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January 19, 2015

Building Better Relationships with Americans

“Status updates, tech talk and business discussions with the client are easy. I can speak with my US client about business without a problem. But, when it comes to small talk, handling tricky situations, and speaking in a way to build a more lively conversation, I am lost…. Help!” 

If you are sitting in India working virtually with US colleagues or clients or have relocated to the US to be onsite with the customer, maybe you also relate to this sentiment that many others have shared with me. Andrea Giordano of ESL basics shares five important tips for interacting with Americans in a professional environment that will create more lively and personal interactions in a culturally appropriate way.  

  1. You Can’t Say Thank You Too Many Times
  2. Don’t Be Afraid to Apologize
  3. Anticipate Your Customer’s Needs
  4. Remain Calm
  5. Be Honest
  6. Always be on time with meetings and deliverables 

To read more about these tips, and how to implement them read the article Improve Your English Skills in Customer Service.  

Related Posts: 

Impressing Americans 
When to Say "I'm Sorry" 
How to Respond to Thank You

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.