Building your business with cross-culture business training. Over 3,500 professionals from India and the U.S. have worked with us since 2011.

January 25, 2019

Cross-Cultural Training Programs We've Delivered to Professionals Just Like You!

Resume of Highlighted Authentic Journeys Projects between 2011-2019. 
See our LinkedIn profile for additional details and updated information.  
If you like what you see or have questions, contact us for more information.

See our Visual Resumes from 2011-2019

Client: Undisclosed
Our Role: India Culture Subject Matter Expert
Since May 2018
Provided insight into working effectively with counterparts from India and delivered an in-person program in the US to US Americans working with teammates in India. 

See our program on Working Effectively on Global Teams Between the US and India Cross-Cultural Training.

Client: Wishtree Technologies
Our Role: Virtual Business Consultant
July 2018 - Present
Facilitated discussions that provide a strategic roadmap to cross-cultural business relationship building.

Client: Cabot Technology Solutions Inc
Our Role: Building Rapport on Virtual, Co-located Teams
May 2013 - Present
Fast track software developers are selected for targeted, on-going workshops to fine-tune client-facing skills in virtual environments (Skype, email,chat, IM) and over the phone. Candidates learn to how to negotiate the cultural differences and expectations while working with US Americans and Canadians.

Client: ThinkPalm Technologies Pvt. Ltd.
Our Role: Working With US Americans on Virtual Teams
October 2013 - Present
Cochin Area, India
Provided cultural business orientation programs to developers working on virtual teams with US Americans.

See more about our program on Virtual Team Effectiveness.

Client: Litmus7 Systems Consulting
Our Role: US Culture Expert & Facilitator
July 2012 - Present
Cochin Area, India
Provide context building to work effectively with Americans onsite or on virtual teams on a consultant basis.

Client: Cascade Revenue Management - An AIMA Group Company
Our Role: Individualized Corporate Coaching
May 2015 - July 2018 (3 years 3 months)
Cochin Area, India
Consults with individuals and small groups to identify and improve customer service interaction strategies, workflow, team development, and management approaches. All coaching and training is conducted with language and fluency coaches over the telephone. Works along side management to provide a comprehensive development approach and upskilling program for employees to enhance internal and external communication with global stakeholders and clients .

Client: Armia Systems, Inc
Our Role: Engaging With Americans in Sales and Beyond
June 2018 - June 2018 (1 month)
Cochin Area, India
Enhanced the customer service approach with US Americans through targeted consultation and coaching with the focus on solving pressing cross-cultural misunderstandings and communication challenges.

Client: Fragomen (India)
Our Role: Culture and Communication Facilitation
April 2015 - April 2018 (3 years 1 month)
Provided programs in Working with Americans, Preparation for Expat Assignments to the U.S., Email Skills, Team Building and Business Communication Skills.

Client: MariApps Marine Solutions
Role: Documentation Consultant
January 2017 - June 2017 (6 months)
Cochin Area, India
Provided 1:1 and small group coaching to members of cross-sectional teams on best practices in writing Software User Manuals/Guides, website copy and marketing materials. Created Style Guide for writing teams to utilize based on best practices identified in brainstorming sessions.

Client: UST Global
Role: Virtual Team and Cross-Culture Business Communication Trainer
July 2013 - May 2017 (3 years 11 months)
Cochin Area, India 
With expertise in onsite and offshore facilitation, Authentic Journeys has so far trained close to 400 people in UST Global. Liaised with the HR and Training Departments as well as Team Leads to carry out training needs analysis (TNA), instructional design, program creation, branding, implementation, session delivery, follow-up, correlation, and feedback analysis for offshore (India-based) and onsite (US-based) teams. Delivered training to staff in India (Kochi, Trivandrum, Bangalore, and Chennai) and in the US (Indians and Americans).

