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July 10, 2012

Improving Phone and E-mail Communication at Work

"I am attending sessions on listening and customer service with Americans given by Jennifer.

 My team and I find these sessions helpful because:
  1. We can now understand the basic dos and don'ts of e-mail and phone communication.
  2. I learned paraphrasing is important, and how it can help me when I am trying to find the right words."
Technical Team Lead
Infopark, Kochi, Kerala, India

Learn about our E-mail Skills Program.
Posted by Jennifer Kumar
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Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.