October 27, 2015

US Culture Awareness Training in India

Preparing Offshore to Expat to the USA

Successful Cross Cultural & Expat Preparation Training Program in India

October 27, 2016 marks the two year anniversary of the US Cultural Awareness Training Program (USCAT), a program created by Authentic Journeys in partnership with UST Global and Mentor Global (formerly, GAMA). To date, this program has prepared over 500 UST Associates for their short and long-term business trips onsite to the US. 

UST Global has four locations in India - Kochi (Infopark), Trivandrum (Technopark), Bangalore (Prestige Shantiniketan), and Chennai (ASV Suntech Park). During the launch of the USCAT at each location (Kochi launch groups, photographed, right), center heads and site managers took time from their busy schedules to introduce the program and express it's importance to the business process. This communicates a commitment to cross-cultural understanding company wide. (Note the collage below. The image with the mustard background was taken in Chennai. In this image, I stand with the participants and the center head, standing next to me, to the left.)

US Culture Preparation for Onsite Visits
What does UST Global do?

According to the UST Global Website
UST Global® is a leading provider of end-to-end IT services and solutions for Global 1000 companies. We use a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations.
More about UST Global here. 

Who attends this training? 
Typically associates attending this training have at five to 25 years experience in the IT sector. A majority of participants have been working on virtual, software teams with U.S. counterpart and clients for at least a few years. This trip prepares a majority of the participants for their first expat assignment to the U.S. 

What do participants learn in this training? 
This instructor-led section of the USCAT prepares associates for practical realities of interactions in the American office and society. The current syllabus is listed below.

UST Global USCAT Version 3 (Aug/Sept 2015)
Cross-Cultural Training Syllabus Outline 

Meet, Greet & Get to Know
Learning how to introduce and give handshakes in an American way
  • Introductions
  • Handshakes & Body Language Tips
  • Small Talk Workshop- Avoidable, Acceptable & Cautionary Topics
  • Small Talk Demos- How to handle unknown delicate or taboo topics
  • Small Talk Role Plays- Handling diversity, inclusion, group discussions

Getting There & Getting Around
    Banglore based professionals prepare for business travel to the USA
  • Packing bags & traveling there
  • Visa and Immigration Safety
  • Getting around in the US- Public & private transport
  • Personal Safety
  • Finding a Place to Live- Leases & housing tips
  • Weather, time & season
  • Weather and average temperatures – Clothing needed
  • Time zones & daylight saving time

Basic Expectations – In the Office & Society
  • Time management
  • Dress codes
  • Body language & personal space
  • Different kinds of meetings
  • Meal-time and restaurant etiquette
  • Public Hygiene & Restroom Etiquette
  • Going to an American’s House
Jennifer Kumar addressing the crowd

American Holidays Activity
Participants create conversations between onsite and offshore colleagues about common American Holidays

More photos of USCAT Training & Participants 
Welcome to the US Cross Culture Awareness

Chennai based IT teams prepare for travel to the USA

Kochi Infopark professionals ready to go to the United States!
From Trivrandum to the USA

Kerala professionals attend US culture travel program

From Silicon Valley India to Silicon Valley USA

Jennifer Kumar at the kickoff of the US Culture Awareness Training Program in Kochi

More photos - Trainees and Training Facilities 2014  
2015 Photos of participants and office parks - Technopark, Bangalore (Prestige Shantiniketan)  

Thank you to the staff of UST Global, GAMA and Mentor Global for the continued success of this project. Of course, none of this is possible without the enthusiastic participants. Thank you to everyone! 

This training program, facilitated by Jennifer Kumar (photo, right) is also available for your offshore teams preparing for their onsite assignments and business ventures. Contact us to discuss and plan your team's session today! 

Prepare your expats to travel to the US with our virtual training program

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.