Welcome to Authentic Journeys - ഓതെന്റിക് ജെർനീയ്സ് - US-India Cross-Cultural Training

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    Welcome to Authentic Journeys - ഓതെന്റിക് ജെർനീയ്സ് - US-India Cross-Cultural Training

March 7, 2015

Live, ILT Online Training Programs for Offshore Teams in India

The exclusive Authentic Journeys training programs listed below have been delivered to IT professionals working from offshore or planning to go onsite with 3 to 20 years experience. For reference, their job titles are listed at the end of this document. 

The pictures in this blog were taken between 2011-2017 when Jennifer Kumar lived in India. She now lives in Salt Lake City, Utah and continues to serve your teams through live online instructor led training programs. Some of those are listed below for your reference and review! 

American Business & Communication Cross Cultural Training Programs: 

Training Group in Trivandrum

Customer Focused Solution Building 
Empathetic service providers provide better customer service and build better relationships with global clients. This theme was highlighted in the modules on small talk with offshore clients, meeting etiquettes and communication skills like listening and asking better questions to help solve problems quicker.

Preparing US bound H1-B visa holders for successful onsite client visits. This one-day program offers an interactive approach to daily interactions and communication expectations.

Preparing seasoned software professionals to attend face-to-face interviews with the client offshore through learning how US and UK clients conduct interviews and what to do and say to impress them - body language, eye contact and communication skills.

Training Program in Chennai, India
Photo above: Finishing School, Chennai 

Training Program in Kochi, India

US Culture Basics for Rapport Building Kochi, 100 participants (Kochi, Trivandrum)
Training Program at Carnival Infopark, Kakkanad
Training Program in Bangalore, India

US Culture Basics for Rapport Building
American culture and work values are discussed and practiced in this day-long seminar with the goal of improving customer relationships with US clients and onsite POCs (point of contacts).

Providing skills and insight into how to communicate with Westerners and particularly Americans in a convincing way while trying to push back. 

Accent Reduction Seminar
Tips in reducing Mother Tongue Influence (MTI) based on Indian accents, particularly Hindi and Malayalam. Practice in phonetics, linguistics, voice clarity and pronunciation.

Small Talk & Conversation Etiquette
Professionals interacting with US clients learn about conversation starters and enders and how to use small talk effectively in emails, phone and in-person meetings. Participants learn how to identify appropriate and avoidable small talk topics in relation to Indian ones. 

Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email writing, report writing, and client rapport building. Goal achievement was noted through improved communication and work performance as seen in increased 360 Performance Review and Customer Satisfaction Scores.

Alpha New Employee Training (UST Global Branded Program)
College to workplace training imparting general professional etiquette, personality development and communication skills as well as targeted modules specific to UST Global company culture and working with US clients.

Participant Profile
Programs facilitated by Authentic Journeys at UST Global have included participants with the following job titles (non-exhaustive list): 

  1. Business Analysts
  2. System Analysts
  3. Associate Manager
  4. Delivery Manager
  5. Global Program Manager
  6. Infrastructure Analyst
  7. Infrastructure Specialist
  8. Program Manager
  9. Project Lead
  10. Senior .Net Developer
  11. Senior Software Developer
  12. Software Architect
  13. Team Lead
  14. Tech Lead
  15. Technology Specialist
  16. Test Analyst
  17. Test Manager

Note that all of the above programs except the onboarding program are Authentic Journeys exclusive programs and available to you and your teams. Programs are available for in person delivery or virtual delivery (online, self-paced or online and instructor led).

Method of Instruction
Interactive, online live instructor led training (ILT). 

Schedule Your Training Today

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.