In-person schedule: An 8 hour course. Up to 8 Participants
Location: Online Meeting Room
Online/Self Paced: 3 hours of content
Facilitator: Jennifer Kumar (learn more about Jennifer)
Contact: firstname.lastname@example.org / +95 39347529 (WhatsApp)
The purpose of this course is to build confidence in writing business emails in English with US colleagues, clients and counterparts. We continuously update this program to your current workplace reality, helping you to build better working relationships with your US counterparts when working from India. After completing this course, your emails will get noticed, read and answered with more ease. In addition, other business writing will become crisper, polished and more professional.
You will learn simple strategies to self-edit your writing, format your writing for various situations and audiences as well as the dos and don’ts (polite and impolite language) of using English to build, maintain and grow your business or career with US Americans.
Note: For companies with a style guide, the style guide can be used to enhance this program.
Sentence writing and grammar may be included in this course.
Session 1: Kickoff Meeting (2 hours)
Sessions 3, 4, 5: Tone & Feeling Business vs. Casual Emails (3 hr. – 3 sessions)
Session 6: Getting to the point, requests, how to decline/say no, pleasantries (1 hour)
Note: The schedule of classes, length and duration can be customized to your group and it’s scheduling needs.
Add these bells and whistles:
Our method is a blend of coaching, advising, and training. This not only offers you a flexible approach, but an approach that is not dependent on traditional training or classroom learning.
As a learner, you will take responsibility for your learning objectives and outcomes based on the highly interactive and individualized approach of our sessions.
Our goal is to make each session have tangible, practical outcomes that you can use on the job today with clients, colleagues and stakeholders. (While the is a typical process for 1 to 1 coaching, we can adapt this to group sessions as appropriate, as well.)
Writing impactful business communication gets people’s attention. When phone calling, meeting face to face or other communication channels close, many may think of writing an email and hoping it’s read and answered. Knowing how to write for maximum impact will assure a higher number of your emails are read and responded to and/or acted upon. In our interactions, we look at:
Contact us at Click to email us.
Career professionals like you who want to improve their e-mail and business writing skills.
You are eligible to attend our tailored sessions if you speak English as a first, second or third language. You must have a working knowledge of English. We do not teach English from the ground up, but help you refine the English skills you already have including how to craft difficult messages (declines, apologies, push backs) in a polite and relationship building way. We also look at how to translate Indian English to American English or American English to Indian English for quick reading and understanding.
You can choose one of two pathways to email coaching:
Pathway 1: Introduction to Business Emailing for individuals or small groups up to 5 followed by 1:1 sessions for those who want to take their skills to the next level.
Pathway 2: Jump right into 1:1 email coaching.
What is 1:1 Email Coaching?
When you attend email coaching, we can either set specific writing goals you want to achieve, aligning them with our program content. Or, if you purchase the online course, you attend all the online content as per your availability (as it is self-paced), then you meet with us to review your writing tasks or how you have applied your learning to your business email writing.
“Now I am able to write emails with American style pleasantries and not come across so terse. After attending this program, I have been able to build better relationships with my US counterparts because of the coaching.” Bangalore Based Financial Analyst
“I’ve learned to get the attention of my US client through catchy subject lines and to-the-point emails.”
“I am now more confident in writing and editing emails. The sessions covered vocabulary, synonyms, importance of active voice, articles, punctuation, editing skills, and how to rewrite sentences and paragraphs. Implementing these skills has improved clarity and response times with our distribution partners, improving relationships. In addition to implementing the email strategies, I am also able to now mentor my employees on the same.”
~ Nishanth, Logistics Manager, Kochi~UST Global Participant, India
“This training helped my team members to write with more clarity and purpose.”
~Bangalore based financial team lead
“I never imagined that by changing my emailing skills I could save time in getting work done. Before taking this program, I used to often get frustrated as my U.S. colleague was not answering my emails. Naturally, my work was delayed. This naturally led to frequent escalations. As I did not have the confidence in my writing to handle these escalations on my own, my manager had to help out. I never realized that making a few simple changes would make such a big difference. Within a month of applying Jennifer’s tips, my manager received about 75% less escalation requests from me, making it possible for him to spend his time on more productive work. Additionally, I am now confident in handling many challenging situations with my colleagues via email helping us improve our workflow. I take more initiative and get more work completed on time now!”
Contact us to start your program today.
Original Post 12/18, Updated 4/2020, 3/2021, 3/2022
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