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Jennifer (of Authentic Journeys), standing with the Cabot Solutions Management Team (L to R): Venkata, Shamly, Venkatesh, Pradeep. |
While working with Americans was not his first choice, he has grown to understand and appreciate the market and business culture of Americans. While the American business culture is very different than the Indian business culture, he has found ways to bridge these gaps in Cabot Solutions to provide a top-notch customer experience.
The Importance of Face to Face Interactions
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Jennifer Kumar and an international guest provide cross-cultural management sessions to employees of Cabot Solutions, 2013. |
Assumptions Lead to Unique Challenges
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Jennifer Kumar and an international guest provide cross-cultural team building sessions to employees of Cabot Solutions, 2015. |
Applying American Business Process to Build Relationships
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Some of the awesome Cabotians Jennifer worked with virtually and in person in 2019. |
With all these lessons and adaptations, Venkatesh says that the most enjoyable aspect of working with Americans is their attitude toward taking risks and innovation. Americans are more apt to try new things, be open to new ideas and take risks on them than those in other markets, says Venkatesh. Americans will also be willing to pay a premium for such innovations, which always helps the bottom line!
To get in touch with Venkatesh Thyagarajan and to work with the invigorating team at Cabot Solutions, visit: https://www.cabotsolutions.com/
Author, Jennifer Kumar, Managing Director of Authentic Journeys, based in Salt Lake City, Utah, helps teams like yours to bridge the US – India cultural gap for better returns on investment. Contact us on the website, or via India WhatsApp - +91-95-39347529.
Related Posts:
Engaging Employees and International Clientele: A Conversation with Cabot Solutions
Cabot Solutions Featured in the Authentic Journeys Chronicle 2013, 2014-2015, 2017-2018
Preferring Start Ups in India over the Big 10 IT Service Providers