There are many reasons why a person may interrupt others while speaking. First and foremost, when interacting with US clients, Indian developers must learn about the conversational cues. Culturally speaking, these cues are sometimes different when talking about the USA and India. If a lack of understanding of these cues creates a situation where the only way to interact is to interrupt, it could cause the US client to get a bad impression of you and your team. If the client is often interrupted or the team members on the Indian side often interrupt each other, the American client will get the impression that the Indian team members are not effective communicators. This will not give a good impression of you, your team or your business.
The phrases below showcase the polite and impolite ways to enter a conversation if interruptions are necessary. Use the polite interruption phrases both with your US counterparts AND with your Indian teammates when on group calls.
How do we politely interrupt others in English? Below there are phrases to use and to avoid when interrupting others.
Phrases to Politely Interrupt
Try to use these phrases:
Impolite Phrases for Interruptions
Do not use these phrases:
*Take note the tone of voice is important as the words used.
Jennifer Kumar is a coach helping Indians to communicate better within their teams and with US clients in English through foundational programs such as Business English Seminar, or more advanced courses like Managing Client Expectations. Contact her today for more information.
Phrases to use in a group discussion (conversation)
Making small talk with US Clients
When to Say “Sorry” to an American
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