May 2017 - Authentic Journeys

British vs. American English: Word Lists, Grammar Tips, Accent and More

Let’s look at some salient and obvious differences between British vs. American English. This post will provide an overview of some of the key differences of British (United Kingdom – UK) English and American English. This post will give you guidelines in how to use these two languages, especially in interacting with American clients. These […]

Do’s and Don’ts for Sales Calls With US Americans

What Words or Phrases Should We Avoid on Sales Calls With Americans — and What Can We Say Instead? Professionals in India often ask me how certain phrases sound to American clients, especially on sales or service calls. Small shifts in tone and wording can make a big difference in how your message is received. […]

KPO vs. BPO: How They Are Different

Outsourcing of business operations is quite common in today’s world. There are very few (if any) large organizations (MNCs- Multi National Corporations) in the world that don’t outsource at least a handful of their operations. Let’s explore the differences between KPO vs BPO. KPO vs. BPO: Definitions Business Process Outsourcing (BPO) is the term used […]