American Business & Communication Cross Cultural Training Programs:
Customer Focused Solution Building
Empathetic service providers provide better customer service and build better relationships with global clients. This theme was highlighted in the modules on small talk with offshore clients, meeting etiquettes and communication skills like listening and asking better questions to help solve problems quicker.
Preparing US bound H1-B visa holders for successful onsite client visits. This one-day program offers an interactive approach to daily interactions and communication expectations.
Client-Facing Interview Skills
Preparing seasoned software professionals to attend face-to-face interviews with the client offshore through learning how US and UK clients conduct interviews and what to do and say to impress them - body language, eye contact and communication skills.
US Culture Basics for Rapport Building
American culture and work values are discussed and practiced in this day-long seminar with the goal of improving customer relationships with US clients and onsite POCs (point of contacts).
Accent Reduction Seminar
Tips in reducing Mother Tongue Influence (MTI) based on Indian accents, particularly Hindi and Malayalam. Practice in phonetics, linguistics, voice clarity and pronunciation.
Small Talk & Conversation Etiquette
Professionals interacting with US clients learn about conversation starters and enders and how to use small talk effectively in emails, phone and in-person meetings. Participants learn how to identify appropriate and avoidable small talk topics in relation to Indian ones.
Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email writing, report writing, and client rapport building. Goal achievement was noted through improved communication and work performance as seen in increased 360 Performance Review and Customer Satisfaction Scores.
Alpha New Employee Training (UST Global Branded Program)
College to workplace training imparting general professional etiquette, personality development and communication skills as well as targeted modules specific to UST Global company culture and working with US clients.
Programs facilitated by Authentic Journeys at UST Global have included participants with the following job titles (non-exhaustive list):
1. Business Analysts
2. System Analysts
3. Associate Manager
4. Delivery Manager
5. Global Program Manager
6. Infrastructure Analyst
7. Infrastructure Specialist
8. Program Manager
9. Project Lead
10. Senior .Net Developer
11. Senior Software Developer
12. Software Architect
13. Team Lead
14. Tech Lead
15. Technology Specialist
16. Test Analyst
17. Test Manager
Note that all of the above programs except the onboarding program are Authentic Journeys exclusive programs and available to you and your teams. Programs are available for in person delivery or virtual delivery (online, self-paced or online and instructor led).
Method of Instruction
Training programs are available in the following formats:
Instructor Led Y/N
Small Group (2-8)
Larger Group (8 -20)
Face-to-Face - Classroom
Groups – size unlimited
Virtual / Self- Paced
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