Client: UST Global
Role: Destination Services Consultant and Pre-Departure Trainer
July 2013 - March 2017 (3 years 9 months)
Created and facilitated the US Culture Awareness Training Program that was delivered to those approved to travel onsite to the U.S. from India. Thisprogram was delivered to more than 1,500 IT professionals of various ranks.More about this program here:

Client: EY
Role: International Team Builder/Facilitator
November 2013 - January 2017 (3 years 3 months)
Cochin Area, India
Provided classroom and individualized coaching to improve team dynamics and communication across global borders. 

Feedback: "I never imagined that by changing my emailing skills I could save time in getting work done. I was often frustrated as my U.S. colleague was not answering my emails or turning in work on time, which delayed my work as well. I often had to escalate these problems to my manager, who would email and call the colleague to sort out the issue. I never realized that changing afew simple approaches to writing email subject lines, using a few American English words and making small talk in emails would be so helpful. Within a month of applying Jennifer's tips, my manager received about 75% less escalation requests from me, making it possible for him to spend his time on more productive work." ~Global Team Member at EY, Kochi, India

Client: QMiS Systems
Role: Professional, Polished Phone Skills for U.S. Facing Processes
February 2016 - May 2016 (4 months)
Cochin Area, India
This program had the following objectives:
1. Improve Enunciation and Clear Speaking Skills
2. Apply Professional Phone Handling Skills
3. Understand the Mindset of Americans to Provide Culturally-Relevant Customer Service

Client: Contentmentindia
Role: Corporate Communication and US Culture Coaching
May 2012 - April 2016 (4 years)
Bengaluru Area, India
Communication and culture skills training for those on virtual teams.Predeparture US culture training for international assignees and to be expats. Company: Amba, Moody's Analtyics

Client: GSTI
Role: US English Marketing and Sales Assistance
October 2013 - July 2015 (1 year 10 months)
Cochin Area, India
Consulted, edited and wrote copy for company's marketing materials that would be circulated to a US American audience.

Client: Xcova
Role: Customer Service Coach
November 2013 - June 2015 (1 year 8 months)
Analyzed corporate communication in relation to customer service and phone call process for Legal Conveyancers working with UK and international stakeholders. Provided tailor made culturally-relevant communication, accent neutralization, and mindset training for improved call handling and call resolution.

Client: Allianz
Role: Hosting US Clients in India
May 2015 - May 2015 (1 month)
Thiruvananthapuram Area, India
Prepared teams to interface with US clients on their visit to India.

Client: CCS Technologies Pvt.Ltd
Role: Business & Corporate Communication Specialist
July 2014 - January 2015 (7 months)
Spearheaded an organization wide initiative standardizing corporate communications spanning over 5 months, benefiting 150 employees. Topics included meeting etiquette (in-person and phone), phone skills, business English and email skills.

Client: Tutorwaves Solutions Inc.
Role: US Culture Consultant
March 2013 - March 2014 (1 year 1 month)
Two day onboarding programs for Indian professionals working as tutors to grade school and high school students in the US. Overview of the US education system, small talk with students and parents, culture of education,and teaching philosophy of American teachers. Call handing, sales, and rapport building strategies for engaging American,Indian-American and NRI parents.

Client: Third Wave Business Systems
Role: Leadership and Communication on Virtual Teams
August 2013 - January 2014 (6 months)
Cochin Area, India
Small group and individualized business leadership coaching provided to team members to build cross-cultural teams.

Client: Microsoft
Role: Offshore Team Culture Educator
November 2013 - December 2013 (2 months)
Provided Western Business Communication & Culture sessions to over 50Indian IT professionals based in Hyderabad and Bangalore who were in the process of transitioning to US, UK, Australian and Canadian offshore projects.

Client: Arbitron India
Role: Working With Americans Programs
June 2012 - August 2013 (1 year 3 months)

Let's add you to our list of success stories!!

More information: 
About Managing Director and CEO, Jennifer Kumar
Frequently Asked Questions about Authentic Journeys 

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.