10 Ways to Make Life Easier in the U.S.

This was published in the Deccan Chronicle under the title "Do Your Homework Before Setting off to the U.S."   


“Although I have traveled around the world with my family as a child, and even visited the U.S.A. several times before moving there to study, the visits did not prepare me for living and studying in U.S.A. as a full time student.” says Vishal Eswar, who came to Rochester, NY in 2006 to study at the Rochester Institute of Technology.

Insightful and introspective, Vishal speaks about his experiences in the U.S.A. and hopes that his cross-cultural lessons will be beneficial to Indians who plan to study in the U.S.A.. Here are the top ten tips that Vishal has for the Indians who plan to study in America.

10. Understand the climate of your host city. Plan accordingly.
America’s geography and climate vary widely. The kind of clothing differs according to the location and the weather.

9. Observe and adjust accordingly.
Vishal believes that the American culture is very different from other cultures. To be accepted in America, one must carefully observe and acquire acceptable behaviors.

8. Being direct is important.
For the most part, be 'straight up' and to the point at most occasions. Vishal noticed that whenever he wanted something to be done, he had to ask for it directly and not indirectly or with hesitation because people in the U.S. just “don't get it.”

7. Make use of all the on-campus resources.
Vishal says “the best thing hands down is the technology, infrastructure, tools, and the opportunities you get to succeed.”

6. Be prepared in your field of study. Arrive knowledgeable.
Relationships with professors are important, but will not help in determining your grades. Grades are based on merit so come prepared and study hard!

5. Take initiative to do things on your own.
International students in America will have to learn how to be self-sufficient and independent because, household chores (cleaning the house, cooking, etc), and errands (shopping, bill paying, budgeting funds, etc.) have to be done on one’s own due to the unavailability of household help and cheap labor.

4. Time management skills are critical to success on and off campus.
Students may have to take care of their household chores along with studies. They may also have a job. In such cases, it is crucial for students to budget their time and stick to a schedule to be successful and to maintain a healthy balance among all activities.

3. Be prepared to WORK HARD.
Vishal urges students to BE PREPARED to earn their grade because grades are cumulative, and assignments throughout the semester are weighed toward their final grade. Time is precious!

2. Be ready to face the challenges ahead of you.
When asked if he faced culture shock, Vishal said, “It wasn’t too shocking as it was challenging. The challenge was to balance my work schedule with my personal life. Days can get very busy/hectic. Maintaining a schedule can help us to cope with it.”

1. Believe in yourself. Stay true to yourself!
While many Indians may fear losing their Indian identity while trying to adjust to another culture, Vishal alleviates that fear by sharing, “I don't really feel Americanized at all. I'm still 100% Indian with all my culture intact. I'm proud to be Indian! It’s not really hard to 'be Indian'. The most important thing is to ‘believe in yourself’. You must know yourself and be prepared to present yourself in the best manner you perceive yourself to be.”


The tips are compiled by Vishal Eswar, an Indian living in the US. This article was edited by Sufi Swarup, a freelance writer and editor based in Bangalore India. Contact Sufi at chris.sufi@gmail.com.

*This article also appeared in the newspaper under a different author. The correct authors/editors are listed in this post. To see the newspaper version, click here.


Related Posts, Three Previous Guest Posts:

Hello, India Team, Are You There?

Americans become befuddled most of the time when those they hire do not interact with them regarding the assigned work tasks and the progress there of.

I am saying ‘assigned tasks’ as that is how the work may be seen by many Indian employees / developers who have been hired to work on various outsourced projects. Many Americans may agree that the tasks are ‘assigned’, but in many cases, the American side may appreciate more conversational ‘give and take’ about tasks, assignments, and work flow.

In many of the difficult conversations between American clients and Indian developers that I have encountered, there is more agreeability and acceptance from the Indian developers. Often, the top management spends their time on calls either to chime in as and when necessary or to actually direct conversations, ask questions, and participate in small talk and sporadic meta communication (communication about communication, work flow, group dynamics, etc.). However, there is a limited range of interaction with the Indian developers, who actually do the work, and that is why the management is involved.

We can say that the management takes over, and takes the role of a ‘referee’ during these calls due to the hierarchy of the Indian office setup, and that the developers look to their managers for task assignment and step-by-step directions (known as micromanaging to most Americans). We can compare this phenomenon to a teacher – student relationship at schools where the student receives instructions from the teacher. Another example is the parent – child relationship where the child looks up to the parents for instruction. (This is how many Americans interpret it). This is a drastic management and communication difference and is often in stark contrast to what happens in an American office. Sometimes on such calls, it’s like two opposing mindsets struggling to find a common ground and understanding. Of course, there are ranges of common ground and understanding (or misunderstanding) depending on the American and Indian representatives on the call.

