Convince, Influence & Negotiate with US Americans
Have you found yourself in any of the following situations with US or Native English Speaking Westerners (US, Canada, Australia, UK): Wanting to change meeting times with clients or end the meeting early? Wanting to push back on deadlines or suggested time frames? Wanting to say no politely or negotiate on the tasks or […]
US Business & Expat Success Program
Get Ready to Go Onsite to the USA This training session, also known as the Expat to the US, will provide a context to understanding US Americans and US corporate culture better before international assignments and onsite client to the United States. Regardless if you are an IT professional, a software developer, financial expert, or […]
Betrayed By Your Own Culture – An Rwandan Expat’s Journey Home
Have you ever felt like a fish out of water in your own hometown, in your own culture, and while speaking “your own language?” I know Alphonsine Imaniraguha would be nodding her head in agreement to that question, a question that those who have never left their hometown or country may be shaking their head […]
Potluck Parties in the NRI Culture
Potluck parties are a common feature in the Non-Resident Indian (hereafter, NRI) culture in America. The ‘culture shock’ and learning curve of such parties has even been brought out in NRI novels such as ‘India Was One.’ When many NRIs land in the USA, they want to get together, socialize, and most importantly eat. These […]
Phrases Used in American Restaurants
From the greetings to the conclusion of your visit to ordinary restaurants in the US, you may hear some words or phrases that are new to you. Let’s look at a few of those statements, phrases, idioms and questions. In Fast Food Restaurants “For here or to go?” If you go inside a fast food […]
Ordering at a Fast Food Restaurant in the US
“I did not order inside a fast food restaurant until I was in the US for a few years!” “I did not even attempt to use a drive through for several years after living in the US!” These are a few answers my friends from India had to the questions, “How long did […]
Restaurant Etiquette and Business Dining in the USA
When you visit the USA for business or tourism, you may be invited out to eat with your friends or colleagues. This post will provide a high-level overview to restaurant etiquette and business dining in both casual and formal situations in the USA. What are the meal times? If you are planning to go […]
Eating With Hands in the US With Colleagues – Yes or No?
One of the most common questions Indians especially from Kerala and Tamil Nadu ask me about their business trip to the US is, “Is eating with hands in the US with colleagues acceptable?” Jennifer eats typical Onasadya (onam feast) with her hand. Food may be served like this on special holidays in south Indian offices. While many […]
English Customer Service Phrases
This post lists some phrases, sentences, questions or strategies you can use in various parts of customer service or support calls to make your interactions more conversational rather than transactional. General Communication Tips: Must show empathy Listen (don’t just hear, listen) Smile, SMILE and …. SMILE! – Yes, a listener CAN make out if you […]
How to Give “Negative Feedback” in a Positive Way
Are you struggling with how to give this “negative feedback” in a positive or sensitive way that is empathetic, yet encouraging? While there are many approaches one could take to tackling these kinds of difficult discussions, today I’d like to suggest an approach that works with most people with a bit of forethought. I suggest […]
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