February 22, 2015

Convince, Influence & Negotiate with US Americans

Have you found yourself in any of the following situations with US or Native English Speaking Westerners (US, Canada, Australia, UK):  
  • Wanting to change meeting times with clients or end the meeting early? 
  • Wanting to push back on deadlines or suggested time frames? 
  • Wanting to say no politely or negotiate on the tasks or features of a project, but not sure how to convince them? 
  • A more diplomatic way to discuss problems or pointing out mistakes during escalations? 
If yes, this one day seminar is for your team! 

Convincing Western counterparts is a learned skill. 
This one-day session will expose participants to the psychological, communication and cultural skills that help to persuade Americans.

8-Hour Program Syllabus 

Participants will learn, discuss and practice:
  • Myths of Negotiation 
  • 6 Ways to Persuade – Emotionally Based 
  • 7 Ways to Convince – Factual Based 
  • Learn & Apply Diplomatic Phrases for Negotiation & Relationship Building 
  • 3 Phases of the Negotiation Process - Preparation, Negotiation, Follow-Up

Audience Profile:
  • A good grasp of English is required. 
  • Sessions tailored for professionals with 5-25 years of experience. 
  • Candidates with regular interaction with Western native-English speaking clients (phone, email, IM) 
  • Team leads or representatives handling difficult situations and critical discussions. 
  • Offshore team members in global locations or expat employees or business people in the US wanting US culture training on advanced communication tips and Western mindset. 
  • For groups - A maximum of 20 candidates can attend this session.
  • For individuals - in-person or virtual guided webinars available (self-paced or guided with facilitator)

Job Titles of Some Participants Include:
  • Delivery Manager
  • Project Manager
  • Senior Software Engineer
  • Team Lead 

  • Customized role plays Trainer will work with team leads or HR to create custom role plays or mocks based on your specific client need. 
  • Recordings during the training.** Trainer will record groups enacting mocks/role plays and give more detailed feedback 
  • Recordings outside the training. Trainer will have access to recordings of client phone calls for analysis of real time communication 
  • Select employees can continue 1:1 or small group work with the trainer after the classroom sessions end

Gauge of Costs: 
Session fees are set based on: Current rates, Number of Participants, and Customizations 
Please contact us to discuss your group details and requirements for your quote.

Participant Feedback:
  • “How to say yes and no in a diplomatic and professional way.” 
  • “How our voice and words impact the tone of a message.” 
  • “Now I understand negotiation is a communication skill. I have to keep learning and practicing to get better!” Participants from UST Global, Kochi & Bangalore
  • UST Global Bangalore
    Participants in Bangalore, March 2014
Other Related Programs:

Contact us for more information on these and other related programs.

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.