Examples of How to Use English to Build Credibility with US Clients

“His American client doesn’t think he takes initiative or ownership, but he does all of his work!”  This is a typical complaint many clients and their managers bring to me to resolve during coaching sessions. Though many behaviors and communication tactics can be used to demonstrate initiative and ownership, I will isolate one commonly seen in […]

Managing Teams in More than One City in India

Are you remotely managing co-located, virtual offshore teams in different parts of India?  Understanding Indian cultural diversity and work culture will help you to manage your teams more effectively.   Considerations for Distributing Teams in Different States in India Different Languages    Though business and education is generally conducted in English, each state in India […]

A Dozen Conversation Connectors in English

Do you ever feel your English is dry? The sentences you say seem disconnected or disjointed? Unable to connect your thoughts with phrases that continue the the conversation in a fluid way?  12 Phrases to Connect Thoughts While Speaking I’m not joking when I say  …and that goes for (……) as well  like i said…. […]

Speak Expressive English That Keeps Everyone Interested

“When I can’t see their expressions, I do not know how to respond.”   This is typically said to me when I ask my clients who work on virtual teams, “What is the most difficult thing you face when speaking with your American colleagues over the phone?”   Many of my India -based clients speak […]

US Coins: Penny, Nickel, Dime, Quarter

What are the common coins in the USA?  A dime, which is ten cents is a smaller coin than a nickel (5 cents) and a penny (1 cent). A quarter is 25 cents when we talk about money, but 15 minutes when we use the term ‘quarter’ as an idiom to tell time (“It’s a […]

Lean on Popular Culture Insight – Tips on Broaching Delicate Topics

The sixth tip in a series of tips on How to Broach Delicate Topics is to:   Lean on Popular Culture for Guidance and Insight  Through the use of multimedia like television news, advertisements, sitcoms, movies, music, and radio shows, facilitators of cross-cultural training programs can highlight various elements of cultural understanding without the use of lectures. Three […]

How to Push Back with Americans

You desperately want to say no, but know that being too direct, even with Americans is not the right approach.   Many times you have been at a loss for what to say when the client or onsite US counterpart is asking for something you know is hard to do. While at times you know […]


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