March 8, 2016

How to Avoid Mistakes in Offshore Outsourcing

The presentation in this post was shared at a conference recently in Kochi, India. The live presentation will be shared soon. In the meantime, scroll through the slides to get an overview of the session points.



Presentation Transcript
Slide1: How to Avoid Mistakes in Offshore Outsourcing Jennifer Kumar March 4, 2016

Companies Interviewed: Companies Interviewed

Top 3 Mistakes & Remedies:
Working in a Vacuum
Different Approaches to Time & Planning
Not Understanding Client-Service Provider Balance

Working in a Vacuum: Working in a Vacuum
Indian solutions do not apply to American problems
Lack of business, economic, or cultural context of solutions
Team in India does not understand pressures from client/end users

Indian Solutions: Indian Solutions

Cultural Context: Cultural Context Calendar Template: Dosctoc.com

Cultural Context: Cultural Context Calendar Template: Dosctoc.com

Cultural Context: Cultural Context From LinkedIn

Working in a Vacuum: Working in a Vacuum
Indian solutions do not apply to American problems
Lack of business, economic, or cultural context of solutions
Team in India does not understand pressures from client/end users

Slide 10: Working in a Vacuum - Solutions

Slide 11: Working in a Vacuum - Solutions Don’t Assume

Slide 12: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert

Slide 13: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert

Slide 14: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture

Slide 15: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite

Slide 16: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite Open an Office in the US

Top 3 Mistakes & Remedies:
Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance

Different Approaches to Time & Planning: Different Approaches to Time & Planning Order & predictability Set expectations at the beginning of service agreement – get buy in and stick to it. Avoid long periods of silence, or only talking during milestone or delivery times

Top 3 Mistakes & Remedies:
Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance

Client-Service Provider Balance: Client-Service Provider Balance

Slide 21: Brining a new balance to the Client-Service Provider Relationship

Slide 22: Brining a new balance to the Client-Service Provider Relationship Get more Information up front

Slide 23: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings

Slide 24: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement

Slide 25: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check)

Slide 26: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check) Prepare Questions Wisely

Thank you!: Thank you!

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