Indians must be sensitive to the fact that silence from those who are actually doing the work (developers) can be misinterpreted by the Americans as not being a team player. Most Americans may find this to be a highly challenged working environment. Although, the work from the Indian side is of good quality and it pleases the American side, they fail to open up or share anything with the American side, In such cases, the manager of the Indian side becomes their spokesperson. To the American, this looks like the developer, though skilled technically, is unable to be his own spokesperson and is unable to share his experiences, ask questions, or take initiatives on his own. This kind of dynamic may work in the short term, but in the long term, this dynamic will be detrimental to the Indians who have been maintaining a hold on outsourced projects and work.

To solve these problems, Indian management has started to bring in consultants and provide soft-skills trainers to help the Indian employees understand the communication tactics and cultural mores of the Americans. These trainings help them to understand the American style of handling work and business communication. But, for the trainings to be completely successful, the Indian management must not only be supportive in allowing their employees to start taking over meetings, talking directly to the client, and offering ideas to work outside the purview of the tasks at hand, but also encourage these changes within the Indian site office itself.

This is easier said than done. Why? These cultural and personality development lessons can challenge the very foundation of the local culture. The way Indians and Americans do things can and, often oppose each other. At times, it is difficult for them to understand each other’s mindset. Of course, completely adapting to another culture is not possible or warranted, but finding a common meeting place and a compromise can improve these working relationships drastically.

What do others have to say about the training that can be provided by Jennifer to your team? Read what one offshore client had to say about hiring me to help improve communication and work flow for his India-based developer, and read what one developer in the field says about improving his communications skills.

Editor, Sufi Swarup is a freelance writer and editor based in Bangalore, India.


Related Posts:
How to Impress American Customers
Soft-Skills Training Needs in Indian Offices

How to Pronounce New York and Newark?

To clear the confusion, it is not 'Newyork', one long word without a space between 'New' and 'York'. But, it is New York. Two separate words. In America, if you pronounce New York as one continuous word, it can cause confusion and may be misunderstood for 'Newark' which is a different city. There is also a difference in the way these two words are pronounced. Since New York has a space/pause in it, the intonation goes down at the end of 'New' and rises with the Y in 'York'. In Newark, there is a flat intonation throughout. I have tried to explain this with a story in this audio cast.


Click here to listen on the Cinchcast website.


Author Jennifer Kumar is a native American English speaker living in Cochin, India helping Indians to communicate better with their American counterparts. Check out her American Accent Training Program by clicking here or contact her at authenticjourneys@gmail.com.

Improving Phone and E-mail Communication at Work

"I am attending sessions on listening and customer service with Americans given by Jennifer.

My team and I find these sessions helpful because:
  1. We can now understand the basic dos and don'ts of e-mail and phone communication.
  2. I learned paraphrasing is important, and how it can help me when I am trying to find the right words.

Akhil NP, Technical Team Lead
ClaySys Technologies Pvt Ltd

Read what others say about Jennifer and Authentic Journeys.

Why is a Cross-Cultural Training Service Called Authentic Journeys?

Ashwin asked:
"How does the name "Authentic Journeys" relate to a cross-cultural training service?"

Jennifer's answer:
"Ashwin, good question!

When we are in cross cultural environments (life journey), we may feel our identity is threatened as we feel compelled to take up new behaviors, languages or mindsets. But we have to be true to ourselves. We have to be authentic!

It's not about "being Indian" or "American" or a nationality, a religion or a culture; but it's about being true to ourselves.

We have to learn to balance the cultural mannerisms with who we are as a person. Some adjustments always have to be made regardless if we move abroad or stay at home our whole life, how do we cope with that? How do we remain "Authentic" and true to ourselves on our "Journeys" of life?"

Moving to the U.S. - 6 Handy Tips

Submitted by Doron Talegaonkar  

When moving to or visiting the U.S. on business trips, these handy tips can help you with cross-cultural understanding.


