Building your business with cross-culture business training. Over 3,500 professionals from India and the U.S. have worked with us since 2011.

December 31, 2015

Building Global Teams: Authentic Journeys' Case Studies

Video of Project Portfolio with Commentary (No, I do not read off the slides!)
  Jennifer Kumar, principle facilitator and Managing Director of Authentic Journeys has trained over 2,000 international professionals in 2014 - 2105. See past year's chronicles 2013 and 2012 or get in touch with us today to set up your cross-cultural program for your distributed, cross-border team today!   

Presentation Transcript
Authentic Journeys Client List
Slide 1: Authentic Journeys 2014 - 2015 Chronicled     Slide 2: Business Registration   
After six months and many trips to the accountant, lawyers to review and notarize documents, and local municipalities to confirm a myriad of details, the business registration process ended with a trip to the police station.    The first page(s) of official documents in Kerala are printed on ‘stamp paper’ of different denominations.  The official business name in India is Authentic Journeys Consultancy Pvt. Ltd.   

Slide 3:College to Corporate   

Jennifer is a miracle maker! At first, I doubted how the crowd would welcome her. We had technical difficulties and the crowd seemed sleepy after lunch. Due to an emergency, I missed her session. When I came back, I saw a room full of active and cheerful people indulged in different activities guided by her.    “I saw the crowd taking selfies and asking for her contact details. It was a boost for our student branch’s reputation.”  

Slide 4: College to Corporate  “In Taiwan, we don’t approach strangers to ask for help or guidance. Jennifer’s sessions gave me tips on networking with Americans in person and online.” ~Accounting Major, SUNY Buffalo    

“Americans talk with a different tone and pace than we do in Colombia.  I learned tips to use my words and voice with confidence with Americans.” ~English Major, SUNY Brockport  From the stars: 
Slide 5: Work Local, Think Global    Keynote speaker panel included Jennifer Kumar and Sarah Roost from Authentic Journeys. A video replay of their speech is available on this slide.    Trouble viewing the video? Click here   Keynote, DevCon 2015, Infopark   

Slide 6: Media Mentions  
  1. Malayala Manorama (Malayalm & English versions) 
  2. Cannot Drive Cars 
    Synopsis: Foreign expat experiences working and living in Kerala. 
  3. Kerala IT News: DevCon 2015 Press Release at Infopark  
  4. Deccan Chronicle: Malayali by Choice
    Synopsis: An American, German and Parisian share experiences as expats living in Kerala, India. 
  5. All Ears English Podcast – Small Talk
    Listen to Jennifer Kumar as a guest on All Ears English with Lindsay McMahon talking about the cross-cultural differences of small talk. 
  6. Business Manorama: Write up on Authentic Journeys
    Synopsis: If you show behavior flaws, then it’s all for nothing  All Malayalam articles have English translations. 
Slide 7: Featured Team Members   Chris Sufi has been instrumental in delivering high quality:
  • Website copy for Indian companies working with Americans
  • Language training exercise materials
  • Edits for the Authentic Journeys blog and related materials
Yolanda Owens (via Career Sensei) provides expertise on:
  • US recruitment best practices
  • US cultural-specific interview and resume building
  • Career guidance for International Students in the U.S.A.
Preethi Paul tailors: 
  • Targeted U.S.A. website and marketing copy
  • Attractive and user friendly graphic design templates for brochures and websites
Meet our Panel of Experts     

Slide 8: Building Effective Teams 
Created by Sarah Roost, Intern with Authentic Journeys from Vives Belgium, the Building Effective Team training was delivered to Cabot Solutions, CCS Technologies, Fragomen India, Litmus7, and Xcova.    “Through learning about performance norms and team roles, we could understand ourselves and our team members better.” ~Vijitha, Xcova   

Slide 9: Offshore Recruitment     
Client Testimonial: “Engaging with a wide range of recruits is easier now because we understand simple concepts of American mindset and customer service.”    Company Summary: 123RPO provides 'On- Demand' recruitment for contract or permanent technology or engineering positions across North America.   

Client Testimonial: “Jennifer worked with us to create customized call scripts and cheat sheets that increased our engagement rate with recruits.” ~123RPO Recruitment Specialist   
Slide 10: IT Solutions     
CCS Technologies delivers Application Development, ERP, Portal, and Mobility solutions to American, Middle Eastern, European, and Asian clients.   “The training has helped me and my team. It was natural. When we can communicate well, we naturally become more confident. I wish you reach out to more professionals and give them the necessary useful tips.” – Mahesh Benoy, Team Lead, HR   

The training program was very constructive and reforming. It helped me in developing my personality as a whole. Thanks Authentic Journeys.   

Slide 11: Internet Management Solutions      
Client Testimonial: “From the sessions, I have learned the importance of time management and how to structure an email. I can participate in better conversations with clients due to improved listening capability and speech clarity.” ~Amaranth   

Company Summary: Codework-Solutions develops innovative software that helps companies manage employees’ access to the Internet. The solutions include BrowseControl for internet filtering / restriction and  BrowseReporter for monitoring / reporting. 

Client Testimonial: “The cross-cultural interaction training program gave me a lot of confidence to communicate effectively with the Canadian Head Office.” ~Rajesh   

Slide 12: eCommerce Solutions     
Participant’s feedback: “Jennifer’s trainings helped us gain a better perspective on the nuances involved in interacting with cross-cultural teams. It helped in improving the team’s overall conflict management efficiency.”   

About Litmus7: The heart-core retail enablers who don’t believe in performing business the conventional hard-core way. The company is inspired by a dream to give the retail industry a new experience while transforming them from ‘now’ to ‘next’.  Litmus7 specializes in stabilizing, scaling, and transforming omni-channel eCommerce systems.  

