Cross Culture Training Programs

Choose from Individualized Coaching, Classroom Courses, Online Courses or Customized Training Programs

Individualized Coaching

These programs are delivered in person in Kochi, India, over the telephone or via the Internet for those in other parts of India, the US, or the world. 

Build your confidence. Build your career. Confidential and individualized classes with personal attention helps to gain a deeper understanding and fluency while interacting with American colleagues and clientele. 


Sessions can be arranged directly by individuals or through Human Resource Personal or Managers for corporate clients. All services are confidential and can be purchased a-la carte or in packages. 


For corporate clients, managers communicate with the coach on the selected topics for the coaching sessions. Often managers are part of the coaching process during intake, debrief in between critical sessions and for discharge. Up to three people can be in the same session. 


Individuals often enter coaching for American Accent Training, Spoken English and Personal Development. A list of popular topics are below. The list is not comprehensive. Contact us with your suggestions for coaching topics for you or your employees.



Available topics include (Class descriptions mentioned here.):

  • American English Accent, Enunciation, Pronunciation 
  • American Work Values
  • Diversity Awareness Training 
  • E-mail Skills
  • Emotional Intelligence 
  • Goal Setting
  • Listening Skills
  • Phone & Conference Call Skills 
  • Presentation Skills

What Clients Have Said:

“Now I am able to write emails with American style pleasantries and not come across so terse. I have been able to build better relationships with my US counterparts because of the coaching.” ~Bangalore Based Financial Analyst

“The original aim in hiring Jennifer was to help my outsourcing partner in his career. As I felt his development skills were already good, he can work to ‘improve’ by building more rapport through a clearer English communication. Because of the process I became more aware about how we communicate and that helped me in giving more direction to the discussions. Thanks a lot for writing up the final progress report. It was interesting and good to read about my outsourcing partner’s learning! Makes me feel it was well invested money.” ~Job Smulders, Owner, www.rentautobus.com [sic]


“Jennifer makes her mentee absolutely comfortable. She has the ability to understand the perspectives of a wide range of people. She is to the point and takes great efforts to help her mentee.” ~Arun Gunasekaran


“By familiarizing us with American culture, our team is able to communicate more effectively with American clients.” ~Vinod Tharakan, Director, Claysys



Classroom Courses

Classes designed to your needs. These classes are delivered to small and large groups in person. In some special circumstances, select modules can be delivered to groups through webinars or conference calls.

Available topics include (
Class descriptions mentioned here.):
  • American English Accent, Enunciation, Pronunciation 
  • American Holidays, Sports, Travel and Leisure
  • American Work Values
  • Body Language
  • Diversity Awareness Training 
  • E-mail Skills
  • Emotional Intelligence 
  • Goal Setting
  • Learning Styles
  • Listening Skills
  • Meal-time etiquette
  • Phone & Conference Call Skills 
  • Presentation Skills
  • Others as Required by the Team
What Clients Have Said:
“During the team building games, I learned how to coordinate and cooperate with my partner to move in the same way. We learned that cooperation is needed for a group activity.” ~Teacher at Sree Narayana Gurukulam College of Engineering, Kerala, India

“We were impressed that you took a day long session. You were able to grab our attention throughout. The afternoon session was interesting. The time flew by like anything!” ~Savitha, College Teacher


“We played a lot of interesting games in the training. Each game taught us about team building, communication skills and cooperation.” ~ Corporate Employee in Infopark, Kochi


“I liked the group discussions and presentations. I am basically a shy person. These activities helped me express my opinions and present them to others. It helped me to improve my stage fear.” ~Professional Employee in Kochi, India



Online Courses
Online Courses available for individuals with difficult schedules or who wish to begin immediately. Select your course to get started.

Self-Paced or Instructor Led

Living and Working with Americans
For employees, this is a self-paced course that requires login to track progress.
When it is delivered as a train the trainer module, it is instructor led and delivered over a webinar. Read more here.

Instructor Led
Individualized Coaching
These are live one-on-one or small group courses given over the phone or the Internet to individuals or corporate employees. Topics include American Accent Training, Spoken English, Corporate Communication, Relocation Decision Making, Relationship Coaching, or choose from any of the below topics from the expandable menu to customize your training.



Available topics include (Class descriptions mentioned here.):
  • American English Accent, Enunciation, Pronunciation 
  • American Holidays, Sports, Travel and Leisure
  • American Work Values
  • E-mail Skills
  • Emotional Intelligence 
  • Goal Setting
  • Learning Styles
  • Listening Skills
  • Meal-time etiquette
  • Phone & Conference Call Skills 
  • Presentation Skills
  • Others as Identified by Managers or Team Leads
What Clients Have Said:
"As I am planning to move to India from the U.S. for work, I contacted Jennifer to help me brainstorm ideas on how to start and grow my career in India. Jennifer has really helped give me some ideas for the future! I am working toward implementing those ideas now!"
~Danielle B.

