Welcome to Authentic Journeys - ഓതെന്റിക് ജെർനീയ്സ് - US-India Cross-Cultural Training

   
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    Welcome to Authentic Journeys - ഓതെന്റിക് ജെർനീയ്സ് - US-India Cross-Cultural Training

September 3, 2020

Wow US Clients During Demos & Sales Presentations

Land, Retain and Expand Your Reach with US Clients

  1. Do you sell to or work with US clients from India? 
  2. Are you wondering why they are not connecting with you the way you anticipate? 
  3. Do you know you have a good product or service, but feel the US prospect doesn't get the message the way you present it in your sales call or webinar? 
  4. Are you on a software or development team and wonder why the US client is often not interacting with the demos and releases the way you anticipate? 
  5. Did you know the US Americans and East Indians approach these presentations in different ways, and that approach and the delivery would need to be tailored to the US way of thinking to be more easily convinced about what you are selling, proposing, or demonstrating? 

This program will help both sales teams and client facing development teams to effectively structure their programs for more impactful sales before and client retention during the engagement.


Influence and convince during demos and sales calls with US Clients


How you will feel better after working with us  



Strategy for Landing Clients in the USA

My Team Managed the Client Demo!
Getting More US Clients


How this helps your team and why it's important 
As Manoj KP, CEO of ThinkPalm stated when sharing 10 tips in working with US clients, he stressed the importance of, 
"...[the ability] to articulate your accomplishments and positions – not only in the selling process, but also during the engagement." 

This clearly highlights the importance of being able to communicate with poise, confidence and leadership at any point of the engagement- be it a sales presentation or a demo of a software rollout.  

I am here and ready to help you achieve new heights with your US clients.

Have you ever?

....Spent too much time preparing only to get a garage of questions from the client that make you feel they did not understand your message.

We are here to help you solve this.

....Wondered why the US client doesn't get as easily motivated with your message, when your local counterparts are amazed by your charisma and eloquence. 

We have helped many others in your situation find a way to wow the US clients.

...Maybe not spent enough time preparing because you "know the technology" and are the "expert" all your team mates come to with doubts, but in front of the US client, there is a disconnect?

We help you to learn how to articulate your expertise to technical and non technical clients alike with convincing power (see this case study for more). 

...Believed... "I can never answer all the questions anyone asks. I freeze when I am asked a question, whether I know the answer or not. How can I prepare for a wide variety of questions that I am confident to answer, and even those I may not know how to answer?" 

We help you break old thought patterns, forming new ones which help you handle these situations with confidence. We do this through brainstorming and preparing common objections and questions lists WITH ANSWERS that you can use in most situations. 

[Keep in mind, we neither give you the questions or answers, you must create the lists, we can help you fine tune your answers. We do not want you to treat these interactions like a viva voice. You should not memorize answers, nor someone else's words that you don't own. When you communicate, you will sound like YOU!] 

We practice the delivery of these with you to improve your confidence and fluency. While we can't anticipate every single question or every single way a question is asked, we are confident in helping you to have a good base of questions, answers and approaches that can work with almost any question you are asked. 

....Thought to yourself.... "Why don't they understand me? Am I not speaking clearly? Am I using the wrong word? Or, why do I forget what I want to say in the middle of a sentence? Why does my manager or colleague always repeat what I have to say? Why do others talk in place of me?" 

We help you figure out why the US client or prospect doesn't understand you. Is it your clarity? Is it how you sound (accent)? Is it grammar? Is it how the sentences are structured? Is it the use of some words that are not common in American English? Or, is it some other reason that prevents full clarity? We help you gain conversational fluency and mastery over your topic through mock sessions, peer and facilitator feedback. 

....Lost your prospect's or client's attention during connection problems or dead air? 
We help you keep track of your place in a presentation and fill dead air with small talk or other types of interactions that keep the prospect or client online and engaged in your presentation.


Ready to Start Working With Us?




...Keep Reading...


Audience Profile

Who attends this training? 
We tailor our approach to help you interact and build relationships more effectively on your global, virtual team with U.S. Americans. 

Though we specialize in working with professionals in India and the U.S., we have also worked with many professionals who require these skills on cross-border, international teams with an added focus of English as Second Language (ESL) fluency skills.


Job Titles of Participants Include

  • Business Analyst, Business Development Manager, Business Development Executive, Business Development Lead
  • CEO
  • Delivery Manager
  • International Sales Manager
  • Junior Software Developer, Senior Software Developer
  • Marketing Executive, Marketing Research Analyst
  • Project Lead
  • Team Lead



Duration
As we tailor the intervention to the individual or small group, duration varies from:
5- 20 hours in 1:1 coaching sessions

a few to 20 sessions
over a period of 3-4 four months
with a one hour follow up after one month after completion

Syllabus Overview
The syllabus is tailored for the individual chosen. Typically, in the intake session we speak to the candidate, manager and stakeholders (optional) to assess needs and set learning objectives. Based on these conversations, a road map for our work together is created. 

Topics can include (but not limited to): 

  • How to structure your presentation for maximum impact
  • How to prepare for any type of session - routine or one-off sessions
  • Learn and practice body language for individual and group presentations.
  • Importance of body language in virtual as well as face-to-face presentations.
  • Voice presentation tips for presentations over the phone or in person.
  • Learn how to create an engaging discussion around your presentation.
  • Tips for clean and non-distracting PPT slides discussed. 
  • Tips on using PPT for virtual or face to face presentations as a single presenter or as part of a group.
  • Prepare for interactive question and answer sessions. 
  • How to handle technology problems.
  • Tips for convincing Americans in presentations.
  • Participants will demo a mock presentation based on current business needs and get feedback

Facilitation Method:
Our method is a blend of coaching, advising, and training. This not only offers you a flexible approach, but an approach that is not dependent on traditional training or classroom learning.

As a learner, you will take responsibility for your learning objectives and outcomes based on the highly interactive and individualized approach of our sessions. 

Our goal is to make each session have tangible, practical outcomes that you can use on the job today with clients, colleagues and stakeholders.



Options/ Customizations

Add these bells and whistles: 
  • Before & After: We can record your presentations before and after learning new techniques to see and hear how it's changed. 
  • Mock Presentations: Bring your presentation to our session. I will be your audience and critic, providing valuable insights to make your presentation more convincing, interactive, and culturally engaging. 
  • Certificates: A digital certificate you can showcase as part of your career portfolio can be issued upon completion. 
  • Small Talk Newsletter: This newsletter, delivered to you about 10 times a year, just before most major U.S. holidays and observances will build context for non U.S. Americans to make connections with their US counterparts. Try it out for free below! 

U.S. Small Talk Newsletter











Related Training Programs:


Let's start the conversation....



...Thank you for considering working with us!...

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.