Chronicle of Cross-Cultural Training Programs

Posted On: January 25, 2019

Browse the Chronicle of Cross-Cultural Training Programs and Delegate Impressions 

See more testimonials from attendees, CEOs, HR managers and others on our company LinkedIn profile or the Managing Director, Jennifer Kumar’s Personal LinkedIn Profile for additional details and updated information.

If you like what you see or have questions, contact us for more information.


Cross-Cultural Leadership Coaching Program
Names, projects, photos, logs used with permission.

Client: GSTI
Role: Leadership & Business Development Coaching
Cochin Area, India
Enhanced a Sr. Vice President – Offshore Delivery Services/Senior Business Analyst’s understanding and cultural authenticity when building his company’s presence in a new culture.

Jennifer’s coaching intervention set the groundwork to prepare a strategy to enter into the U.S. business environment which totaled $4.12 Mn a year. To learn more about this leader’s wins, read here.


Client: Wishtree Technologies
Our Role: Virtual Business Consultant & Leadership Coach
July 2018 – Present
Facilitated discussions that provide a strategic roadmap to cross-cultural business relationship building.

Culture Consultant Helped me with Business Trip to the USA
Client: UST (formerly UST Global)
Role: Leadership Coach
Provided a 20-hour coaching program to leaders building and growing their teams across global borders.
Nov 2013 – March 2014
Cochin Area, India


Client: Cascade Revenue Management – An AIMA Group Company
Our Role: Individualized Corporate Coaching (Roll out of L&D Initiative)
May 2015 – July 2018 (3 years 3 months)
Cochin Area, India
Consults with individuals and small groups to identify and improve customer service interaction strategies, workflow, team development, and management approaches. All coaching and training is conducted with language and fluency coaches over the telephone. Works along side management to provide a comprehensive development approach and upskilling program for employees to enhance internal and external communication with global stakeholders and clients.


Client: Contentmentindia
Role: Corporate Communication and US Culture Coaching
May 2012 – April 2016 (4 years)
Bengaluru Area, India
Communication and culture skills training for those on virtual teams.Predeparture US culture training for international assignees and to be expats. Company: Amba, Moody’s Analtyics

Helping Talent to Think and Communicate with Clarity and Poise

See more training feedback here.

Client: Third Wave Business Systems
Role: Leadership and Communication Coach
August 2013 – January 2014 (6 months)
Cochin Area, India
Small group and individualized business leadership coaching provided to team members to build cross-cultural teams.


Third Wave Business Systems
I learned to make small talk with clients


Client: Techolution
Our Role: US Culture Expert & Communication Consultant
June 2015- December 2017
Provided group and 1-1 coaching to high potentials on the dev teams to work more effectively with US Americans.

Enjoying Meals with Teams in Andhra Pradesh



Team Coaching Programs

Codework Solutions
Role: Team Coaching for Sales Teams and Dev Teams
2015- present
Provided ongoing sessions to employees to work more effectively across cultures in virtual and digital environments.


Codework Solutions, Thapasya
Working better with Canadians

Client: Suyati
Role: Sales Localization Coaching
Aided a sales team in creating a compelling strategy for an online and phone marketing campaign. We compared sales tactics between the US and India to create a compelling pitch that would work well with US prospects, but maintaining an Indian flair.

Infopark Training Programs to work with US Citizens


Client: Xcova
Role: Customer Service Coach
November 2013 – June 2015 (1 year 8 months)
Analyzed corporate communication in relation to customer service and phone call process for Legal Conveyancers working with UK and international stakeholders. Provided tailor made culturally-relevant communication, accent neutralization, and mindset training for improved call handling and call resolution.


Testimonials: “Through learning about performance norms and team roles, we could understand ourselves and our team members better.” ~Vijitha, Xcova

Team Xcova
Cross-cultural training for legal professionals in India

Cultural Sensitivity for Expat Assignments

Client: Advenser
Our Role: Expat and Relocation Trainer
Since 2015
Readied professionals in India to travel to, live and work in the USA.


