March 8, 2016

How to Avoid Mistakes in Offshore Outsourcing

The presentation in this post was shared at a conference recently in Kochi, India. The live presentation will be shared soon. In the meantime, scroll through the slides to get an overview of the session points.






Presentation Transcript
How to Avoid Problems in Offshore Outsourcing: Conference Video
Slide1: How to Avoid Mistakes in Offshore Outsourcing Jennifer Kumar March 4, 2016


Companies Interviewed: Companies Interviewed

Top 3 Mistakes & Remedies:
Working in a Vacuum
Different Approaches to Time & Planning
Not Understanding Client-Service Provider Balance

Working in a Vacuum: Working in a Vacuum
Indian solutions do not apply to American problems
Lack of business, economic, or cultural context of solutions
Team in India does not understand pressures from client/end users

Indian Solutions: Indian Solutions

Cultural Context: Cultural Context Calendar Template: Dosctoc.com

Cultural Context: Cultural Context Calendar Template: Dosctoc.com

Cultural Context: Cultural Context From LinkedIn

Working in a Vacuum: Working in a Vacuum
Indian solutions do not apply to American problems
Lack of business, economic, or cultural context of solutions
Team in India does not understand pressures from client/end users

Slide 10: Working in a Vacuum - Solutions

Slide 11: Working in a Vacuum - Solutions Don’t Assume

Slide 12: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert

Slide 13: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert

Slide 14: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture

Slide 15: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite

Slide 16: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite Open an Office in the US

Top 3 Mistakes & Remedies:
Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance

Different Approaches to Time & Planning: Different Approaches to Time & Planning Order & predictability Set expectations at the beginning of service agreement – get buy in and stick to it. Avoid long periods of silence, or only talking during milestone or delivery times

Top 3 Mistakes & Remedies:
Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance

Client-Service Provider Balance: Client-Service Provider Balance

Slide 21: Brining a new balance to the Client-Service Provider Relationship

Slide 22: Brining a new balance to the Client-Service Provider Relationship Get more Information up front

Slide 23: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings

Slide 24: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement

Slide 25: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check)

Slide 26: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check) Prepare Questions Wisely

Thank you!: Thank you!

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Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.