British vs. American English: Word Lists, Grammar Tips, Accent and More

This post will provide an overview of some of the key differences of British (United Kingdom – UK) English and American English. This post will give you guidelines in how to use these two languages, especially in interacting with American clients. These two Englishes vary in many ways: Spelling Grammar Accent  Word Use Slang While […]

Do I Use Were or We’re?

Some get confused between the words were and we’re. Let’s look at the difference and a simple way to self-correct.  Jennifer Kumar, author, at the Taj Mahal in the year 2000. Read more here. Were – When to Use While “were” is second person singular past, plural past, and past subjunctive of be, I promise […]

What NOT to Say on Sales Calls

“What words or phrases should we avoid saying with Americans?”  “What should we say instead?” These are common questions professionals in India ask me that are working with Americans. In this post, I will share some dos and don’ts when it comes to what to avoid saying and what to say instead. Note, the phrases […]

KPO vs. BPO: How They Are Different

Outsourcing of business operations is quite common in today’s world. There are very few (if any) large organizations (MNCs- Multi National Corporations) in the world that don’t outsource at least a handful of its operations. Here, we’re going to explore the differences between BPO and KPO.  Business Process Outsourcing (BPO) is the term used for […]


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