  1. Talk slow and clear English. Accent doesn't matter but be precise when you talk about or present anything.
  2. While going to a downtown area of any city in the evenings make sure you are with a group and stay together.
  3. Take an International Driving Permit letter from your local licensing RTO office.
  4. Never call-up any American-based family especially on their home phone after 9.30pm unless absolutely necessary.
  5. Get used to eating lots of salads, sandwiches and soups.
  6. Always good to get a Wegmans / Walmart / Walgreens /Costco Shopping Discount card. They saves a lot of money in the long-term.


Relevant Guest Blogs:

Indians Applying to Colleges in the USA - Things to Think About

Below is a podcast discussing the challenges prospective students from India face when deciding to peruse higher studies in the United States of America.

This podcast is hosted by Matt Wade, CEO of Talisman Guidance Solutions, with guest expert, Jennifer Kumar, Owner of Authentic Journeys.

Questions discussed in this podcast include:
  • What are the steps students go through in India just to get the opportunity to study in the U.S.?
  • What are the key factors and the pitfalls students face that are unique to the Indian experience when going through this preparation process?
  • How well do Indian students assimilate when studying in the U.S?
  • For those who attempt to assimilate, how are they viewed by their fellow Indian students?
  • Are grad students disconnected as a whole?
  • Are you aware of any situations that have negatively impacted an Indian student’s success when studying in the U.S.?
  • So, with all these factors in play, what is your advice for academic advisors who are advising Indian students?


To listen to this podcast from Vimeo click here.


IAAC Podcast 1- Challenges Indians Face When Studying in the US from Matt Wade on Vimeo.





More articles of interest to Indians thinking about studying in the USA - Click here.

Lunch Time Etiquette with American Colleagues

See this video on YouTube, click here.




How to respond to lunch and drink invitations from American coworkers, in a culturally appropriate way.
©2010-2012 Jennifer Kumar

Have you ever been invited out for lunch or dinner or drinks with your colleagues and wondered if you should pay your own way of if you should let your colleague pay your way?

Well, I have some thoughts on that I’d like to share.

If your colleague is asking you out for lunch, drinks or dinner, this should be during your working hours or directly after your working hours. It’s considered a friendly outing, and you will pay your own way under 99% of the circumstances. You will pay for your own bill and you If your colleague is asking you out for lunch, drinks or dinner, this should be during your working hours or directly after your working hours. It’s considered a friendly outing, and you will pay your own way under 99% of the circumstances. You will pay for your own bill and you will pay for your own tips.

The only time your colleague may pay the tab or bill for you is if it’s a special occasion.
  • For instance, if it’s your birthday.
  • Maybe you got a promotion.
  • Maybe a new baby’s been born in your family.
  • Or, maybe some other kind of special occasion has happened for you.

Your colleague could offer to buy you lunch or drinks. So, what would you do in that circumstance?

Well, this is what I usually have done.

If it was my birthday, my colleague would say, “Hey Jennifer, ya wanna go out for a birthday lunch, I’ll treat you?”
I’ll say, “I’ll go out for lunch with you, but that’s ok, I can pay for myself.”
And, then, my colleague would say, “No, Jennifer, come on, it’s your birthday, ya know, let me just give ya a small treat. It’s not a big deal.”
And, I’ll say, “Well, I still would like to pay for myself, but I’m happy to go out to lunch with you, anyway and spend time with you.”
And, then my colleague would say, “No, come on, Jennifer, let me pay for you, I insist.” And, then after that, I would let them pay.

You don’t want to keep the “bargaining” going on back and forth, but if your colleague is gonna offer to pay, they would ask you in that first sentence itself when they invite you to lunch. That’s usually what’s happened with me.

The only other circumstance where colleagues or office will pay for your outing, your lunch, if it’s a ‘team building effort’ or it’s something your office is sponsoring. Your office is sponsoring some kind of retreat, or lunch, or outing of some kind, then the office will pay the bill. You might need to ask if your boss hasn’t told you what kind of things are accepted to be paid for on that tab. My understanding is 99% of things are paid for. Alcoholic beverages will not be paid for by most companies' tabs. That depends on the company you work for. If you don’t drink alcohol, then you don’t need to worry about that. These are just some of my thoughts about going out to work with your colleagues and who should pay.


For those working with Americans, living in the US or abroad, corporate communication coaching is available in person in Kochi, India or worldwide via the Internet or phone.

If you are looking for a cross-cultural training for you or your colleagues planning to come to the US for short or long business trips, check out the Welcome to the US cross-cultural training that is available to take online in your free time.

Make Small Talk With American Clients & Colleagues

Although Americans are well known for getting down to business, Indians working in offshore teams, MNCs, and BPOs should not underestimate the importance of small talk and banter.


