British vs. American English: Word Lists, Grammar Tips, Accent and More

Let’s look at some salient and obvious differences between British vs. American English. This post will provide an overview of some of the key differences of British (United Kingdom – UK) English and American English. This post will give you guidelines in how to use these two languages, especially in interacting with American clients. These […]

What NOT to Say on Sales Calls

“What words or phrases should we avoid on sales calls with Americans?” “What should we say instead?” These are common questions professionals in India ask me that are working with Americans. In this post, I will share some dos and don’ts when it comes to what to avoid saying and what to say instead.   […]

KPO vs. BPO: How They Are Different

Outsourcing of business operations is quite common in today’s world. There are very few (if any) large organizations (MNCs- Multi National Corporations) in the world that don’t outsource at least a handful of their operations. Let’s explore the differences between KPO vs BPO.     KPO vs. BPO: Definitions Business Process Outsourcing (BPO) is the […]

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