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February 9, 2016

Engaging Global Clients in Conveyancing

Team Xcova
Xcova was featured in the Building Global Teams: 2014-2015 Authentic Journeys Chronicle of Projects and People. 
While every company that Authentic Journeys works with has a Unique Selling Point (USP), Xcova’s USP is exceptionally intriguing. Couple that with the specialized educational and technical skill of the team members in their work, working with Xcova since 2013, has been particularly invigorating, leaving me waiting for more opportunities to meet them again!

So, after this introduction, you must be wondering what does Xcova do? Xcova is a UK based business-to-business (B2B) conveyancing provider, built on many years of referral of cases from estate agents, mortgage brokers, property investors, and developers. 
When some hear the word conveyancing, they may be surprised to know that Authentic Journeys works with professionals in this domain as it veers so far from the typical IT clientele and theme of most of the Authentic Journeys blogs. While that is true because in law, conveyancing is the transfer of legal title of property from one person to another, or the granting of an encumbrance such as a mortgage or a lien, keep in mind that the aim of Authentic Journeys is to bridge the culture gap in international business interactions. And, with this aim, team members of Xcova have said:  
“The tips provided by Jennifer and Sarah during the training session has helped us a lot while communicating with UK clients. The training improved the team's confidence while interacting with people from the United Kingdom.“
Working with Xcova
This set of solutions, which focused on customer facing relationship building sessions was a tag-team effort with Belgium native, Sarah Roost. Participants related back to the trainers that applications of techniques resulted in quicker call handing, improved call resolution (in ordinary and, also, challenging situations), and in overall clearer
The second set of solutions carried out in 2015 focused on team building. This solution, created and delivered by Sarah Roost, also received rave reviews.

“We had a great opportunity to attend a wonderful and thoughtful workshop on Team Culture and International Team Work. The workshop covered topics such as Team Culture, Group Cohesion, Team Roles, and Effective Team. We take this opportunity to thank Ms. Sarah and Mrs. Jennifer for their effort to come over here and share their valuable knowledge with us. The workshop was fruitful. While all of us had to participate in the group activities, each one of us received individual attention. This helped us to develop our confidence. As we are working as a team, team culture and team work are essential knowledge. In short, the workshop was useful to us in all ways.” –Reshma

“We had a great opportunity to attend the workshop of Ms. Sarah and Mrs. Jennifer. It was quite useful and interactive. We participated in a lot of group activities and exercises which helped us to understand the true meaning of Team Culture. In the first session, we learnt to introduce ourselves followed by communication exercise. There were several power point presentations regarding team culture and team roles. We also went through a few performance norms and role expectations. The session was really helpful in order to understand ourselves and our team. Every member of our team actively participated in it. We look forward to such sessions in the future as well.” -Vijitha

Get in touch with Xcova to learn more about their B2B conveyancing solutions.

Contact Authentic Journeys for your global team building and client engagement solutions.

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.