1. Business Writing – Style This program introduces employees to the EY writing guidelines as per the EY branded style guide and corporate communication culture protocols. Also, employees are introduced to the legal implications of their writing to external as well as external counterparts.
2. Business Writing – Structure This program focused on business writing etiquette, crisp writing techniques and how to deliver complex messages in organized and convincing methods in various kinds of business communications such as emails, internal reports, meeting notes, and other official EY documents.
Onboarding Program (Nov 2013- Jan 2015 – 35 Benefited) Facilitated onboarding programs for the newly formed BENE (Belgium-facing) and BRET (US-facing) teams on cross-cultural business skills, clear telephone and email communication skills, accent neutralization, and team building activities during the 2-month program.
Professional Development Contentment India:
US Culture Primer for Onsite Visits: Financial professionals 5-15 years experience prepare for their first onsite visit. Topics include US office mannerisms and corporate culture, and communication expectations.
Small Talk & Conversation Etiquette: Professionals interacting with US clients learn how to use small talk effectively in emails, phone, and in-person meetings
Corporate Coaching: Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email writing, report writing, polishing corporate presence and client rapport building
Email, Instant Messaging (IM), and Phone Skills: Focusing on specific communication strategies for North American and Western European audiences, participants improve their professional communication etiquettes and productivity.
Culture & Diversity Programs – UST Global:
Finishing School: Preparing US bound H1-B visa holders for successful onsite client visits with a focus on daily interactions and communication expectations (250 Benefited)
Client-facing Interview Skills: Preparing professionals to confidently engage with UK and US clients during interviews through learning how to communicate soft-skills, body language, and hard skills
US Culture Basics for Rapport Building: Focus on American culture and work values aimed at improving customer relationships with US clients and stakeholders. (150 Benefited)
Negotiating Tips and Convincing Strategies with Americans: In addition to tips on building solid business relations with Americans, we look at how to use English convincingly in business with Americans, tone of voice, and influencing techniques.
Customer Focused Solution Building: Building customer loyalty, trust and empathy throughout the customer lifecycle were highlighted in a global corporate context. Modules highlighted the dos and don’ts of small talk, meeting etiquette and communication skills for problem solving and resolving of tickets in an efficient and friendly manner.
Accent Reduction Seminar: Tips in reducing Mother Tongue Influence (MTI) based on Indian accents, particularly Hindi and Malayalam. Practice in phonetics, linguistics, voice clarity and pronunciation.
Small Talk & Conversation Etiquette: Professionals interacting with US clients learn about conversation starters and enders and how to use small talk effectively in emails, phone and in-person meetings. Participants learn how to identify appropriate and avoidable small talk topics in relation to Indian ones.
Corporate Coaching: Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email writing, report writing, and client rapport building. Goal achievement was noted through improved communication and work performance as seen in increased 360 Performance Review and Customer Satisfaction Scores.
Alpha New Employee Training: College to workplace training imparting general professional etiquette, personality development and communication skills as well as targeted modules specific to UST Global company culture and working with US clients. (UST Global Branded Training)
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Photos of professionals who attended strategy and training sessions facilitated through Authentic Journeys.
Posted by Authentic Journeys – Cultural and Lifestyle Mentoring on Monday, November 3, 2014