Respond to Holiday Wishes by Email
When working between cultures, sometimes we don’t always know how to respond to holiday wishes by email. Onsite colleagues, clients or business partners may know about when Indian holidays are happening. Especially for the most important festivals like Onam or Diwali or others depending on the region of India the offshore team sits, the American […]
Avoid saying this when upset with Americans
“Why are you always late to the weekly meeting?” “Why won’t you help Paul?” How would you feel if your manager or boss asked you these questions? Well, firstly, no one would want these questions to be asked to them because they have a tone of irresponsibility. But, in addition to that, answering these questions […]
The Importance of Requests Formed as Questions
Why an Indian Manager’s Requests Were Being Met with a Cold Shoulder Cross-cultural empathy can take different forms. What if you have to manage two teams and both have totally different communication and interactive patterns? I recently read an article about a Mexican managing Dutch colleagues and was reminded of a cross-cultural management seminar I had […]
MIA – Meaning in a Corporate Context
What does MIA mean? How is it used in a corporate environment? MIA is actually a military abbreviation that means Missing In Action. In terms of military conversations, MIA is something no service person would want to happen to them. While this acronym can conjure up intense emotions for service personnel, in a work environment, […]
Business Coaching for Keralites and Indians
This post outlines some common questions that prospective clients to Authentic Journeys have about what we do, our coaching process and the outcomes. Jennifer Debriefing a Con Call Role Play, Photo Credit Jennifer Kumar What are some examples successful training outcomes? I will learn and apply American phone and email etiquette while handling routine as well as […]
Moving from Small Talk to Business Talk
“After learning and practicing small talk tips from you, my conversations with my US clients are more alive!” This kind of feedback is common among participants of the client interaction training programs. In the interactive small talk session, many often ask, “How do we move from small talk to business talk?” While small talk […]
Techie Words Explained in English Anyone Can Understand
Are you a developer who gets stuck when trying to talk about technical concepts with non-technical clients? Maybe you have relied on others to take over these conversations? We are here to help! This posts starts the exploration of techie words explained in English. (There is a more exhaustive list of more advanced words dev […]
Lost a Word? Synonyms to the Rescue!
Many people ask, “How do I improve my vocabulary?” Naturally, we want express our thoughts in multiple ways to add clarity and crispness. Sometimes, the first word or sentence that comes to our minds does not convey the meaning that we want to convey or is not understood by the person we are talking […]
Meaning of “Sounds Good”
What does “sounds good” mean? This is an idiom or a phrase. It cannot be taken literally. This is a typical phrase used in everyday conversations in the US (even casually, among friends and family). People use this phrase in response to something they agree with and that leaves them with a good feeling. […]
Listen to Native English Speakers With Ease
Exposure is key when improving listening comprehension in any language, including when you listen to native English speakers. For many I train, who live in India and work with foreign native English speaking clients, immersion with the local, native speakers in the US, UK, or Canada is simply not realistic. Below are a few tips […]
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