack the […]
How Can I Adjust to Life in the USA Before Moving?
Culture shock may be unavoidable. Homesickness may also be a reality. Getting used to your work or college environment, family life, socializing with new people, getting around and eating new foods will all be a part of this. Some of those things and more you will surely face after getting to the U.S., but some […]
What is Covered in a Culture Training?
Everyday global professionals such as yourself read the Authentic Journeys’ blog wanting to improve confidence with their American colleagues. Although Authentic Journeys has trained over 3500 professionals in a wide range of business verticals, many still wonder what a cross-cultural training is like and what exactly is covered in the session. To continue this series […]
Phrases To End a Meeting (English for Global Professionals)
Ending the call without saying goodbye is a cultural faux pas we all know to avoid especially with US customers or clients. Keeping that in mind, what do we do when we have finished talking about all the business aspects of a call? How can we wrap up the critical elements of the […]
What is it like to travel for work?
Jennifer Kumar, the Managing Director of Authentic Journeys has been traveling for her work since she started her career after graduating from college. In the video below, Jennifer shares her experiences about traveling for work, how she got to India, why she went to India and is now living in India for a second time, […]
Ensure Trust and Confidence with US Clients
Americans appreciate a structured, timely approach to meetings. It is important to have a well-thought out agenda which is followed by the participants. If a person is absent or late, and the agenda has to be shuffled around or changed in order, assure that this is noted in the beginning of the meeting, which I […]
Building Credibility with US Clients as an India-Based Business
Working with Americans is not necessarily the same as working with Canadians. Jennifer (of Authentic Journeys), standing with the Cabot Solutions Management Team (L to R): Venkata, Shamly, Venkatesh, Pradeep. “As I studied in Canada and had relationships with Canadians, I always wanted to work with Canadians. My impression of this market, though, was not […]
Tips to Work Effectively With Americans: Tips from ThinkPalm
Manoj KP, Director and CEO of ThinkPalm Technologies shares the top ten tips to work successfully with American clients and counterparts. 10 Tips to Work Effectively with US Americans Be clear – if you don’t understand, get clarity, summarize and assure you understand. Vet all processes upfront Don’t make assumptions US counterparts expect transparency […]
Achievements in Offshore Outsourcing – The QMiS Story
QMiS Systems, an offshore Mortgage Banking technology supported IT/ITeS company started in Kochi, India in February 2013. Growing from a few key people in 2013 to over 40 today (February 2016), the India heads Brito George and Boby Thomas are looking forward to the future and the growth of their operations. Learn More about […]
Understanding US Cultural Norms: Tips from Suyati
“Sitting in the terminal waiting for my flight to depart from the U.S. back to India, an American lady approached me. After greeting me, she asked me if I was from India. As soon as I said yes, she asked me if I could spare a moment to look at her computer!” The Rise of […]
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September 28, 2025 - About Authentic Journeys
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