Business Dining Etiquette in the US with Clients

Going out to eat with clients can be a daunting experience. First, we worry about small talk. Then, we wonder, which fork or spoon should I use? How does a place setting work?   Well, don’t worry! The video below is a small introduction to some of what you may encounter in a restaurant setting […]

Eating With Hands in the US With Colleagues – Yes or No?

One of the most common questions Indians especially from Kerala and Tamil Nadu ask me about their business trip to the US is, “Can I eat with my hands with my American colleagues?”  Jennifer eats typical Onasadya (onam feast) with her hand.  Food may be served like this on special  holidays in south Indian offices. While many […]

English Customer Service Phrases to Use with US Americans

This post lists some phrases, sentences, questions or strategies you can use in various parts of customer service or support calls to make your interactions more conversational rather than transactional.  General Communication Tips:  Must show empathy Listen (don’t just hear, listen) Smile, SMILE and …. SMILE! – Yes, a listener CAN make out if you […]

How to Give “Negative Feedback” in a Positive Way

Getting “Buy In” When Delivering Constructive Criticism Do you need to deliver some bad news to someone on your team? Are you struggling with how to deliver this message in a sensitive way that is empathetic, yet encouraging?  While there are many approaches one could take to tackling these kinds of difficult discussions, today I’d […]

Packing Your Suitcase to the US

It’s important to know what should and should not be packed in your bags, both your carry on bag and check in bags when traveling to the US. In addition to the Indian baggage handlers, the immigration officials and security check at the airport of entry in the US will be very strict in what […]


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