July 10, 2012

Improving Phone and E-mail Communication at Work

"I am attending sessions on listening and customer service with Americans given by Jennifer.

My team and I find these sessions helpful because:
  1. We can now understand the basic dos and don'ts of e-mail and phone communication.
  2. I learned paraphrasing is important, and how it can help me when I am trying to find the right words.
Technical Team Lead
Infopark, Kochi, Kerala, India

Learn about our E-mail Skills Program.

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