Client: Fragomen (India)
Our Role: Culture and Communication Facilitation
April 2015 – April 2018 (3 years 1 month)
Provided programs in Working with Americans, Preparation for Expat Assignments to the U.S., Email Skills, Team Building and Business Communication Skills.



Client: UST Global
Role: Destination Services Consultant and Pre-Departure Trainer
July 2013 – March 2017 (3 years 9 months)
Created and facilitated the US Culture Awareness Training Program that was delivered to those approved to travel onsite to the U.S. from India. This program was delivered to more than 1,500 IT professionals of various ranks. More about this program here.

Take this quiz to see if you’re ready to go to the US or need to attend our program!

Client: Applexus
Role: Expat Preparation Coach
June 2015 – July 2016
Prepared team members to travel to the US through visa coaching and predeparture travel and cultural training programs.

Technopark Phase II


Working from Offshore Cultural Sensitivity Programs

Client: Advenser
Our Role: Sales Team & Client Facing Coaching
Since 2015
Provided communication and coaching to teams and employees working with onsite prospective clients and current clients outside of India.


Learning about the USA
Upskilling our team to work across cultures


Client: UST Global
Role: Virtual Team and Cross-Culture Business Communication Trainer
Learning & Development Consultant, Stakeholder, Instructional Designer, Facilitator for a minimum of 3 long-term program roll outs benefiting over 2,000 employees
July 2013 – current (7 plus years)
Cochin Area, India
With expertise in onsite and offshore facilitation, Authentic Journeys has so far trained close to 400 people in UST Global. Liaised with the HR and Training Departments as well as Team Leads to carry out training needs analysis (TNA), instructional design, program creation, branding, implementation, session delivery, follow-up, correlation, and feedback analysis for offshore (India-based) and onsite (US-based) teams. Delivered training to staff in India (Kochi, Trivandrum, Bangalore, and Chennai) and in the US (Indians and Americans).


UST Global Kochi
 More Pictures & Information about Our Work with UST Global


Client: Wishtree Technologies
Our Role: Onboarding and Induction Trainer
July 2018 – Present
Provided team building and onboarding for over 80 employees during the pandemic work-from-home period.


Client: Cabot Technology Solutions Inc
Our Role: Building Rapport on Virtual, Co-located Teams
May 2013 – Present
Fast track software developers are selected for targeted, on-going workshops to fine-tune client-facing skills in virtual environments (Skype, email,chat, IM) and over the phone. Candidates learn to how to negotiate the cultural differences and expectations while working with US Americans and Canadians.

Software Development Team



Strategy Planning for Talent Management
Improving Client Interfacing with Our Developers

Client: EY
Role: International Team Builder/Facilitator
November 2013 – January 2017 (3 years 3 months)
Cochin Area, India
Provided classroom and individualized coaching to improve team dynamics and communication across global borders.


US Trainer in Kerala
We improved service delivery after the sessions

Feedback: “I never imagined that by changing my emailing skills I could save time in getting work done. I was often frustrated as my U.S. colleague was not answering my emails or turning in work on time, which delayed my work as well. I often had to escalate these problems to my manager, who would email and call the colleague to sort out the issue. I never realized that changing afew simple approaches to writing email subject lines, using a few American English words and making small talk in emails would be so helpful. Within a month of applying Jennifer’s tips, my manager received about 75% less escalation requests from me, making it possible for him to spend his time on more productive work.” ~Global Team Member at EY, Kochi, India


Business Writing Programs


Client: ThinkPalm Technologies Pvt. Ltd.
Our Role: Working With US Americans on Virtual Teams
October 2013 – Present
Cochin Area, India
Provided cultural business orientation programs to developers working on virtual teams with US Americans.

