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Writing Easy to Read Emails (Video Tutorials)

“Jennifer, when you taught my team how to write easy to read emails, it decreased my management intervention in email communication by 75%! I could then use this time to more effectively manage the project and do other critical tasks. Thank you!”   How can make my emails easier to read? Learning to write effective […]

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How Fall Back Impacts Meetings Between India and the USA

“Fall back” happens on the first Sunday of November. During this time most Americans “gain an hour.” If you work with Americans from India, your meeting times will be moved ahead for one hour. Although your US client will be meeting you at 9am EST before or after the end of daylight saving time, you […]

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Labor Day Small Talk: Dos and Don’ts With US Counterparts

Where as most countries in the world commemorate Labour Day (UK Spelling) on May 1, we, in the US commemorate the day on the first Monday of September (In 2019, the date will be Sept. 2). While this day is not really used to historically commemorate the true meaning of the day anymore, many in […]

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English Phrases for Client Demos and Meetings

Using conversational connectors and phrases for client demos makes them more interesting to your clients and participants (and yourself!). While it’s important to showcase your technical expertise, sticking only to the technical aspects can be dry and boring to your listeners, especially if they aren’t technical (like me!), but, even if they are technical.  Benefits […]

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Idioms for “Hurry and Finish” with Sample Sentences

Getting things done on time or before the deadline is one way to impress Americans. Therefore, you may hear US Americans use a lot of different idioms for “hurry and finish.” Let’s take a look at some of the idioms for “hurry and finish” along with synonyms of the phrase as well as sample sentences […]

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Meeting Planning Over Email with Americans

While it is always easier to plan meetings in live conversations, now more than ever, meetings are getting planned through emails and other written forms of communication (IM, slack channels, etc). Due to this, it is good to know how meeting planning over email tends to happen with US Americans (if you don’t have access […]

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An Example of a Really, Really Bad Cold E-mail

There are no dearth of IT companies in India. I sure many pop up on a daily basis. And, they all want business. So, they hire a few people under the title of Business Developers to start cold emailing or cold calling prospects. Over the last few years, I have provided some tips to such […]

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Negotiate Change Requests Persuasively

,When talking about negotiation on software teams, often we are referring to how to handle ‘change requests.’ Let’s look at a few strategies you could consider using when a client is asking to add a feature to a website or an app which was not in the original project scope. In the video below, Derek […]

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Stop Speaking to Speak Better!

I help tech workers like you prepare for all types of client-facing conversations, meetings and interviews. When I do, I find a common thread in most of those I am coaching. Many, if not all, at some point, answer a question or reply to a statement that was never said [by me].  When this first […]

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What or Who is a New American?

While there are many government and private, non-profit 501(c)3 organizations supporting newcomers to the US, I was hard-pressed to find a proper definition for the term ‘New American’ or ‘New Americans.’ More interestingly, these two terms can bring up wildly different search results on Google. Additionally, articles or videos about ‘New Americans’ like I am […]

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