Aspire Troubleshooting
Posted On: January 11, 2021Which solution are you looking for?
How to Access Your Course Material – Short Tutorial – Long Tutorial
Notes:
- A few videos may render fuzzy from time to time. Not sure why this is happening as they were clear on my computer. Once I uploaded them, YouTube seems to have messed them up! (Only the image will be fuzzy, the audio should be clear.)
- Feedback or questions can be left in the comment section at the bottom of this page, or by contacting me here.
General Tips on Reporting Technical Problems
To help me help you solve the problem quicker, kindly send me:
- a screenshot of your problem/error message
- the URL of the page you are facing a problem
- the title of the page
- Course Title
- or any combination of those items
Log in not working:
If you try to log in with the credentials, and it’s not working, submit a password reminder. You can do this via a link under the login. It will send you an email to reset your password. For those who have had this issue, they have found this to be the solution.
Ensure you are copy pasting only the characters you need for the login name or password (remember spaces count) If your password doesn’t work, submit password change under the login box
Can’t Access Forum
Ensure you are already logged in. If you are logged in, the link in the email will take you directly to the forum post.
If you aren’t logged in, the link will take you to the login page, then after log in, you will be directed to the dashboard, from which ace you can click on the forum post under the forum section
Short Tutorial on a Quick Way to Access Course Content
Login on Chrome using your entire email ID and password. On the Dashboard under the course module in the bottom middle, click on your course. That will take you directly to the course landing page. Scroll down to see all the content in the order you should attend it. If that doesn’t work, click on Course PPT/Material to the right to access the material here. It may or may not be in the correct order on this page.
Access Course Content- Long Tutorial
This tutorial will show you the various ways you can access your course content as well as all of the other content in the platform.
Unable to Access Course Content from Landing Page
Tutorial for the Edge Browser
Tutorial for Chrome/Safari
There are two ways to access your course certificate:
Log into Aspire, on the course landing page, find the name of the course for which the certificate was generated.
On the course landing page, you will see a green button on the bottom right that says “Download Certificate.” This will be available for the life of your account.
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