Don't Underestimate the Power of Small Talk
I have come to know that small talk is a challenge for Indians working with American counterparts. Ironically, initially, I always thought this lack of small talk was partially due to the fact that the Indian team members ’knew’ that in the US culture, people like to get right down to business, and don’t spend time in idle chit chat. However, after learning about this problem of small talk, and that American clients or colleagues were missing small talk with their Indian counterparts, I realized that, in many cases, my initial assessment was probably wrong.

So, what is the problem? Why is it so hard to make small talk?

Though it is true that both cultures may define ‘small talk’ differently, there are common aspects. The most common aspect or goal of small talk is to break the ice, not sound so robotic, and to be conversational. All it takes to improve this soft-skill is just a few small sentences, questions, observations, or interactions to get off on the right foot.

Here are three things to keep in mind while attempting to make small talk with your American counterparts:

1. What can we say or ask?
Here are a few ideas of what can be said in small talk:
• Are you calling on a Monday? If so, ask, “How was your weekend, did you do anything fun?”
• Are you calling after a vacation? If so, ask, “Last time we talked, I remember you said you’d be taking a trip to Florida for your vacation. How was it? What did you do?”
• Are you calling after an American holiday? If so, ask, “Oh, it was the Fourth of July recently. Did you see fireworks or go on a picnic? How did you celebrate Independence day?”
• Are you calling on a Thursday or a Friday? If so, ask, “Do you have anything interesting planned for the weekend?” or “It’s Friday, anything fun in store this weekend?”

Maybe you call everyday. If so, always open the conversation with any one of these conversation starters:
• “How’s it going?”
• “Having a good day?”
• “How are you today?”
• “Is anything interesting happening today?”
• “How’s things in the office?”
• “How’s the weather?”
Invariably, people love to ask about, and then complain about the weather!
People may talk about how the weather prevented them from having fun or how in a miracle of miracles, the weather cooperated with them for their outdoor events.

Always try to follow up on their answer by asking another open-ended question or make a statement, such as “Wow, that sounds like fun!” or “You went to St. Louis. In which state is that?” or “You drove to your vacation spot. How far is that from your home?” Be creative in your follow up question. Feel free to ask one or two, but not very personal ones. Stick to the facts or events that were already referred to and get clarification.

2. Think about the word choices
American English uses different words and idioms than Indian English. Sometimes, some words used in India will befuddle or totally confuse an American. For instance, two good examples are using the word ’weekend’ and not ‘holiday’ for Saturdays and Sundays (non-working days), and using the word ‘vacation’ or ‘days off’ instead of ‘out-of-station’.

3. Be aware of non-verbal behavior
Always:
• Sound interested.
• Sound upbeat and happy. Talk with a smile!
• Vary the sound of your voice. Do not sound monotonous or like a computer.
If you are unsure how you sound non-verbally, a good tip is to record yourself and listen to it later. While it’s true many of us shudder at the thought of hearing our voice through a recording device, it’s an important exercise. Doing this helps us hear how our voice sounds, and if don’t sound as we want to be perceived, it may be time to work on enhancing our voice.

4. Listen for filler words and expressions.
Though business conversations with Americans may sound task oriented, I challenge you to record a few conversations with your clients or customers to review their speech patterns. There are many kind of filler words, questions, or statements that are said. This banter is done to show compliance, express disagreement, express enthusiasm and motivate and team spirit, decide on the work flow, to clear confusion, review or refresh one’s memory on the previous or present topics, among many other reasons for banter. To say banter is exclusive to American business conversations is also a fallacy. If one becomes aware of business conversations in one’s own native language, surely banter exists there too. Is there a way to transfer this banter to your conversations with your American counterparts? Banter helps take the edge off of “always serious” conversations, brings in feeling and helps us relate to each other better.

If you’re wondering how to find the right words to say to an American, the best solution to this problem is ‘mirroring.’ Mirroring is a communication technique where we pay close attention to the other’s non-verbal and verbal choices and mimic or copy them. What words are they using? How are they using these words? Try using the same words and phrases with other Americans. To relate best to anyone, mirroring works wonders. If there is any doubt about this, just remember back to your college days. How did you relate to your peers? Probably one way was by learning your peer’s slang or word choices and naturally mimicking them and using them in everyday conversation. This is mirroring, and you already know how to do it!

