If you are sitting in India working virtually with US colleagues or clients or have relocated to the US to be onsite with the customer, maybe you also relate to this sentiment that many others have shared with me. Andrea Giordano of ESL basics shares five important tips for interacting with Americans in a professional environment that will create more lively and personal interactions in a culturally appropriate way.
- You Can’t Say Thank You Too Many Times
- Don’t Be Afraid to Apologize
- Anticipate Your Customer’s Needs
- Remain Calm
- Be Honest
- Always be on time with meetings and deliverables
To read more about these tips, and how to implement them read the article Improve Your English Skills in Customer Service.
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How to Respond to Thank You