May 24, 2016

Customized Workshops & Training Programs

As of May 2016, over 1700 professionals have attended Authentic Journeys workshops. While team leads, HR managers and training departments initially view the Authentic Journeys program offerings, many opt for tailor-made programs rather than the cookie-cutter variety shown on the website. The list of about 20 programs in this post are a sampling of the tailor-made programs Authentic Journeys has created and delivered over the past few years. 

While customized programs are chosen by a majority of corporate clients, opting for one of the off-the-shelf programs listed on the website is completely acceptable, as well.  

List of Customized Cross-Cultural Business Training Programs in Alphabetical Order: 

American Communication Fundamentals 
Using real-time business case studies, our team learned how to use English to influence, convince and negotiate daily communication scenarios with Americans. This was a 20 hour, 5 day program. 

Client-facing Customer Service Workshops
Small group, individualized and targeted sessions focused on virtual team building, customer service and business communication skills for cross-cultural understanding.

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Client-facing Customer Service for Phone Process (version 1)
Eight highly targeted sessions particular to the business process provided solutions for setting up a phone process with American customers in the mortgage banking space. Topics from culturally sensitive customer service to professional phone handling were practiced, analyzed and implemented. 


Client-facing Customer Service for Phone Process (version 2)
This three month, 30 hour program was tailored toward a business process provided that solutions for setting up a phone process with American and European customers. Topics from culturally sensitive customer service to professional phone handling were practiced, analyzed and implemented.

Client Facing Interview & Networking
Our team learned how to make a good impression when clients come for site visits and recruitment drives. We present ourselves in a way that would influence and convince the clients we were the right fit for their project. We learned about dressing for success, small talk, interview skills and more!

Customer Focused Solution Building
Building global, virtual teams and providing culturally relevant customer service across cultures was the aim of this one day session. We explored culturally relevant rapport and trust- building approaches that encourage collaboration and problem solving at all stages of client engagement.

Negotiation Tactics Workshop
Understand the holistic approach of relationship building from small talk to business talk including understanding the cultural approach Americans have when it comes to convincing and influencing in the workplace. This workshop provides practical tips and conversational strategies for clear communication with Americans in business environments.

Offshore Recruitment Best Practices
This workshop provided practical strategies to engage with qualified candidates more effectively. Using real time business situations, we brainstormed ways to increase engagement rates with recruits.




Online Tutor Orientation Workshop
This two day workshop provided an overview of the American education system, American learning strategies, virtual tutoring best practices and virtual customer engagement.

Professional Networking Success Workshop   (Corporate to College)
Though this workshop, I learned how to create a good first impression in face-to-face and virtual interactions with Americans in business. We discussed and practiced tips on small talk, interview skills and follow up for business meetings.

Professional Networking Success Workshop
Learning to make a good first impression is imperative to building working relationships. Understanding body language, eye contact, handshake, dress code and small talk dos and don’ts helped our team to make a good impression when hosting U.S. clients in India or when going onsite in the U.S. 

Strategies for Sales Engagement
From cold calling to closing the deal, this hands-on workshop provided techniques to impress American prospects at each stage of the game. Through the use of real-life case studies, guidance was provided in combining company knowledge with pre-call research skills, handling common objections, conducting more interactive demos and applying the proper follow up protocol.

Team Building: Concept & Practice
Understanding and balancing perspectives in a team helps to build effective teams. In this workshop, we learned about team traps, effective communication tips to overcome team traps, how to use team roles to build effective teams and how to build our cross-cultural competency to work on global, virtual teams. 


See more of our completed programs here.
US Business Culture Webinar
This two session workshop focused on providing success tips for Indian offshore teams to plan a successful onsite visit. Topics ranged from first impressions, small talk, business culture tips, meeting management, and workplace expectations.

U.S.A. Cross-Cultural Business Essentials Workshop
The aim of these workshops was to equip the team to provide a more culturally appropriate end-to-end customer experience whether offshore from India or onsite in the U.S.  Interactive and role plays on based on business cases allowed participants practice business interactions such as: first impressions, small talk, meeting management, negotiation, time management, requirements gathering, and customer support.

Working Effectively on Global Teams
This three day training provided a base to explore and practice tips for building business relationships and providing good customer service on virtual teams from requirements gathering, to implementation to project completion.

Working Across Cultures
Handling cultural diversity in our team as well as on global teams was the focus of this three day onboarding workshop.  Through the use of case studies, role plays and group discussions, concepts in conflict resolution, time management, small talk, relationship building and professional communication strategies to work with Americans were analyzed and applied.

Working With Americans
Providing culturally-competent culture service to Americans was the goal of this 20 hour workshop. We learned how to build rapport with our American counterparts by learning American business practices, corporate culture, meeting etiquette, and ways of speaking and writing that help us influence Americans with more ease.

Western Business Fundamentals
A one-day targeted session focused on virtual team building, customer service and business communication skills for cross-cultural understanding.

Authentic Journeys’ Managing Director, Jennifer Kumar is an American citizen, an expat living in Kochi, India. Jennifer was educated in the U.S. and India as well as being a native speaker of American English, she has worked in the U.S. in various business settings, providing a real-life example of what it is like to work with Americans (on virtual, outsourced teams) or in the U.S. onsite in face-to-face contexts. For companies in Kochi (Cochin), Ernakulam and surrounding areas, contact us for more details today.



Tags: Training in Infopark. CSEZ, Muthoot Infopark, Smart City, Lulu Infopark, Carnival Infopark, Kakkanad, Business Training, American Culture Training, Workshops, Interactive Programs, Role Plays, Consultation

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