Improving Phone and E-mail Communication at Work

Posted On: July 10, 2012

What did you learn from the communication sessions given by Authentic Journeys?

 

“I am attending sessions on listening and customer service with Americans given by Jennifer.

My team and I find these sessions helpful because:

1. 1. We can now understand the basic dos and don’ts of e-mail and phone communication.
   2. I learned paraphrasing is important, and how it can help me when I am trying to find the right words.”

Technical Team Lead
Infopark, Kochi, Kerala, India

 

Contact us to get your team started today!

 

We provide live, online, interactive sessions that are scheduled at your convenience.

Our Email Writing course, The Ultimate Guide to Email Writing for Ease and Professionalism, is designed to teach effective Email Communication, covering aspects like structure, tone, grammar, and etiquette. It helps participants write clear and concise emails tailored to different audiences and purposes. The course includes practical exercises and feedback to improve writing skills and build confidence in professional communication through email.

 

Thank you for your time here.

 

About Authentic Journeys: Technical excellence is just one part of global collaboration. For Indian teams working with U.S. clients, cultural fluency enhances how that excellence is received. Authentic Journeys’ intercultural programs help professionals interpret U.S. business expectations and communication norms with clarity and confidence. Through role plays and real-life examples, participants learn to navigate meetings, emails, and performance discussions effectively. HR and team leads rely on our approach to strengthen client satisfaction, retention, and trust. Since 2010, we’ve partnered with over 60 organizations across India to build culturally fluent teams that deliver results beyond borders.