Participant’s feedback: “Jennifer worked with us to train our people in key areas like conflict management and team culture.” – Dhanya Unnitiriparambil   

Slide 13: Custom Software Development     
Suyati develops software in a cost-effective way for small and medium companies by leveraging the best technical and managerial talent from India. 

Participant’s Feedback: “By learning how people on the other end would feel if we pushed them into a dark zone while the technical team here mulls over possible solutions, we can handle dead air more effectively.” ~Evita Eldhose 

“With tactical mock demonstrations that helped us to put words into actions, Jennifer’s sessions will stay fresh in our minds for a long time.”   

Participant Feedback: With tactical mock demonstrations that helped us to put words into actions, Jennifer’s sessions will stay fresh in our minds for a long time. We learned to ‘practice what is preached’. With detailed description, we learned to convey messages effectively, be it over a phone call or about knowing how people on the other end would feel if you pushed them into a dark zone while the technical team here mulls over possible solutions. Given a chance, I will not miss out on another opportunity to attend her sessions!!   
Slide 14: Educational Services    
Tutorwaves is an online tutoring platform for students in grades from 1 to 12 from the U.S.A, Canada, the U.K, and Australia.   

“Jennifer gave an effective training on voice modulation and its impact while interacting with US customers.”  “We gained a better understanding of the US culture and the educational system.” ~Anju Kuruvilla, Manager Marketing & Customer Relations   

Full quotes: Participant Feedback: Our team at Tutorwaves was able to get a better understanding of the US culture and the educational system. Jennifer also gave an effective training on voice modulation and its impact while interacting with US customers." - Anju Kuruvilla, Manager Marketing & Customer Relations.   

About Tutorwaves: Tutorwaves is an online tutoring platform built around strong values by a group of elite academics and educationists. They provide quality learning-teaching experience at an affordable price in a technology-enabled environment to students from grades 1 to 12 from the U.S.A, Canada, the U.K, and Australia.   

Slide 15: Conveyancing Services    
Participant Feedback: “We had a great opportunity to attend a wonderful and thoughtful workshop on Team Culture and International Team Work. The workshop covered topics such as Team Culture, Group Cohesion, Team Roles, and Effective Team. We take this opportunity to thank Ms. Sarah and Mrs. Jennifer for their effort to come over here and share their valuable knowledge with us. The workshop was fruitful. While all of us had to participate in the group activities, each one of us received individual attention. This helped us to develop our confidence. As we are working as a team, team culture and team work are essential knowledge. In short, the workshop was useful to us in all ways.” –Reshma  

Company Summary: Xcova is a business-to-business conveyancing provider, built on many years of referral of cases from estate agents, mortgage brokers, property investors, and developers.   Xcova is a UK based company. The tips provided by Jennifer and Sarah during the training session has helped us a lot while communicating with UK clients. The training improved the team's confidence while interacting with UK people.    

Participant Feedback: “We had a great opportunity to attend the workshop of Ms. Sarah and Mrs. Jennifer. It was quite useful and interactive. We participated in a lot of group activities and exercises which helped us to understand the true meaning of Team Culture. In the first session, we learnt to introduce ourselves followed by communication exercise. There were several power point presentations regarding team culture and team roles. We also went through a few performance norms and role expectations. The session was really helpful in order to understand ourselves and our team. Every member of our team actively participated in it. We look forward to such sessions in the future as well.” -Vijitha    

Slide 16: U.S.A. Culture Awareness Training    
Practical tips to help to-be expats and international assignees live and set up their life in the USA.    Started in 2014, continuing into 2016 and beyond, this program is conducted in partnership with UST Global and Mentor Global.  Over 500 participants are ready to go to the USA!   

Slide 17: Website Facelift!   
Featuring a sleek navigation style, guests can find information faster. The new sections include New Programs, Enhanced Media, and an updated Team and Experts   We thank the team at Top Bracket Company!   Thanks for helping the blog hit the 1 million mark in July 2015! 
Cross-Cultural Training in Global Business
Slide 18: Life is a Celebration      Holidays like Onam and Christmas are celebrated with passion, fervor, and fun.  Games and competitions are conducted to add enthusiasm.    What is Onam?     Christmas celebrations at work in India  NRITBI Onam 2014 (above)     GeoInfopark Onam 2015 (Below)   

Slide 19: Select Client List     These companies understand the importance of cross-cultural training and invest in it. 
  1. 123RPO 
  2. Applexus 
  3. Bridge India  
  4. Cabot Technology Solutions 
  5. Cascade (AIMA) 
  6. CCS Technologies Website
  7. Codework Solutions 
  8. Contentment India, via Copal Amba (a Moody's Analytics Company)
  9. eClerx
  10. EY
  11. Litmus7
  12. Suyati
  13. Techolution
  14. Tutorwaves 
  15. UST Global
  16. Xcova
Contact us for your business coaching and training needs: Preparing expats and international assignees to live in the US Working on virtual teams Working on distributed and global teams Working with Americans Working in India or Working with Indians Hosting US or Western Clients in India and many more programs   

Our programs are listed here:  We have face-to-face and virtual programs.   
Contact us:   

123RPO, Applexus, Bridge, Cabot Technology Solutions, Cascade Revenue Management, CCS Technologies, Codework Solutions, Contentment India, Copal Amba (a Moody's Analytics Company), Ernst & Young (EY GSS), Litmus 7, Suyati, Techolution, Tutorwaves, UST Global, and Xcova.

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.