Working on Virtual, Global Teams
Team building activities

Client: Litmus7 Systems Consulting
Our Role: US Culture Expert & Facilitator
July 2012 – Present
Cochin Area, India
Provide context building to work effectively with Americans onsite or on virtual teams on a consultant basis.

Team building activities
We learned about Team Culture

Client: Armia Systems, Inc
Our Role: Engaging With Americans in Sales and Beyond
June 2018 – June 2018 (1 month)
Cochin Area, India
Enhanced the customer service approach with US Americans through targeted consultation and coaching with the focus on solving pressing cross-cultural misunderstandings and communication challenges.

Armia Smart City, Kochi

Client: Talking Chalks
Our Role: Cross Cultural Business Consultant
Since July 2020
Facilitated online onboarding sessions for virtual tutors to prepare for facilitating learning with US based students. In addition, I provide consulting around course development, program promotion (webinars), and marketing communication.




Client: Tutorwaves Solutions Inc.
Role: US Culture Consultant
March 2013 – March 2014 (1 year 1 month)
Two day onboarding programs for Indian professionals working as tutors to grade school and high school students in the US. Overview of the US education system, small talk with students and parents, culture of education,and teaching philosophy of American teachers. Call handing, sales, and rapport building strategies for engaging American, Indian-American and NRI parents.

US Culture Training for Tutors
Cultures of Education

Client: QMiS Systems
Role: Team Communication and Cultural Sensitivity Programs for Global Teams
February 2016 – present
Cochin Area, India

QMiS team in 2016
Jennifer Kumar, author of this post, with some of the QMiS team in 2016,
Author, Jennifer Kumar, with QMiS team in 2021.

Author, Jennifer Kumar, with QMiS team in 2021.

Our team is more comfortable working across cultures


Chronicle of Cross-Cultural Training Programs – Culture Sensitivity for Working Virtually


Client: 123RPO
Role: Communication & Culture Trainer
Provided training and consulting to aid the team in providing culturally competent and targeted messages to their US stakeholders.

After the training, the participants shared their feedback:
“Engaging with a wide range of recruits is easier now because we understand simple concepts of American mindset and customer service.”

Client Testimonial: “Jennifer worked with us to create customized call scripts and cheat sheets that increased our engagement rate with recruits.” ~123RPO Recruitment Specialist

Training Program in Bangalore
Helping offshore team to communicate with US Americans


Client: Microsoft
Role: Offshore Team Culture Educator
November 2013 – December 2013 (2 months)
Provided Western Business Communication & Culture sessions to over 50 Indian IT professionals based in Hyderabad and Bangalore who were in the process of transitioning to US, UK, Australian and Canadian offshore projects.

Microsoft India Team


Client: Arbitron India
Role: Working With Americans Programs
June 2012 – August 2013 (1 year 3 months)

US Culture Training for Virtual Teams

Chronicle of Cross-Cultural Training Programs

What people liked about the program:
“Through the role play, I could learn what the U.S. people like and dislike, the gestures to be made, and how to start a conversation, how to greet people, how to start a voice mail, and finally how to talk to a U.S. college through the phone.” ~Maria

“From this 2 ½ day training, I came to know more about you and your character. You just changed my image that I already had about American people and their culture. Thanks a lot! You were just brilliant! Love you sooo…. Much!…..

About the training, I think we had all that we wanted. Through activities like ‘rocket launch’ and ‘role play’ of American cultural situations, we learned how to develop team spirit, more about each other’s qualities, and how to talk and behave in different situations. Games on presentations and summarizing helped me to raise my confidence level. Your encouragement was absolutely fantastic for me! Thank you! Take care! God bless you and your family.” ~Shijina

“We learnt about American values, how to communicate with people across borders, so many things about the U.S., eating manners and so on. We were enlightened learning everything about the U.S.” ~Laxmi


Learning & Development Chronicle: Cross Cultural Training Programs

Learning & Development Chronicle of Cross Cultural Training Programs


Client: Wrench
Role: Accent & Virtual Communication Consultant
Aided teams over a several month period to speak with more confidence and clarity working on global, virtual teams over digital platforms. This was achieved through classroom settings, homework, recording and meeting analysis and role plays.

