This program will help both sales teams and client facing development teams to effectively structure their programs for more impactful sales before and client retention during the engagement.
How you will feel better after working with us
How this helps your team and why it’s important
As Manoj KP, CEO of ThinkPalm stated when sharing 10 tips in working with US clients, he stressed the importance of,
“…[the ability] to articulate your accomplishments and positions – not only in the selling process, but also during the engagement.”
This clearly highlights the importance of being able to communicate with poise, confidence and leadership at any point of the engagement- be it a sales presentation or a demo of a software rollout.
I am here and ready to help you achieve new heights with your US clients.
Have you ever?
….Spent too much time preparing only to get a garage of questions from the client that make you feel they did not understand your message.
We are here to help you solve this.
….Wondered why the US client doesn’t get as easily motivated with your message, when your local counterparts are amazed by your charisma and eloquence.
We have helped many others in your situation find a way to wow the US clients.
…Maybe not spent enough time preparing because you “know the technology” and are the “expert” all your team mates come to with doubts, but in front of the US client, there is a disconnect?
We help you to learn how to articulate your expertise to technical and non technical clients alike with convincing power (see this case study for more).
…Believed… “I can never answer all the questions anyone asks. I freeze when I am asked a question, whether I know the answer or not. How can I prepare for a wide variety of questions that I am confident to answer, and even those I may not know how to answer?”
We help you break old thought patterns, forming new ones which help you handle these situations with confidence. We do this through brainstorming and preparing common objections and questions lists WITH ANSWERS that you can use in most situations.
[Keep in mind, we neither give you the questions or answers, you must create the lists, we can help you fine tune your answers. We do not want you to treat these interactions like a viva voice. You should not memorize answers, nor someone else’s words that you don’t own. When you communicate, you will sound like YOU!]
We practice the delivery of these with you to improve your confidence and fluency. While we can’t anticipate every single question or every single way a question is asked, we are confident in helping you to have a good base of questions, answers and approaches that can work with almost any question you are asked.
….Thought to yourself…. “Why don’t they understand me? Am I not speaking clearly? Am I using the wrong word? Or, why do I forget what I want to say in the middle of a sentence? Why does my manager or colleague always repeat what I have to say? Why do others talk in place of me?”
We help you figure out why the US client or prospect doesn’t understand you. Is it your clarity? Is it how you sound (accent)? Is it grammar? Is it how the sentences are structured? Is it the use of some words that are not common in American English? Or, is it some other reason that prevents full clarity? We help you gain conversational fluency and mastery over your topic through mock sessions, peer and facilitator feedback.
….Lost your prospect’s or client’s attention during connection problems or dead air?
We help you keep track of your place in a presentation and fill dead air with small talk or other types of interactions that keep the prospect or client online and engaged in your presentation.
Job Titles of Participants Include
As we tailor the intervention to the individual or small group, duration varies from:
5- 20 hours in 1:1 coaching sessions
The syllabus is tailored for the individual chosen. Typically, in the intake session we speak to the candidate, manager and stakeholders (optional) to assess needs and set learning objectives. Based on these conversations, a road map for our work together is created.
Topics can include (but not limited to):
Let’s start the conversation….
…Thank you for considering working with us!…