Write Easy to Read Emails (Video Tutorials)
“Jennifer, when you taught my team how to write easy to read emails, it decreased my management intervention in email communication by 75%! I could then use this time to more effectively manage the project and do other critical tasks. Thank you!” How can make my emails easier to read? Learning to write effective […]
Examples of How to Use English to Build Credibility with US Clients
“His American client doesn’t think he takes initiative or ownership, but he does all of his work!” This is a typical complaint many clients and their managers bring to me to resolve during coaching sessions. Though many behaviors and communication tactics can be used to demonstrate initiative and ownership, I will isolate one commonly seen […]
A Dozen Conversation Connectors in English
Do you ever feel your English is dry? The sentences you say seem disconnected or disjointed? Unable to connect your thoughts with phrases that continue the the conversation in a fluid way? 12 Phrases to Connect Thoughts While Speaking I’m not joking when I say …and that goes for (……) as well like i said…. […]
Speak Expressive English
“When I can’t see their expressions, I do not know how to respond.” This is typically said to me when I ask my clients who work on virtual teams, “What is the most difficult thing you face when speaking with your American colleagues over the phone?” Many of my India -based clients […]
How to Use English so US Clients Understand with Ease
Do you ever feel that your English is not understood in the way you intend by your US counterparts and clients? Everyday in the status update call or stand up meeting, you share what you have been working on for the day, your blockers and what you will do tomorrow, yet, either your manager repeats […]
Do NOT Say or Write This to US Clients
Of all the questions I ever get asked, this is probably the most common: What should I never say to US clients? While there are surely things NOT to say… …. there is never a one size fits all solution or list for all groups (depending on role and part of India, the English is […]
How to Be Polite In English
“In America people want you to be direct and to the point.” This is one of the cultural concepts many people learn about America (and maybe much of the West) when learning about different cultures. Does this really apply in the U.S.? Yes, but…. Not all the time. In some cases, especially if we need […]
Synonyms for ‘Horrible’ – Simple Ways to Expand English Vocabulary
That was such a horrible thing to say! “Horrible” could be a good word to use here, but what are some other synonyms for “horrible?” Do you want to expand your vocabulary? Try using synonyms to bring richness and variety into your spoken English. Here are some useful tips to help you use synonyms: Write […]
Analyzing Group Discussions
Below are several video examples of group discussions. Although, I have plenty of opinions about these examples, I prefer to hear your feedback about these examples. Take a look at the list of critical thinking questions, then watch any video from this post. While watching the video note down answers to the questions. These questions […]
Tips for Putting Customers on Hold
When working in processes that require calling clients or colleagues, there will invariably be a time when he or she will have to be put on hold. How can we put someone on hold in a professional way? This post will explore some tips to polish call handling skills through discussion and video examples. […]
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