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Soft- Skills Training Needs for IT Teams in India

Soft-skills training and development became a hot topic in India since the early 2000s when outsourcing, offshoring, BPOs, and call centers were all the rage. In his paper entitled Soft-skills Training and Cultural Sensitization of Indian BPO workers: A Qualitative Study, Ramesh Subramaniam says that new hires in BPOs and call centers in Bangalore in […]

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Why is Voice Mail Important in the US?

While many Indians find voice mail alien or impersonal, Americans often rely on voice mail as a reliable relationship building tool. Though these two mindsets are in direct opposition to each other, it’s imperative that Indians working for offshore companies understand some of the reasons why Americans may not answer their phone, and why they […]

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How to Close an E-mail

In today’s mobile and Blackberry world, we are tempted to write short one-liners while on the run. In some contexts, these types of communications do not leave a good impression in a professional context. One-liners would not typically have greetings or closings. Receiving an e-mail without a pleasant closing and signature can create a bad […]

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Interviewing with U.S. and U.K. Clients – Tips & Strategies

If you work for a company in which outsourced projects from the U.S. and the U.K. prevail, at some point you may need to sit for an interview with the client offshore to be chosen for project roles.  The PowerPoint in this post is a guide to help you to understand some of the expectations […]

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“Tell Me” – A Common Phrase in India, Avoid with Native Speakers of English

In India, “tell me”, or more appropriately, it’s Indian language equivalent is often heard as a typical phone greeting, sometimes before hello or any other greeting is said!  To many foreigners, and especially Westerners, this may seem odd. However, if we look at Indian languages, the translation of this phrase “tell me” can be said […]

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We Can Now Engage with Americans in More Culturally Appropriate Ways

What strikes me most about Jennifer is her passion and focus. We worked together on a project for my client where she took extra care to understand the need, create a framework that would work in the time we had, and build trust and a comfort level with the group. I found they were relaxed […]

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The 3 C’s of Working with Americans

While it’s impossible to summarize an entire culture in three succinct words, this is what was done recently in Italy to help Italians to understand and work more effectively with their American team members.   The facilitator of the cross-cultural discussion boiled Americans and the American expectations down to the three Cs – Control, Competition […]

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CogniCor – On the Cutting Edge of Artificial Intelligence

In this installment of the Infopark Startup Series, meet Jyothis, the Operation Lead of CogniCor, India.  Jennifer: Jyothis, welcome to Authentic Journeys on behalf of CogniCor.   Jyothis: Thank you, Jennifer!   Jennifer: Recently CogniCor was recognized by a prominent Indian organization. How was CogniCor recognized?   Jyothis:The National Association of Software and Services Companies […]

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Where do I fit in? Looking Beyond Labels.

Who am I? Where do I fit in? How do I fit in? These are life’s eternal questions – especially for human beings on the path of self-discovery and also for those living cross-cultural lifestyles. It’s so easy to put labels on ourselves so we fit in with a group. We like mountain biking – […]

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Collaboration, Communication & Culture – The 3 C’s of Global Teams

If you’re looking for some motivation to encourage you to outsource or nearshore, the book How to Organize Offshore and Nearshore Collaboration: Lessons Learned in Offshoring and Nearshoring will not disappoint!  While the professionals who have collaborated in the book offer on an average 15 – 20 plus years of experience in IT, software and […]

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