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    Welcome to Authentic Journeys - ഓതെന്റിക് ജെർനീയ്സ് - US-India Cross-Cultural Training

June 27, 2014

How to Close an E-mail

How to close an email
In today's mobile and Blackberry world, we are tempted to write short one-liners while on the run. In some contexts, these types of communications do not leave a good impression in a professional context. One-liners would not typically have greetings or closings. Receiving an e-mail without a pleasant closing and signature can create a bad impression in the mind of the reader. Readers may think those who do not use salutations are abrupt or, even, rude. Work and professional e-mails should not be treated like text messages. We must keep in mind that proper openings, closings and use of pleasantries  or acknowledgments can go along way in setting a friendly tone and encouraging two way dialogue and amicable business relationships.  

In signing off professional, formal and work e-mails, the writer must chose a proper greeting followed by a comma, a line break, and sign (type) their name.

For instance:
Best Regards,
Jennifer Kumar

So, which are the greetings that are appropriate for formal e-mails? Extracted from an article from the Entrepreneur Magazine, I have divided up the greetings listed based on formality. Some may fall into two categories.

Category 1: Formal Work E-mails (New contacts, Managers, etc.)
Thank you, Thanking you
Kind Regards, Kindest Regards
Best, Best Regards
Sincerely (More for written communication, cover letters, etc.)

Category 2: Work E-mails to Colleagues We Talk To Everyday
Thanks (Colleagues we talk to daily or are friends with.)
Cheers (Those colleagues we are friends with.)

Category 3: Friends
Talk Soon

Category 4: Should Not Be Used At Work
Talk Soon
Avoid ‘trendy’ greetings.

If it is easier, keep a list of greetings in your cubby and refer to it as needed. It is suggested not to use the same greeting in every e-mail.

What are some other greetings you have seen or used in formal e-mails at work? Feel free to share your views in the comments below.

Author, Jennifer Kumar offers sessions for corporate teams on business communication, including email skills and meeting management, in Kochi, Kerala. Her office is in Infopark, Kakkanad. Contact her for more information. 

Related Posts:
8 Mistakes to Avoid in E-mails  
How to Impress American Customers  
Hello, India Team, Are You There? (Phone Etiquette Tips) 
My clients don't make small talk, should I?

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Updated 4/2020

Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.