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Managing Client Expectations: Coaching Program

Schedule: Managing Client Expectations is a 17-week course. Up to 8 Participants meet every alternate week (1.5 hours) for 6-9 sessions. Location: Online Meeting Room Facilitator: Jennifer Kumar Contact: info@authenticjourneys.info / +95 39347529 (WhatsApp)   Goal of the Course This course, Managing Client Expectations, brings your development team’s leadership and consulting skills to the forefront. […]

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Offshore and Onsite Holiday Calendar 2023

For those who work on offshore and onsite teams between the US and India, I have compiled this list of holidays, observances, and special days between the US and India. While not all of these are leave days (or paid vacation days off), some may be floating holidays depending on your colleague’s religious and cultural affiliation. […]

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Get Ready for the Demo

Wow US Clients During Demos & Sales Presentations Do you sell to or work with US clients from India?  Are you wondering why they are not connecting with you the way you anticipate?  Do you know you have a good product or service, but feel the US prospect doesn’t get the message the way you present it […]

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Convince US Clients With Ease

How can we convince our US clients about project deliverables and change requests? This is a very common question asked by many teams we have coached in India.   If Americans love to save two things, those are time and money. To negotiate and to convince an American is to appeal to their love of saving […]

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Pronounce the American R – Tips & Videos

Learning to pronounce the American R sound is difficult for many English as second language speakers, especially from India. Today I met an enthusiastic lady who is saying it absolutely right! Interestingly, as her and I were comparing American English and Malayalam sound patterns, we realized there were some similarities between the Malayalam ഴ sound (zh) and […]

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Cabot Conversations: MyStrong Circle Case Study

Recently, I (Jennifer Kumar), was approached by my long time client, Cabot Solutions in Kochi, India to initiate interviews with their clients through podcasts. I was thrilled to be ‘the chosen one.’ We held our first podcast/video interview recently, which has been posted to YouTube. I’d like to share that below as well as the […]

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2022: US & India Holidays

Need for this Calendar   This calendar will be useful for Indians and Americans working on distributed, global teams with multiple offices in India or in the US. As India is a diverse country which celebrates different holidays in different parts of the country, this calendar mainly focuses on: India-wide Government Holidays Kerala Holidays Select South Indian […]

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Ask About Office Timings – Small Talk India & USA

“What are your office timings?” This is a common question in Indian English. While this question is acceptable in the U.S., also, in American English, we would say it differently, hence there are differences in asking about office timings between India and the USA. The phrase “office timings” is not commonly used in American English. […]

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Achievements in Offshore Outsourcing – The QMiS Story

QMiS Systems, an offshore Mortgage Banking technology supported IT/ITeS company started in Kochi, India in February 2013. Growing from a few key people in 2013 to over 40 today (February 2016), the India heads Brito George and Boby Thomas are looking forward to the future and the growth of their operations.    Learn More about […]

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Adopting US Names on Offshore Teams

As a part of their client engagement contract, some offshore processes require their employees to “adopt a US-centric name.” While many may have experienced this with call centers, Authentic Journeys has also worked with Agile software teams who use “American names.” Whereas the call center customer experience is very short term (maybe only 5 minutes […]

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