“One-on-one coaching has helped Indians serving US clients achieve real results when communicating and taking initiative with Americans.” ~Annelise Manchanda Piers, Contentment India

“In spite of being an American, Jennifer gave impartial views on how to correct difficult situations in the U.S. Culture. I am now more confident to handle situations in America.” ~An Indian Studying in the U.S.A.



Customized Training Programs

Customized Training Programs let you pick and chose from any of the topics below or have your own teacher trained to give the classes to your employees. Mix and match classes, services or courses to fill your individual or corporate needs. 

By mixing and matching these modules, clients, colleges and corporates have co-created tailor made programs, such as:



American Acclimatization Training (2 - 3 day-long program)
American Accent - Introduction for Phone Conversation
Individualized Corporate and Spoken English Coaching
Listening and Customer Service Skills for American Audiences
Motivation and Goal Setting
Teacher Training Programs

Upon completion of programs, certificates like the one showed here can be issued upon request.



Available topics include (Class descriptions mentioned here.):
  • American English Accent, Enunciation, Pronunciation 
  • American Holidays, Sports, Travel and Leisure
  • American Work Values
  • E-mail Skills
  • Emotional Intelligence 
  • Goal Setting
  • Learning Styles
  • Listening Skills
  • Meal-time etiquette
  • Phone & Conference Call Skills 
  • Presentation Skills
  • Others as Identified by Managers or Team Leads

What Clients Have Said:
“After attending sessions on listening and customer service with Americans given by Jennifer, my team and I now understand the basic dos and don'ts of email and phone communication. I also learnt the importance of paraphrasing and how it can help me when I am trying to find the right words. ~Akhil NP, Technical Team Lead, ClaySys Technologies Pvt Ltd

"After learning the kinesthetic method of learning, I feel this benefits students the most. I can make changes in my teaching pattern based on this. From your session, I learned the importance of having confidence in myself, how to be lovable to students, and how to have a pleasant attitude."~Aswathy

“The role plays were a new approach for me. I loved it as it helped me to avoid fear while talking in a group. I also gained confidence to speak up among my peers.” ~Anu, Infopark

“I learned tips on how to talk in English more slowly and clearly so Americans can understand me better.” – Praveen PS, Global Force, Inc., Kochi

"In the training program, I learned about the kinesthetic learning method. This can influence students on the spot. I want to apply this to my work. I had a great experience in this training. It was one of the best I have attended. I would like to attend more of your trainings." ~Neena

“I have more confidence in how to attend meetings.” ~Shyju, Infopark

“The role plays help us learn our teammates talents and the differences between the US and Indian cultures.” ~Linda, Infopark



Module Descriptions

What does your team need to learn?
Browse the available modules and descriptions below or contact Jennifer Kumar for detailed proposals on your chosen topics.


Accent, Enunciation, Pronunciation – An Introduction – Interactive training teaches you the proper enunciation and pronunciation of common English words and helps you strengthen your accent when speaking English.

American Holidays, Sports, Travel and Leisure – Training incorporates interactive role-play, multimedia demonstrations and group coaching. Participants must have internet access to participate in this valuable soft-skills class.


American Work Values – Learn how cultural understanding impacts you in the workplace. Discover how working differs from attending college and how US work expectations are different from Indian corporate culture.


Body Language – Americans interact differently with each other than Indians do. Learn the fine differences in body language communication and how to understand your American clients, colleagues and managers.


Diversity Awareness Training – Training customized for your company. Topics include working with Americans and returning NRI’s, expectations in corporate offices and diversity in American workplaces.


E-mail Skills – Lectures and demonstrations designed with senior officers in mind. Learn the basics of communicating with your US clients, managers and colleagues.


Emotional Intelligence – Learn to read emotions and feelings expressed through body language and facial expressions. Let us customize this course for your business or personal interactions with colleagues, managers and colleagues.

Goal Setting - Identify the needs of your company, set goals and develop a plan to reach them. Learn how to identify resources to help you accomplish your goals through role-play and group discussion.

Individualized Coaching


Learning Styles – Discover the basic styles of learning common in the US and India. Learn methods for interacting with your students and developing their full potential.

Listening Skills – Discover how spoken language impacts listening abilities and learn effective listening skills to better understand your US colleagues, managers and clients. Class includes self-analysis, discussion and role-plays customized based on your specific needs.

Meal-time etiquette – Classes customized for Indian audiences within India, Indians dining in the US or Americans dining with Indian colleagues. Learn typical offerings at US and Indian restaurants, Eastern vs. Western manners and basic dinner conversation.

Phone & Conference Call Skills – Interactive role-play designed to teach you the etiquette and manners of speaking on the phone to colleagues, managers and clients in the US.

Presentation Skills – Discover how to keep your American or Indian audience interested during presentations while still clearly delivering your message. Class is taught using face-to-face and role-play interactions to build your confidence.