Wrench Solutions
Accent & Communication Consultant Praise

Client: Allianz
Role: Hosting US Clients in India
May 2015 – May 2015 (1 month)
Thiruvananthapuram Area, India
Prepared teams to interface with US clients on their visit to India.

Technopark Kerala Allianz Team


Client: CCS Technologies Pvt.Ltd
Role: Business & Corporate Communication Specialist
July 2014 – January 2015 (7 months)
Spearheaded an organization wide initiative standardizing corporate communications spanning over 5 months, benefiting 150 employees. Topics included meeting etiquette (in-person and phone), phone skills, business English and email skills. See this cool blog with some activities we did in this particular training program.


“The training has helped me and my team. It was natural. When we can communicate well, we naturally become more confident. I wish you reach out to more professionals and give them the necessary useful tips.” – Mahesh Benoy, Team Lead, HR

Working with CCS Technologies in Kerala


Culture & Language Coach and Consultant – Chronicle of Cross-Cultural Training Programs


Client: Undisclosed (Multinational Bank)
Role: Learning and Development Consultant, US Culture & Language Subject Matter Expert
Years: 2013-2015
Collaborated in an organization wide effort with stakeholders in India, the US and other countries to deconstruct and reengineer 10 US culture training modules that would be delivered to those working in customer service call centers. In addition to participating in a wide range of stakeholder standup meetings, focus groups, and instructional design brainstorming sessions, I also was the official train-the-trainer for all modules created.

Client: GSTI
Role: US English Marketing and Sales Assistance
October 2013 – July 2015 (1 year 10 months)
Cochin Area, India
Consulted, edited and wrote copy for company’s marketing materials that would be circulated to a US American audience.

Client: MariApps Marine Solutions
Role: Documentation Consultant
January 2017 – June 2017 (6 months)
Cochin Area, India
Provided 1:1 and small group coaching to members of cross-sectional teams on best practices in writing Software User Manuals/Guides, website copy and marketing materials. Created Style Guide for writing teams to utilize based on best practices identified in brainstorming sessions.

Client: Global Force
Role: Communication Consultant
Global Force, Inc. founder, Randy Bassin, operates an all-English speaking office in Kochi. His workers had previous training to build confidence in speaking but still found it difficult to understand the American accent and pronounce English words so that Americans understood them. Randy contacted Jennifer to enroll the workers in the “Introduction to American Accent” training. Jennifer taught them to pronounce difficult sounds found in English that do not exist in many Indic languages and how to identify sound combinations in American speaking patterns. The training includes role-plays, self-analysis, coaching and completion certificates.

What participants took away from the sessions:
“I learned how to be more polite while sending e-mail requests. I also learned how to combine words and sounds [in American English].” ~ Shimmi

“It’s not important to enact the same accent, but to understand it, so we can communicate better with the client.” ~Linda

Being direct is not always polite in American English.” ~Tony

“I learned tips on how to talk in English more slowly and clearly so Americans can understand me better.” ~Praveen PS


Let’s add you to our list of success stories and chronicle of cross-cultural training programs!!



Jennifer Kumar is a PCC ICF certified coach since 2017, she has created and facilitated all the programs listed in this chronicle of cross-cultural training programs. She enjoys creating and facilitating hybrid 1:1, team and group coaching programs.  When you are ready to get started, feel free to get in touch with us!

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Our Email Writing course, The Ultimate Guide to Email Writing for Ease and Professionalism, is designed to teach effective Email Communication, covering aspects like structure, tone, grammar, and etiquette. It helps participants write clear and concise emails tailored to different audiences and purposes. The course includes practical exercises and feedback to improve writing skills and build confidence in professional communication through email.

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