“I’ll Think About It” – A Typical American English Phrase

A common phrase used by Americans in meetings and group discussion, “I’ll think about it,” can be used in the following situations:  an answer to a question which is not time-sensitive  as a catch-all answer during a brainstorming session  planning and forecasting sessions  “I’ll think about it” often means, “This is a good suggestion, I’m […]

Convince, Influence & Negotiate with US Americans

Have you found yourself in any of the following situations with US or Native English Speaking Westerners (US, Canada, Australia, UK):   Wanting to change meeting times with clients or end the meeting early?  Wanting to push back on deadlines or suggested time frames?  Wanting to say no politely or negotiate on the tasks or […]

How to Give “Negative Feedback” in a Positive Way

Are you struggling with how to give this “negative feedback” in a positive or sensitive way that is empathetic, yet encouraging? While there are many approaches one could take to tackling these kinds of difficult discussions, today I’d like to suggest an approach that works with most people with a bit of forethought. I suggest […]

Different Ways to Say No – Video Tutorials

The videos in this post will showcase a wide variety of approaches to saying no, pushing back or declining requests in a polite way with Americans and while using English with native speakers.  A 4 Step Process to Saying No    5 Ways to Deliver Bad News Sometimes we have to tell clients, customers or […]

How Can I Say “No” Diplomatically?

Saying “no” in most cultures is an art. There are surely times when your boss or US client has asked for (or demanded!) something that was not possible to do. Let’s discuss a few tactful ways to approach the no, save face, and maintain an amicable relationship.   Here are two ways to say no […]

An Easy Way to Say NO to US Clients

Negotiating deadlines, how to say no politely to not totally end communication with US counterparts is an art. This is one of the hot topics that arises in all management seminars I facilitate. As many Indians are uncomfortable with a flat out NO, we work on ways to say yes, no and partial agreements that […]

Conversation Tips in Negotiations

Were you recently taken by surprise in what was considered a routine standup meeting to be asked to change the course of what you were working on?  Were you asked to do something that you felt was not so easy to do, not good for the long term outcome of the product or something you […]

Create More Positive Messages: No BUTs About It!

The most recent demo to the client went well, but we were not able to convince the US client why the additional feature was not required. This message most likely doesn’t sound so positive to a US American ear. How can we create a more positive message? While this opening statement could be a more […]

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