Building your business with cross-culture business training. Over 3,500 professionals from India and the U.S. have worked with us since 2011.

July 7, 2015

About Authentic Journeys - FAQ

Authentic Journeys helps companies like yours build effective India- US cross border and distributed teams. While a majority of clients are software companies, Authentic Journeys works with other business verticals to achieve their business goals through innovative, interactive and impactful managerial coaching and cross-cultural business training solutions. 


When did Authentic Journeys start?

Authentic Journeys started in Rochester, NY (USA) in 2009 and then in Kochi, India in 2011.

Who is the founder?
Jennifer Kumar is the founder and Managing Director

Where is the office?
The office is located in Kochi, Kerala State, India. No other branches exist. For a map, click here.

Is it an officially registered company?

Yes, Authentic Journeys is registered in the US it’s registered as under the auspices Authentic Journeys Consultancy (Monroe County, Rochester, NY). and in In India, it’s registered as Authentic Journeys Consultancy Pvt. Ltd. (Kochi, Kerala State).


Are you available for training assignments outside of Kochi?
Yes. While a majority of training programs happen in Kochi, Authentic Journeys has conducted programs in other Indian and American cities.
India: Bangalore, Chennai, Hyderabad, Kottayam, Trivandrum.
USA: New York State Locations (Albany, Utica, Buffalo, Rochester, Syracuse, Southern Tier - Binghamton, Elmira, Corning), Other locations in the North East - Maine, New Hampshire, Vermont, Massachusetts (Boston), Rhode Island, Connecticut, New Jersey, Pennsylvania (Philadelphia, Pittsburgh).

Does Authentic Journeys offer online sessions or webinars?

Yes, for individuals or small groups up to 5, Authentic Journeys has delivered training programs to other locales in India, the US and other countries such as Singapore and Canada.

What kinds of programs does Authentic Journeys offer?
We offer business communication, culture and strategy workshops and training sessions for professional and workforce development, including:
Accent Reduction Seminar 

Convince, Influence & Negotiate with Americans
E-mail Skills

Hosting US or Western Clients in India

Meetings with Clients from A-Z

Presentation Skills

Secrets of American Business Culture

Small Talk Seminar

US Culture Training Finishing School
(Going onsite to the USA)

Do you teach IELTS or TOEFL?

Authentic Journeys does not offer tutoring or coaching services for English examinations. Authentic Journeys does not teach English or grammar. Though Authentic Journeys does teach business communication skills, participants must have at least an intermediate grasp of English with the ability to hold simple to complex conversations as well as formulate basic to complex written messages. 

What skill or experience levels are participants of your training programs?

While a majority of participants hold Master’s Degrees and have more than 7 years experience in their field, participants range in experience from recent college graduates to seasoned professionals with over 35 years’ experience, including CEOs. Some of the most common job titles of participants include:

Business Analyst
Delivery Manager
Global Program Manager

Human Resources Staff

Infrastructure Specialist
Project Lead
Sales / Pre-Sales
Senior Software Developer
Software Architect

Sr. Assoc. Vice President

System Analyst
Team Lead
Tech Lead
Technology Specialist
Test Manager

How many professionals have benefited from the programs through Authentic Journeys?

As of 2015, Authentic Journeys has worked with more than 30 companies in India and the US ranging from small startups with less than 20 people to large Indian companies with thousands of employees and multiple locations to multinational corporations (MNCs) with thousands of employees worldwide. Authentic Journeys has helped almost 2,000 business and career professionals gain culture and business acumen through the range of programs offered.

Which are some of the companies you have worked with?

View the page on case studies to see an abbreviated client list and success stories.

How can I take your training programs?

– If you are an individual, we offer private individualized sessions. These sessions range from 1 to 20 hours and are tailored on your specific requirement. These sessions take place in the Kochi (Infopark, Kakkanad) office or virtually, over the phone or internet.

– Team Leads, Managers and Human Resource Professionals can contact us to discuss training options. Once a suitable program is chosen or created based on a training needs assessment (TNA), participants are selected to attend sessions which take place at the Authentic Journeys’ office, at your company location or at an off-site location arranged by your company or team.

Do you have long time clients? 

Yes. Authentic Journeys has several private and corporate clients Jennifer has worked with for up to three years.

Do you offer open classes for the public?

At this time, these kinds of classes are not available. As they become available, they will be advertised on this site.

Our US and India teams have faced problems that we can’t solve, do you offer mediation?

Yes. Authentic Journeys offers mediation within and between teams. We broach cross-cultural business problems and act as an impartial investigator collecting perspectives from both sides to help bridge culture gaps, increase understanding and improve productivity in offshore and onsite teams.

My team in India work with Americans but will not go to the US. Do we still need your training?

More than 80% of those who benefited from Authentic Journeys training programs work with Americans on offshore, co-located, dispersed teams. These professionals have not and may not ever go to the US. These professionals interact with Americans through email and over the phone in regular status update meetings and other virtual interactions, such as video conference calls and webinars. As long as an Indian professional or their team works with Americans, cross-cultural training benefits the business as well as overall professional development of the participants. Cross-cultural training helps distributed teams work more effectively across global borders, and within the borders of their own country, state or city. Cross-cultural training helps to bridge understanding in diverse or even homogeneous groups as no two people think alike!

I am an American that has been hired to be a trainer in India. Can you help me?

Yes, I can help you in personalized, paid coaching sessions. Authentic Journeys helps professionals that have come to India to train in the corporate space get acquainted with Indian corporate mannerisms, working as a freelancer, how to negotiate and set proposals with Indian companies, expectations on time management, student or participant engagement strategies and other techniques for a successful short or long term assignment.

What does the name Authentic Journeys mean?

Authentic Journeys is a name that was chosen with a purpose in mind. While, yes, some can confuse it with a travel agency, Authentic Journeys is not a relocation service., though it doesWe help with expat business training for professionals going to the US. The meaning of Authentic Journeys does liedoes lie in travel and self-discovery, however. When we work with other nationalities,s in diverse global business situations or settle abroad (the journey), we may feel that the new ways of thinking or behaving conflict with our beliefs, values or ways of behaving (being authentic). Hence, culture shock or culture change impacts our ability to balance who we are and who we may have to become when adapting to a new culture. This is our Authentic Journey. Authentic Journeys, as a company, believes we can find a balance between cultures without having to should not have to compromise our culture or values to adapt to another that culture, but to find a balance between both cultures. This balance is different for different people, hence the Authentic Journey is unique for each person, even people in the same company, team, or family.

I read on your site there is something called the ‘Small Talk Newsletter.’ What is this and can I get it?

The small talk newsletter is issued a few days to a week before most major American holidays. It provides context about the holiday and tips for small talk with US colleagues. This newsletter is particularly helpful for expats, international assignees and offshore team members working with US clients or colleagues. As of 2015, there are about 500 subscribers to this newsletter. Subscribers get access by choosing training packages that avail of this service or purchase it separately. If interested, contact us to find out more.

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Authentic Journeys: Bridging Culture on Virtual Teams

We help build effective, culturally competent global teams with focus on the cultures of the USA and India. Jennifer Kumar, Managing Director, an American citizen, has almost 10 years experience living, studying and working (owning a business) in India. Authentic Journeys Consultancy is registered as a Private Limited in India (Kerala) and an LLC in the USA (Salt Lake City, Utah). We provide onsite and live-online instructor-led courses, facilitation and corporate coaching.