Practice does make perfect. Always remember that you already follow these techniques in your native language. But, if you are not using English as a conversational language, you will have to practice voice modulation, showing emotion while talking and, if necessary, even pronunciation adjustment. Thinking of English as only an academic or professional language is a big barrier here. Start trying to use English in more places where you have to express yourself, and put feeling into your words. Don’t hesitate to be bold and ask for help.


*Take note that the phrases and questions here in are written in a conversational style; which may or may not always be grammatically correct. These phrases are based on the author’s experience living in northeastern parts of the United States. Though greetings across the country may be similar, word choices may differ. Pay attention to your colleagues, note their word choices, and mirror them as appropriate. If you have any questions or need help with relating to and communicating better with your American colleagues, contact me as I am a corporate communication coach. I provide sessions in one-on-one or in small groups in Kochi, India or via phone or Skype. Feel free to contact me, Jennifer Kumar, at authenticjourneys@gmail.com. Thank you.

Editor, Sufi Swarup is a freelance writer and editor based in Bangalore, India.

Photo credit: cSaad.Akhtar @flickr used under creative commons.

Spoken English Coaching – Submit a Voice Sample Over the Internet

Video and written tutorial on how to use the website soundcloud.com to record and share sounds with me (Jennifer Kumar) to help you improve your spoken, conversational English.

If you prefer to read the instructions or cannot view the video, scroll below for text instructions.  

If you are a new client or an ongoing client, voice samples are used both for ongoing analysis and a good benchmark as to your progress.

Though soundcloud.com is a public site, the site does allow for recording and sharing of private files. This tutorial will show you how to:

  • Sign up for Soundcloud.com
  • Record / Upload a Sound Clip
  • Save it as PRIVATE
  • Share the PRIVATE link with me (or whom ever you choose).


Step 1:
Sign up for soundcloud.com
Go to soundcloud.com, click on ‘Sign up’ on the top left, and fill in the pop up dialogue box.

Step 2:
You will get an email from soundcloud dot com. Click the link in the e-mail to confirm your e-mail ID. If you do not complete this step, you will not be able to access the site and log in.

Step 3:
Log in. When you log in, you probably will have to download and ADOBE plug-in. This plug-in will allow you to record your voice through this website.

Step 4:
Upload or record your voice.

(Want to know what is in the initial voice recording? Click here to see and read what I am looking for.)

To upload from your machine:
To upload saved audios from your device; they must have the file extensions AIFF, WAVE, FALC, OGG, MP2, MP3, AAC, AMR, and WMA to be compatible. The video shows you how to upload or record your voice.

To record directly on soundcloud:
Press record a few times, and click ‘allow’ to use the Adobe plug in. After selecting allow, the recording dialogue box opens directly and immediately starts recording. Take a deep breath and record your passages.

It’s recommended that you record once and submit. Practicing it and perfecting it to send to me does not give either of us the best points of analysis and improvement. The more natural and spontaneous you are, the better.

Step 5:
Check the recording, then upload it.

Step 6:
When completing the upload information please title your recording”
“YOUR NAME – sound – recording- number of recording”

The only other part of the upload form that NEEDS to be completed is the option for public / private. Most of us prefer our audios to be private.
Scroll down the screen to the options for public / private, and click private.
To the right side of the orange line, click “Add/remove people’
A dialogue box will come up. Please put in my e-mail id ( authenticjourneys@gmail.com ). In the dialogue box pop-up click “add emails” and then scroll to the bottom of the dialogue box and click “save access settings.” Doing this will send me an e-mail that will allow me to hear your recording.

Step 7:
After completing the private share instructions, close the pop-up dialogue box and scroll to the bottom of the upload details page and press save. (This is easy to see in the video tutorial.)

Step 8:
After pressing save, you will be directed to the page where your voice recording is rendered. On this screen, you will find a second way to share this recording. To the bottom right of the recording dialogue is a box entitled “Secret Link.” Look in this box and copy and paste this link. Open up your e-mail account, send an e-mail to me ( authenticjourneys@gmail.com) and paste this secret link into it.

(Click here for an automatic e-mail dialogue box to popup. This will send an e-mail to me with your link.)

For information on what is needed in the initial recording, questions about this service and fees click here.

This ends this tutorial. If you’d like to start Spoken English coaching with me, Jennifer Kumar, in Kochi (Cochin), in person, over the phone or on the net, contact me at authenticjourneys@gmail.com. I work with individuals, corporates, and college students and specialize in helping those who are planning to move abroad or work with foreigners (especially Americans).