Training Programs for Offshore Teams in India
Posted On: March 7, 2015
If you are looking for training programs for offshore teams in India, look no further. Our programs are tailored to boosting the cross-cultural effectiveness of teams based in India working with US Americans. All of the programs listed here were delivered in person in India between 2011-2018, when Jennifer was living in Kochi, India. Since 2018, Jennifer Kumar, the main facilitator has been delivering these programs online from her home base in Salt Lake City, USA.
Live Instructor Led Online Training Programs for Offshore Teams in India
Customer Focused Solution Building
Empathetic service providers provide better customer service and build better relationships with global clients. This theme was highlighted in the modules on small talk with offshore clients, meeting etiquette and communication skills like listening and asking better questions to help solve problems quicker.
Preparing US bound H1-B visa holders for successful onsite client visits. This one-day program offers an interactive approach to daily interactions and communication expectations.
Preparing seasoned software professionals to attend face-to-face interviews with the client offshore through learning how US and UK clients conduct interviews and what to do and say to impress them – body language, eye contact and communication skills.
|Training Program at Carnival Infopark, Kakkanad
US Culture Basics for Rapport Building
American culture and work values are discussed and practiced in this day-long seminar with the goal of improving customer relationships with US clients and onsite POCs (point of contact).
Providing skills and insight into how to communicate with Westerners and particularly Americans in a convincing way while trying to push back.
Small Talk & Conversation Etiquette
Professionals interacting with US clients learn about conversation starters and enders and how to use small talk effectively in emails, phone and in-person meetings. Participants learn how to identify appropriate and avoidable small talk topics in relation to Indian ones.
Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email writing, report writing, and client rapport building. Goal achievement was noted through improved communication and work performance as seen in increased 360 Performance Review and Customer Satisfaction Scores.
Alpha New Employee Training (UST Global Branded Program)
College to workplace training imparting general professional etiquette, personality development and communication skills as well as targeted modules specific to UST Global company culture and working with US clients.
Programs facilitated by Authentic Journeys have propelled the career trajectories of over 4,000 software professionals in Kerala, and throughout India.
- Business Analysts
- System Analysts
- Associate Manager
- Delivery Manager
- Global Program Manager
- Infrastructure Analyst
- Infrastructure Specialist
- Program Manager
- Project Lead
- Senior .Net Developer
- Senior Software Developer
- Software Architect
- Team Lead
- Tech Lead
- Technology Specialist
- Test Analyst
- Test Manager
Note that all of the above programs except the onboarding program are Authentic Journeys exclusive programs and available to you and your teams. Programs are available for in person delivery or virtual delivery (online, self-paced or online and instructor led).
Method of Instruction
Interactive, online live instructor led training (ILT).
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Jennifer Kumar is a US Citizen with over 20 years experience traveling between the US and India for work, studies and family. Born and raised in the US, educated in the US and in India, she has worked with over 50 companies in India, just like yours. View some of the client outcomes and projects here.