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August 18, 2015

Using Self-Checkouts in Stores in the U.S.A.

Have you ever only wanted to purchase one thing in a grocery store, but did not want to stand in a really long line to wait your turn, so you left the one item behind? Did you feel defeated? Irritated? Wondering how in the world to go shopping in the US if you needed to buy only one item? Well, I've been there, too. I feel your pain! Of course, one option is to find the express lane. The express lane will have a sign above it stating "7 items or less" or "10 items or less." These lines tend to move quickly. Some express lanes allow cash only payments, so if you have a credit or debit card, you may not be able to use these lines.

So what can you do if all the lines are long, including the express checkout lines?

Have you considered using a self-checkout?

It can be intimidating to use it if you are not familiar with it. I also prefer to go through a line with an actual human scanning my items and interacting with me, but self- checkouts may be your only options in times like mentioned above or in late night hours. So, how can you use a self check out? The video below is a good demo made by a woman who shopped at Walmart. Take a look to learn how to use a self-checkout. 


Take note that self-checkouts are not exclusive to Walmart. I have seen them in all kinds of department stores and grocery stores. For instance, in upstate New York, I have seen them in stores like Tops, Wegmans, Home Depot, Lowe's, Price Chopper and others.

If you face any problems while using a self-checkout, there is typically a customer service personel standing nearby who can help you out. Next time you go to the store, you can try it out for yourself!

Thank you for reading.
Posted by Jennifer Kumar
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Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.