Don't Do These Things When Answering a Phone at Work:
- Stay silent
- Only say 'Hello'
- Not smile if speaking
Do Follow These Tips When Answering Office Calls:
- Say everything with a smile
- Sit up straight
- Speak clearly into the receiver, which is not too far or too close to your mouth
- Say "Hello, you have reached (company name). This is (your name). How can I help you today?"
- Or, you can say your name first, then your company name
If your caller has to ask who they are talking to or if they have the right company, you have failed in your greeting.
The videos below will provide some real life tips to follow. The first video is quite good, but do you notice what is missing?